can anybody help?????????

Hi and welcome to daniweb.
#1. Get rid of the uTorrent Programs. This is violation of forum rules.
#2. Please do the following:
Follow steps 2 through 9 found HERE Reboot the computer after each scan. Save the logs.
Once you have completed those steps then run a new HJT scan and save the log. Post back here with the MBA-M log, the ESET log and the new HJT log and we will decided what needs to be completed next.
Judy

hi
i followed the instructions but was unable to complete the eset online scanner so i used the panda2 software. there doesn't appear to be any suspicious programmes on my pc and the only thing of note i found when performing the steps was that the eset scanner crashed my pc and the panda2 scanner took 8 hours to complete. i have not deleted the infections the panda2 software found yet! thanks

Malwarebytes' Anti-Malware 1.41
Database version: 3080
Windows 5.1.2600 Service Pack 3

02/11/2009 20:25:20
mbam-log-2009-11-02 (20-25-20).txt

Scan type: Quick Scan
Objects scanned: 118430
Time elapsed: 7 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

panda2 scanner log:
;***********************************************************************************************************************************************************************************
ANALYSIS: 2009-11-03 09:12:45
PROTECTIONS: 1
MALWARE: 3
SUSPECTS: 1
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
Norton 360 2007 Yes Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00199231 HackTool/EvID HackTools No 0 Yes No c:\documents and settings\home user\my documents\evid4226patch223d-en.zip[evid4226patch.exe]
00590315 Rootkit/Agent.LNB HackTools No 0 Yes No c:\system volume information\_restore{a4a96a16-6b6a-4d21-bb88-43b0fd7dbd07}\rp262\a0074775.sys
03074964 Trj/CI.A Virus/Trojan No 0 No No c:\documents and settings\home user\my documents\downloads\documents\new folder (2)\other\tube hunter ultra v4.0 full\setup.exe[²öç\eula.exe]
;===================================================================================================================================================================================
SUSPECTS
Sent Location
;===================================================================================================================================================================================
No c:\windows\system32\config\systemprofile\local settings\temp\gaopdx2212406
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description
;===================================================================================================================================================================================
214076 HIGH MS09-059
971486 HIGH MS09-058
214074 HIGH MS09-057
214073 HIGH MS09-056
214072 HIGH MS09-055
214071 HIGH MS09-054
;===================================================================================================================================================================================

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:50:02, on 03/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\PeerGuardian2\pg2.exe
C:\Program Files\3\3Connect\AutoUpdateSrv.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //mailurl:mailto:melissa_x_15_x@hotmaiil.comm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Update Agent.lnk = ?
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1220611311186
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos-beta/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 8158 bytes

One thing I see which is unnecessary is the PeerGuardian program. This is a firewall for P2P programming mainly. You are running Norton 360 which also contains a firewall, so that means you have TWO firewalls, a major No-No. Uninstall the PeerGuardian.
Now to be honest, the Norton program WILL slow your computer, no doubt about it. This could be part of the problem with the slowness of the computer.
I also note that you only ran the Quick Scan with MBA-M. I would recommend that you update the program and do the Full Scan, removing anything found.
You should run the Panda program again and have it remove everything found. Reboot the computer after both of those scans and then run a new HJT scan. Post back with all three logs.
Judy

thanks for that i will do all that now and hopefully post back in the next few hours(depending on how long the scans take). is there any anti-virus programmes you would recommend that are lighter than norton? i hate the thing lol

thanks for that i will do all that now and hopefully post back in the next few hours(depending on how long the scans take). is there any anti-virus programmes you would recommend that are lighter than norton? i hate the thing lol

The one I use is Avira Free, an excellent free anti-virus program, doesn't have a lot of extra junk in it. Avast is also another good Free program, has a bit more processes than Avira.
The thing with this Norton program it is one of those "all for one/one for all" programs...anti-virus, firewall, anti-spy/anti-malware but my opinion is that the same things can be done with serveral FREE programs without all the extra baggage. Both of those Free anti-virus programs get consistently good reviews and are well respected.

hi
ran both scans nothing found with mbam the panda scan found a few things as you can see but i was unable to remove them with the programme as i would of had to purchase the full programme first here are the results of the scans also the hijack this log any advice on what to do next would be greatly appreciated

Malwarebytes' Anti-Malware 1.41
Database version: 3080
Windows 5.1.2600 Service Pack 3

03/11/2009 21:13:50
mbam-log-2009-11-03 (21-13-50).txt

Scan type: Full Scan (C:\|)
Objects scanned: 165730
Time elapsed: 1 hour(s), 6 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

;***********************************************************************************************************************************************************************************
ANALYSIS: 2009-11-04 19:15:51
PROTECTIONS: 1
MALWARE: 3
SUSPECTS: 1
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
Norton 360 2007 Yes Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00199231 HackTool/EvID HackTools No 0 Yes No c:\documents and settings\home user\my documents\evid4226patch223d-en.zip[evid4226patch.exe]
00590315 Rootkit/Agent.LNB HackTools No 0 Yes No c:\system volume information\_restore{a4a96a16-6b6a-4d21-bb88-43b0fd7dbd07}\rp262\a0074775.sys
03074964 Trj/CI.A
;===================================================================================================================================================================================
SUSPECTS
Sent Location
;===================================================================================================================================================================================
Yes c:\windows\system32\config\systemprofile\local settings\temp\gaopdx2212406
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description
;===================================================================================================================================================================================
214076 HIGH MS09-059
971486 HIGH MS09-058
214074 HIGH MS09-057
214073 HIGH MS09-056
214072 HIGH MS09-055
214071 HIGH MS09-054
;===================================================================================================================================================================================

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:23:26, on 04/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\3\3Connect\AutoUpdateSrv.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //mailurl:mailto:melissa_x_15_x@hotmaiil.comm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Update Agent.lnk = ?
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1220611311186
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos-beta/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 8385 bytes

Try these online Scanners and do have them remove whatever is found.
http://housecall.trendmicro.com/

http://www.bitdefender.com/scanner/online/free.html

hi
please can anybody help its pretty urgent here is my latest hijack this log and my computer seems to have way too many C:\WINDOWS\system32\SNDVOL32.EXE files could this be a virus? my pc keeps crashing and i have volume control panels all over my screen that i cant get rid of PLEASE HELP!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:59:32, on 08/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\WINDOWS\system32\SNDVOL32.EXE
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //mailurl:mailto:melissa_x_15_x@hotmaiil.comm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1220611311186
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos-beta/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

Have you run the online scans requested? Have you rebooted the computer since all of these appeared?

hi
yes i ran both scans and nothing was found by either. i re-booted my pc twice since running the scans. i have tried doing system restore(as no virus's seemed to of been detected) but it says my pc cannot be restored to that date i have tried 2 other dates also but the same thing happened which is strange as i have never had that before. my pc is so slow its unbeleivable and my internet connection is just as bad

You forgot, infection WAS found in that Panda scan that couldn't be removed.
Please do the following, follw these instructions exactly:
Please Download Combofix TO THE DESKTOP.
You will get a prompt asking if you want to run or save the file. Choose SAVE and save it to the desk top. DO NOT RUN it YET
You must take some preventative measures so that there are no conflicts with other programs when running ComboFix. At this point you should do the following:

* Close all open Windows including this one.
* Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.

Once these two steps have been completed, double-click on the ComboFix icon found on your desktop. Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.
Windows may issue a prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue.
ComboFix is now preparing to run and when it has finished you will see the Disclaimer screen you should press the number 1 key and then press the enter key to continue.
ComboFix will create a System Restore point so that if any problems occur while using the program you can restore back to your previous configuration. When ComboFix has finished creating the restore point, it will then backup your Windows Registry.
Once the Windows Registry has finished being backed up, ComboFix will disconnect your computer from the Internet. Therefore, do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet as your connection will be completely restored at a later stage in the program.

ComboFix will now start scanning your computer for known infections. This procedure can take some time, so please be patient.
While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to what they were previously. You will also see the text in the ComboFix window being updated as it goes through the various stages of its scan.

When ComboFix has finished running, you will see a screen stating that it is preparing the log report
This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.
When ComboFix has finished, it will automatically close the program and change your clock back to its original format. It will then display the log file automatically
You should now post this log here when all is complete.

ok will do that now and will post the log back as soon as it is done. i did forget about that virus found by panda but nothing else seems to of picked it up (mbam,spybot,norton,bit defender etc) so im not sure what it is exactly but il run combofix now and post back asap

I'll be waiting for your log. As far as other scans not finding this infection, this is VERY common. Not all scanners look for the same things, this is why we generally have folks run more than one scanner, especially when symptoms continue.
Judy

hi ran combo fix it seemed to delete 2 files here is the log=

ComboFix 09-11-08.03 - Home User 09/11/2009 20:18.1.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1023.554 [GMT 0:00]
Running from: c:\documents and settings\Home User\My Documents\Downloads\ComboFix.exe
AV: Norton 360 *On-access scanning disabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: AVG Firewall *disabled* {8decf618-9569-4340-b34a-d78d28969b66}
FW: Norton 360 *disabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Home User\Application Data\inst.exe
c:\recycler\S-1-5-21-1606980848-220523388-839522115-500

.
((((((((((((((((((((((((( Files Created from 2009-10-09 to 2009-11-09 )))))))))))))))))))))))))))))))
.

2009-11-06 15:24 . 2009-11-06 17:58 -------- d-----w- c:\documents and settings\Home User\Local Settings\Application Data\ApplicationHistory
2009-11-06 15:20 . 2009-11-06 15:20 -------- d-----w- c:\windows\system32\URTTEMP
2009-11-06 15:02 . 2009-11-06 15:39 162816 ----a-w- c:\windows\system32\fmod.dll
2009-11-06 14:26 . 2009-11-06 14:29 -------- d-----w- c:\documents and settings\Home User\Application Data\QuickScan
2009-11-06 14:26 . 2009-10-29 15:39 679936 ----a-w- c:\documents and settings\Home User\Application Data\Mozilla\Firefox\Profiles\fnxjr2zc.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\bdqscan.dll
2009-11-06 14:26 . 2009-10-29 15:39 614400 ----a-w- c:\documents and settings\Home User\Application Data\Mozilla\Firefox\Profiles\fnxjr2zc.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
2009-11-06 14:16 . 2009-11-06 14:16 -------- d-----w- c:\windows\system32\windows media
2009-11-06 14:15 . 2009-11-06 17:52 -------- d--h--w- c:\windows\msdownld.tmp
2009-11-06 14:15 . 2009-11-06 14:15 -------- d-----w- c:\program files\Windows Media Components
2009-11-01 20:46 . 2009-11-01 20:46 -------- d-----w- c:\documents and settings\Home User\Application Data\Malwarebytes
2009-11-01 20:46 . 2009-09-10 14:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-01 20:46 . 2009-11-01 20:46 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-11-01 20:46 . 2009-11-01 20:46 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-01 20:46 . 2009-09-10 14:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-01 13:45 . 2009-11-01 13:45 -------- d-----w- c:\program files\Trend Micro

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-09 20:29 . 2009-07-07 11:49 -------- d-----w- c:\program files\Common Files\Symantec Shared
2009-11-09 19:49 . 2009-04-21 10:27 -------- d-----w- c:\documents and settings\Home User\Application Data\Vso
2009-11-08 21:31 . 2009-06-24 10:40 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-11-08 18:53 . 2009-08-27 15:08 -------- d-----w- c:\documents and settings\All Users\Application Data\Birdstep Technology
2009-11-08 18:53 . 2008-09-05 10:23 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-10-28 09:25 . 2009-07-07 11:51 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec
2009-10-15 15:20 . 2009-06-24 10:40 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-09-30 13:58 . 2008-02-18 19:38 9576 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\LiveUpdate\LuRegManifests\Static\CCMSLLUM.DLL
2009-09-30 09:24 . 2009-09-30 09:24 -------- d-----w- c:\documents and settings\All Users\Application Data\AVS4YOU
2009-09-30 09:24 . 2008-09-05 12:17 31296 ----a-w- c:\documents and settings\Home User\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-30 09:22 . 2009-09-30 09:20 -------- d-----w- c:\program files\Common Files\AVSMedia
2009-09-16 09:54 . 2009-07-07 11:53 -------- d-----w- c:\program files\Norton 360
2009-09-16 09:50 . 2009-09-16 09:50 -------- d-----w- c:\program files\Windows Live
2009-09-13 19:17 . 2009-07-07 11:51 -------- d-----w- c:\program files\Symantec
2009-09-13 19:17 . 2009-07-07 11:51 806 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2009-09-13 19:17 . 2009-07-07 11:51 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2009-09-13 19:17 . 2009-07-07 11:51 124464 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2009-09-13 19:17 . 2009-07-07 11:51 10635 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2009-09-13 18:37 . 2009-09-01 15:59 -------- d-----r- c:\program files\Skype
2009-09-07 23:25 . 2009-06-04 19:44 664 ----a-w- c:\windows\system32\d3d9caps.dat
2009-09-01 16:03 . 2009-09-01 16:03 56 ---ha-w- c:\windows\system32\ezsidmv.dat
2009-03-31 21:47 . 2009-08-13 14:30 324976 ----a-w- c:\program files\mozilla firefox\components\coFFPlgn.dll
2009-06-17 20:48 . 2009-06-12 19:23 820768 --sha-w- c:\windows\system32\drivers\fidbox.dat
2009-06-17 20:48 . 2009-06-12 19:23 327712 --sha-w- c:\windows\system32\drivers\fidbox2.dat
.

------- Sigcheck -------

[-] 2009-07-03 . D24EA301E2B36C4E975FD216CA85D8E7 . 361600 . . [5.1.2600.5625] . . c:\windows\system32\dllcache\TCPIP.SYS
[-] 2009-07-03 . D24EA301E2B36C4E975FD216CA85D8E7 . 361600 . . [5.1.2600.5625] . . c:\windows\system32\drivers\TCPIP.SYS
[-] 2009-02-02 . 3ADCE4790F591BF160A94F6F08039577 . 360320 . . [5.1.2600.3394] . . c:\windows\$NtServicePackUninstall$\tcpip.sys
[-] 2009-01-03 . EBEAB4C47642CD68D7FD23187EECA1B0 . 359040 . . [5.1.2600.2180] . . c:\windows\system32\backup\tcpip.sys
[7] 2008-06-20 . AD978A1B783B5719720CFF204B666C8E . 361600 . . [5.1.2600.5625] . . c:\windows\$hf_mig$\KB951748\SP3QFE\tcpip.sys
[7] 2008-06-20 . 9AEFA14BD6B182D61E3119FA5F436D3D . 361600 . . [5.1.2600.5625] . . c:\windows\$hf_mig$\KB951748\SP3GDR\tcpip.sys
[7] 2008-06-20 . 744E57C99232201AE98C49168B918F48 . 360960 . . [5.1.2600.3394] . . c:\windows\$hf_mig$\KB951748\SP2QFE\tcpip.sys
[7] 2008-04-13 . 93EA8D04EC73A85DB02EB8805988F733 . 361344 . . [5.1.2600.5512] . . c:\windows\$NtUninstallKB951748$\tcpip.sys
[7] 2008-04-13 . 93EA8D04EC73A85DB02EB8805988F733 . 361344 . . [5.1.2600.5512] . . c:\windows\ServicePackFiles\i386\TCPIP.SYS
[-] 2004-08-03 . 3BB4B08619C111C7BE8BDA07AA0DE6A2 . 359040 . . [5.1.2600.2180] . . c:\windows\$NtUninstallKB951748_0$\tcpip.sys
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe" [2007-06-27 152872]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PAC207_Monitor"="c:\windows\PixArt\PAC207\Monitor.exe" [2007-12-10 323584]
"NvMediaCenter"="c:\windows\System32\NvMcTray.dll" [2006-10-22 86016]
"NvCplDaemon"="c:\windows\System32\NvCpl.dll" [2006-10-22 7700480]
"Monitor"="c:\windows\PixArt\PAC207\Monitor.exe" [2007-12-10 323584]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 51048]
"osCheck"="c:\program files\Norton 360\osCheck.exe" [2008-02-26 988512]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2007-03-01 153136]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\soundman.exe [2006-06-21 577536]
"BluetoothAuthenticationAgent"="bthprops.cpl" - c:\windows\system32\bthprops.cpl [2008-04-14 110592]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\System32\CTFMON.EXE" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoResolveTrack"= 1 (0x1)

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"EditLevel"= 0 (0x0)
"NoCommonGroups"= 0 (0x0)

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0sprecovr \SystemRoot\sprecovr.txt\0lsdelete
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AVGIDS

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"9897:TCP"= 9897:TCP:BitComet 9897 TCP
"9897:UDP"= 9897:UDP:BitComet 9897 UDP

R0 BtHidBus;Bluetooth HID Bus Service;c:\windows\system32\drivers\BtHidBus.sys [31/07/2008 19:45 21512]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\Common Files\Symantec Shared\CCSVCHST.EXE [18/02/2008 19:37 149352]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [27/08/2009 16:49 102448]
S3 Avgfwdx;Avgfwdx;c:\windows\system32\DRIVERS\avgfwdx.sys --> c:\windows\system32\DRIVERS\avgfwdx.sys [?]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\DRIVERS\avgfwdx.sys --> c:\windows\system32\DRIVERS\avgfwdx.sys [?]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [13/01/2008 02:32 23888]
S3 IvtBtBUs;IVT Bluetooth Bus Service;c:\windows\system32\drivers\IvtBtBus.sys [02/07/2008 13:58 26248]
S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [22/08/2008 18:56 7680]
S3 MEMSWEEP2;MEMSWEEP2;c:\windows\system32\59F.tmp [15/10/2009 14:56 6144]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - COMHOST
*NewlyCreated* - MBR
*Deregistered* - mbr
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mSearch Bar = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
uInternet Connection Wizard,ShellNext = "c:\program files\Outlook Express\msimn.exe" //mailurl:mailto:melissa_x_15_x@hotmaiil.comm
uInternet Settings,ProxyOverride = local
uSearchURL,(Default) = hxxp://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
Trusted Zone: chat-avenue.com\www
FF - ProfilePath - c:\documents and settings\Home User\Application Data\Mozilla\Firefox\Profiles\fnxjr2zc.default\
FF - component: c:\documents and settings\Home User\Application Data\Mozilla\Firefox\Profiles\fnxjr2zc.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\bdqscan.dll
FF - component: c:\program files\Mozilla Firefox\components\coFFPlgn.dll
FF - plugin: c:\documents and settings\Home User\Application Data\Mozilla\Firefox\Profiles\fnxjr2zc.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - plugin: c:\program files\K-Lite Codec Pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\K-Lite Codec Pack\real\browser\plugins\nprpjplug.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
.
- - - - ORPHANS REMOVED - - - -

BHO-{201f27d4-3704-41d6-89c1-aa35e39143ed} - (no file)
BHO-{A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
Toolbar-{3041d03e-fd4b-44e0-b742-2d9b88305f98} - (no file)
WebBrowser-{3041D03E-FD4B-44E0-B742-2D9B88305F98} - (no file)
Notify-avgrsstarter - avgrsstx.dll
SafeBoot-Lavasoft Ad-Aware Service
AddRemove-WebcamMax - c:\program files\WebcamMax\uninst.exe

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-11-09 20:29
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\MEMSWEEP2]
"ImagePath"="\??\c:\windows\system32\59F.tmp"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{4AEA36CA-3E0C-04DD-0D8B-9EE804049363}\InProcServer32*]
"oadlbfgkcaonjkjfbdmfpcioedahfp"=hex:69,61,63,67,6b,62,6f,70,66,61,70,62,6e,6f,
6c,67,70,69,00,00
"nadlhhmhgafpecgihnlgdjhapckn"=hex:6a,61,61,67,63,66,70,69,70,6c,63,62,6b,67,
6b,6d,63,65,62,6f,00,0c
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(852)
c:\windows\system32\WININET.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCR80.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\Motive\McciCMService.exe
c:\windows\System32\nvsvc32.exe
c:\windows\system32\rundll32.exe
c:\program files\Common Files\Ahead\Lib\NMIndexingService.exe
c:\windows\system32\wscntfy.exe
c:\program files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
.
**************************************************************************
.
Completion time: 2009-11-09 20:35 - machine was rebooted
ComboFix-quarantined-files.txt 2009-11-09 20:35

Pre-Run: 26,396,954,624 bytes free
Post-Run: 26,380,623,872 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 9F6641A75F6B32A19701EE1F3D14CE98

i dont understand why it says avg firewall disabled because i dont have avg installed lol

i dont understand why it says avg firewall disabled because i dont have avg installed lol

You must have had it at some time because there was also evidences of it in your first HJT log. There must be a large portion of it remaining if Combofix noted it.

Give me another HJT scan

yes i did have it installed at 1 time but i thought that i had managed to uninstall it with the avg removal tool as nothing else worked i remember at the time i was having great difficulty removing it. the avg removal tool must not of worked, either my mistake. here is my latest hjt log. thanks for the continued help

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:23:19, on 10/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //mailurl:mailto:melissa_x__x@hotmaiil.comm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1220611311186
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos-beta/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 7454 bytes

Run HiJackThis again. Place check marks next to the following entries:
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)

Once you have those check marks placed then click the Fix Checked button.
Exit HJT.
Reboot the computer and run a new HJT scan. Save the log and post it here.
Judy

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:01:02, on 10/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //mailurl:mailto:melissa_x_15_x@hotmaiil.comm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PAC207_Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Monitor] C:\WINDOWS\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1220611311186
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos-beta/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 7315 bytes

Neglected to have you fix this one with HiJackThis. Please run it again and put the check mark in and then click the Fix Checked button
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe" //mailurl:mailto:melissa_x_15_x@hotmaiil.comm

Reboot the computer.
Are you still having the problems noted in your first post?

thanks for mentioning that it has been confusing me as to what that is as i dont know that mail address nor have i ever used it. i will delete it now with hjt and re-boot. no the problems i had are pretty much sorted out now i think. pc is still mighty slow though

We certainly can try to help with the slow boot time by eliminating unnecessary start ups, which should make a difference.
I will note, however, that Norton IS notorious for slowing the system so this could be part of the problem.

thank you so much for all the time and help with this problem