cannot open any files of documents!!help

[luvableleo_josh]

heya my best friend has a virus on his computer, which means that he cannot open my documents,my pictures, my computer basicly any folder on the computer. He can run programs such as words internet explorer, and avg antivirues which i have used to try and deleate the viruses, but they jus come back after the computer is restarted?? one time when i opened up my computer avg said it had found the virus but deleating it did nothing??
i am trying to fix it for him as he has no understanding of them himself.
his spex are a 3gig pentium4 with 512ram 120gig memory?
hs anyone else had this problem?or has any ideas about how to fix it would be very gratefull
yours sincerely josh

[caperjack]

Please delete your temporary files by deleting all files and folders that are in those folders (do not delete the temp folder itself) like for example
C:\WINDOWS\Temp\
C:\Temp\
C:\Documents and Settings\username\Local Settings\Temp\
Also delete your Temporary Internet Files, be sure to also select delete all offline content.

Do a virus scan here.
If you get report of files that can’t be cleaned / deleted please write down the filenames and locations and post that in your reply.
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Download then unzip and run CWShredder to clean up clicking "FIX" to have it remove all it finds.

CWShredder available from these places :-

http://www.aluriasoftware.com/tools/cwshredder.zip
Or this as a full download without any unzipping required
http://www.downloads.subratam.org/CWShredder.exe
http://www.spywareinfo.com/downloads/tools/CWShredder.exe

We have found that some of the CWS infections can be removed better from safe mode, rather than normal mode.
To get to safe mode use the F8 key while booting the machine. Detailed instructions from :-
HERE
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Then please do this since it’s better to use automated tools to get rid of the bad stuff use these 2 programs first before doing the final cleaning with HJT

First use Spybot S&D. (Version 1.3)
Spybot
Unzip, and update. Install the updates and run. Delete all that it marks in red.
Reboot

Then it’s time for Ad-Aware
Ad-Aware
Install and update by using the globe icon. Restart your computer and run Ad-Aware.
Press scan now and select drives and/or partitions to be scanned. When done select all and click next. Remove all checked items and then reboot your computer.

Please go to this page and read the instructions for how to configure Spybot S&D & Ad-Aware
How To Setup Spybot SD and Ad-Aware

Please do this.
Download 'Hijack This!'. http://www.spywareinfo.com/~merijn/files/HijackThis.exe
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!

1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH

Then post a HJT log as a reply to this topic.

[monika.bereza]

Hey, I don't know how often these messages are checked - but i'm currently experiencing the same thing on my Mac OSX 10.3.9 any thing i can do?
Monika

[zizimky]

hi guys! My advice is to scan your computer completely and clean it. You might have some intruders there and that may be the cause of your issue. If you decide to take my advice I recommend you use one of these software. There are the best 10 antivirus software of 2010. Good Luck!

[caperjack]

hi guys! My advice is to scan your computer completely and clean it. You might have some intruders there and that may be the cause of your issue. If you decide to take my advice I recommend you use one of these software. There are the best 10 antivirus software of 2010. Good Luck!

hi, you are posting a 3 yr old post ,plus your link doesn't work