I keep getting redirected to random web pages...

[jhight10]

OK, im a novice at best with computers and have spyware blaster and spybot things... hijackthis is supposedly on the computer but wont open up. I just downloaded PCTools free version thing and already have avgfree. I need some serious help, fast. thanks in advance to anyone who can help!
Take care,
JJ

[crunchie]

Hi and welcome to the Daniweb forums :).

==========

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Make sure that you restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Post new HJT log.

[jbennet]

Check your HOSTS file.

[jhight10]

Malwarebytes' Anti-Malware 1.30
Database version: 1306
Windows 5.1.2600 Service Pack 3

10/25/2008 1:03:10 PM
mbam-log-2008-10-25 (13-03-10).txt

Scan type: Full Scan (C:\|)
Objects scanned: 127811
Time elapsed: 1 hour(s), 7 minute(s), 40 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 20
Registry Data Items Infected: 0
Folders Infected: 5
Files Infected: 29

Memory Processes Infected:
C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\antispywarexp2009 (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\antispywarexp2009 (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\UpMedia (Adware.SmartShopper) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\antispywarexp 2009 (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\xrt_Shell (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_id (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_options (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_server1 (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_reserv (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_forms (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_certs (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_options (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_ss (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pstorage (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_command (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_file (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_idproject (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pauseopt (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pausecert (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletecookie (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletesol (Backdoor.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_patch (Backdoor.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\WINDOWS\system32\UpMedia (Adware.SmartShopper) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009 (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\data (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\Microsoft.VC80.CRT (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jill Price\Start Menu\Programs\AntiSpywareXP2009 (Rogue.AntispywareXP) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\drivers\svchost.exe (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\AntiSpywareXP2009.cfg (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\AVEngn.dll (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\htmlayout.dll (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\pthreadVC2.dll (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\Uninstall.exe (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\wscui.cpl (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\data\daily.cvd (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\data\main.cvd (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\Microsoft.VC80.CRT\Microsoft.VC80.CRT.manifest (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\Microsoft.VC80.CRT\msvcm80.dll (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\Microsoft.VC80.CRT\msvcp80.dll (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Program Files\AntiSpywareXP2009\Microsoft.VC80.CRT\msvcr80.dll (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jill Price\Start Menu\Programs\AntiSpywareXP2009\AntiSpywareXP2009.lnk (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jill Price\Start Menu\Programs\AntiSpywareXP2009\Uninstall.lnk (Rogue.AntispywareXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jill Price\Application Data\Microsoft\Internet Explorer\Quick Launch\AntiSpywareXP2009.lnk (Rogue.Antispyware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jill Price\xrt_evqy.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\delself.bat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dllcache\beep.sys (Fake.Beep.Sys) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winlogon.old (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSfccf.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSkfrm.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSmriv.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSnmxh.log (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\TDSSshne.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSxbad.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSxnaq.dll (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\system32\TDSSyuby.log (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\drivers\TDSSrftc.sys (Rootkit.Agent) -> Delete on reboot.

[crunchie]

Download HijackThis Executable from here. Save it to your desktop.
Start HJT & press the "Do a system scan and save a log file" button. When the scan is finished a window will pop up giving you the option of where to save it. Save it to desktop where it is easy to access. Open the log file and then go to the format Tab and make sure that wordwrap is unchecked. Copy the entire contents of the file & paste it into the body of your post. DO NOT FIX ANYTHING YET. Most of what is there is necessary for the running of your system.

[jhight10]

Your help is greatly appreciated. Thanks for helping me with this stuff!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:07:12 AM, on 10/26/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700\bin\ktchnsnk.exe
C:\Program Files\Lexmark 2500 Series\lxddamon.exe
C:\WINDOWS\tsnpstd3.exe
C:\WINDOWS\vsnpstd3.exe
C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Documents and Settings\Jill Price\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\WINDOWS\system32\lxddcoms.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Microsoft LifeCam\MSCamSvc.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Jill Price\My Documents\download\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HP OfficeJet Series 700] "C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700\bin\ktchnsnk.exe" -reg "Software\Hewlett-Packard\OfficeJet Series 700\Install"
O4 - HKLM\..\Run: [lxddmon.exe] "C:\Program Files\Lexmark 2500 Series\lxddmon.exe"
O4 - HKLM\..\Run: [lxddamon] "C:\Program Files\Lexmark 2500 Series\lxddamon.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [tsnpstd3] C:\WINDOWS\tsnpstd3.exe
O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
O4 - HKLM\..\Run: [MAAgent] C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Jill Price\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 4.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 4.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: karna.dat
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: lxddCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxddserv.exe
O23 - Service: lxdd_device - - C:\WINDOWS\system32\lxddcoms.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: SonicWall VPN Client Service (RampartSvc) - SonicWALL, Inc. - C:\Program Files\SonicWALL\SonicWALL Global VPN Client\RampartSvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9411 bytes

[crunchie]

• Go to Start > Control Panel double-click on the Software icon > add/remove programs.
• Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
  Select it and click Remove.
• Then Download and install the newest version from here:

  http://www.java.com/en/download/manual.jsp

===========

Can you please do the following.

===============

Go to Add/Remove programs and uninstall the following, if present:

Viewpoint Manager,Viewpoint Media Player,Viewpoint Toolbar

The above could appear anywhere within the entry. Be careful not to remove any personal or system software.

===============

Scan with HijackThis and then place a check next to all the following, if present:

O20 - AppInit_DLLs: karna.dat

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure you are able to view system and hidden files/ folders:

folders...

C:\Program Files\Viewpoint

-

Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in Safe Mode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear.

Select the first option to run Windows in Safe Mode hit enter.

-

Reboot.

===============

After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.

[nmslagle]

hi, i've been having that same issue. can you help walk me through the process (not sure if i should just follow the above steps....)

also- what's the best way to prevent this from happening again?