Unable to install Antivirus program - Page 2

Question

crunchie 990 Most Valuable Poster

14 Years Ago

Sounds like something within KIS preferences/settings are causing the problem.
Unfortunately I am not familiar with KIS and cannot suggest anything.

crunchie 990 Most Valuable Poster

14 Years Ago

That is why I am thinking it is KIS. When it's turned off, are you able to update your software like MBA-M?

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plastered 0 Junior Poster in Training · Answer 1 · 2009-06-11T05:00:36+00:00

On scanning with HJT out of the 3 entries you mentioned two were found:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O3 - Toolbar: GVDownloader - {ae4df123-9140-4f93-9b32-ff0186389cc3} - mscoree.dll (file missing)

Both of which I deleted and restarted the computer. The computer works fine but I am still concerned about the Antivirus software.

After the reboot I installed KIS 2009 and tried to update, I failed. The error msg reads that it was unable to connect as there is no network. Also I have noticed that with KIS active I cannot browse as I get an error "Connection error" I currently have KIS turned off and able to browse.

Please advice.

The HJT log is below.

==============================================

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 04:25:08, on 2009-06-11
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ievkbd.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe"
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{35D307E8-6B83-4F28-9479-8EC657B823F4}: NameServer = 218.248.255.139,218.248.255.212
O17 - HKLM\System\CS1\Services\Tcpip\..\{35D307E8-6B83-4F28-9479-8EC657B823F4}: NameServer = 218.248.255.139,218.248.255.212
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\adialhk.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OneCare AntiSpyware and AntiVirus (OneCareMP) - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe (file missing)

--
End of file - 5740 bytes

plastered 0 Junior Poster in Training · Answer 2 · 2009-06-11T13:03:45+00:00

I would have thought so about KIS but all update features on all programs are invalid. I couldnt update MBAM either. Not was I able to update other software like AVG.

I appreciate the help very much.

plastered 0 Junior Poster in Training · Answer 3 · 2009-06-11T20:23:53+00:00

I uninstalled KIS completely, and installed Spyware Doctor. Again unable to update. Even without any security software running I am unable to update.

plastered 0 Junior Poster in Training · Answer 4 · 2009-06-11T20:35:53+00:00

I have posted an exclusive link for this problem. If you have any ideas drop it at

http://www.daniweb.com/forums/post888848.html#post888848

And lastly thank you very much for helping me out with the problem. You guys do an amazing job. Thanks again. Cheers!

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 5 · 2009-06-12T03:47:17+00:00

Download and run Winsockfix from here http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

==

Download Dial-a-Fix and run it. Select the 'Check all' (green arrow) and then hit 'GO.'
Reboot when done and see how things are now.

plastered 0 Junior Poster in Training · Answer 6 · 2009-06-12T05:05:40+00:00

I ran the patches and encountered an error about IE.

Should I uninstall and reinstall IE?

Oh and I forgot to mention, I was able to download and install Windows update.

plastered 0 Junior Poster in Training · Answer 7 · 2009-06-12T05:15:42+00:00

Here are the error messages I still get while trying to update.

Also, my utorrent downloads are not stable. A healthy file downloads at a speed of 25 - 30 Kbps without any problems with the internet connection that I have but since the time I ran into this problem it gives me only 15 Kbps max and fluctuates crazily between 5 - 15 Kbps. My upload speed though is a good 22 - 25 Kbps like always.

Any suggestions?

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 8 · 2009-06-14T12:48:31+00:00

crunchie 990 Most Valuable Poster

14 Years Ago

Have you tried cycling your modem/router off/on?

plastered 0 Junior Poster in Training · Answer 9 · 2009-06-16T01:22:44+00:00

Yep. I have. It started functioning but now I've run into a new problem apart from not being able to Update and Browse with Antivirus solution turned on. I cannot use Firefox or Chrome. But I can use IE, which I hate.

What do you say?