Gray taskbar, no audio on laptop

[stressedcomp]

Recently I turned on my laptop and realized my taskbar changed by XP blue to gray with no special icons. The taskbar looks like a boring version of Windows 98. I tried everything and nothing's working. It was normal yesterday.

I'm using Trend Micro Internet Security. I tried to click on the Trend icon, but nothing will pop up.

What can I do to make Windows XP return to normal? Do I have to go to the computer repair shop to see what's happening?

[PhilliePhan]

Do I have to go to the computer repair shop to see what's happening?

Probably not.

Try a System Restore back to a point before the problem started.

Even if that restores things to "normal," I'd suggest running MBAM as per the linky below:

http://www.daniweb.com/forums/thread134865.html

Cheers :)
PP

[stressedcomp]

Probably not.

Try a System Restore back to a point before the problem started.

Even if that restores things to "normal," I'd suggest running MBAM as per the linky below:

http://www.daniweb.com/forums/thread134865.html

Cheers :)
PP

Tried that. Never had anything restored before it happened, because I didn't know much about System Restore.

[PhilliePhan]

Tried that. Never had anything restored before it happened, because I didn't know much about System Restore.

Try running the scans in the linky I posted and copy&paste the requested scanlogs for us and we'll have a look.

PP:)

[stressedcomp]

Try running the scans in the linky I posted and copy&paste the requested scanlogs for us and we'll have a look.

PP:)

Go through each and every one of those downloads?

[PhilliePhan]

Go through each and every one of those downloads?

The MBAM and DDS steps ought to suffice at the moment - We'll see what they have to show us before going further.

PP:)

[stressedcomp]

The MBAM and DDS steps ought to suffice at the moment - We'll see what they have to show us before going further.

PP:)

It's currently scanning at the moment. So once that's taken care of, I copy and paste right on here or message you the details?

[stressedcomp]

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5386

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/23/2010 9:11:00 PM
mbam-log-2010-12-23 (21-11-00).txt

Scan type: Full scan (C:\|)
Objects scanned: 187812
Time elapsed: 15 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\trend micro\internet security\TmpxTmp\htt8E0.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.

[stressedcomp]

DDS (Ver_10-12-12.02) - NTFSx86
Run by Higg Dog at 21:22:19.35 on Thu 12/23/2010
Internet Explorer: 8.0.6001.18702

============== Running Processes ===============

============== Pseudo HJT Report ===============

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [VMonitorVMUVC] "c:\program files\vimicro corporation\vmuvc\VMonitor.exe" VMUVC
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
mRun: [SecurDisc] c:\program files\nero\nero 7\incd\NBHGui.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"
mRun: [InCD] c:\program files\nero\nero 7\incd\InCD.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\higgdo~1\applic~1\mozilla\firefox\profiles\do8tabju.default\
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

============= SERVICES / DRIVERS ===============

=============== Created Last 30 ================

2010-12-24 04:53:18 -------- d-----w- c:\docume~1\higgdo~1\applic~1\Malwarebytes
2010-12-24 04:53:11 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-24 04:53:11 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-12-24 04:53:08 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-12-24 04:53:08 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-12-23 23:20:37 -------- d-----w- c:\docume~1\higgdo~1\applic~1\Office Genuine Advantage
2010-12-23 23:05:44 -------- d-sh--w- c:\documents and settings\higg dog\PrivacIE
2010-12-22 22:32:12 -------- d-----w- c:\docume~1\higgdo~1\locals~1\applic~1\Mozilla
2010-12-22 22:05:07 -------- d-sh--w- c:\documents and settings\higg dog\IETldCache
2010-12-14 18:25:45 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-14 18:25:11 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-03 00:09:15 -------- d-----w- c:\program files\Citrix
2010-12-02 09:29:46 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-12-02 09:29:46 215920 ----a-w- c:\windows\system32\muweb.dll
2010-12-02 09:29:46 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-12-02 00:16:39 33104 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\msonpppr.dll
2010-12-02 00:16:39 32656 ----a-w- c:\windows\system32\msonpmon.dll

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 21:22:58.25 ===============

DDS (Ver_10-12-12.02)

==== Disk Partitions =========================

==== Disabled Device Manager Items =============

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================

Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.1
Conexant HDA D110 MDC V.92 Modem
High Definition Audio Driver Package - KB835221
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB981793)
Intel(R) Graphics Media Accelerator Driver
Malwarebytes' Anti-Malware
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Edition 2003
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Software Update for Web Folders (English) 12
Mozilla Firefox (3.6.13)
MSN
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 7 Essentials
neroxml
OGA Notifier 2.0.0048.0
PowerDVD
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
SigmaTel Audio
Skype™ 5.0
Trend Micro Internet Security
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Vimicro USB2.0 UVC PC Camera
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Internet Explorer 8
Windows Media Format Runtime
Windows XP Service Pack 3

==== End Of File ===========================

[PhilliePhan]

Well . . . Nothing jumps out at me, though the DDS is missing a lot of info.

Let's try the easy way:

Click START > Control Panel > Administrative Tools > Services
Look for the Themes service and make sure the Status is Started and the Startup Type is Automatic.

Then, RightClick the Desktop and select Properties > Themes and make sure it is set to Windows XP.

If it is not there, choose Browse and navigate to C:\Windows\Resources\Themes\Luna.theme and set this as the theme.

Let me know how that shakes out. I'll be back Friday evening EST.

PP:)

[stressedcomp]

Well . . . Nothing jumps out at me, though the DDS is missing a lot of info.

Let's try the easy way:

Click START > Control Panel > Administrative Tools > Services
Look for the Themes service and make sure the Status is Started and the Startup Type is Automatic.

Then, RightClick the Desktop and select Properties > Themes and make sure it is set to Windows XP.

If it is not there, choose Browse and navigate to C:\Windows\Resources\Themes\Luna.theme and set this as the theme.

Let me know how that shakes out. I'll be back Friday evening EST.

PP:)

I was able to revert the taskbar to its original self, but the icons are still missing. Now where can I locate the Desktop and Browse?

In regards to audio, where do I go for that?

[stressedcomp]

Nevermind. Everything's good now. Thanks.

[PhilliePhan]

Nevermind. Everything's good now. Thanks.

Outstanding!
Glad you got it sorted.

Happy Christmas :)
PP

[r8er4ever]

If you look at this thread I basically had the same isssue but now it's fixed:
http://www.daniweb.com/forums/thread334404.html