Multiple virueses, Possibly a R.A.T?

[killer1117]

Hello, my first post, hopefully first of many.

What bought me to this site was google, this site seems to help alot of people with virus problems, so, I had no where else to go really, google didnt really help much. Mainly because I dont know what I have.

I will attatch a hijackthis log and a screen pic.

Heres what the virus/s are doing.

-Wont let me connect to the internet.
-Wont let me delete certain files
-Wont let me stop certain process through task manager
-Wont let me save, in certain places.
-Set my 'theme' to windows classic (grey and blocky)
-Running slowly
-Crashing
-Making alot of duplicate process's wich I cant stop and some weird process's
-added a contact on my msn. I DID NOT add this person. explain below.

So yeah, the guys email was something rat. I googled his email, and he appeared on hacking forums selling credit card details. Then I started bricking it. Soooo from that I believe I have a RAT, but no idea how I go about doing it.
Thanks.

[killer1117]

*****HERES MY LOG****

Logfile of HijackThis v1.99.1
Scan saved at 22:15:26, on 27/02/2010
Platform: Unknown Windows (WinNT 6.00.1905 SP1)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)

Running processes:
D:\HT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.orbitdownloader.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ooVoo Toolbar - {A1FB2F9A-D35E-11DD-8935-E46A56D89593} - C:\Program Files (x86)\oovootb\oovoodx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~2\FlashFXP\IEFlash.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: ooVoo Toolbar - {A1FB2F9A-D35E-11DD-8935-E46A56D89593} - C:\Program Files (x86)\oovootb\oovoodx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O4 - HKLM\..\Run: [Warning: do not remove it! (system)] cfpsys.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Edit with Altova X&MLSpy - C:\Program Files (x86)\Altova\XMLSpy2006\spy.htm
O9 - Extra button: Edit with Altova X&MLSpy - {2222EF56-F49E-4d07-A14E-8D2B08766958} - C:\Program Files (x86)\Altova\XMLSpy2006\spy.htm
O9 - Extra 'Tools' menuitem: Edit with Altova X&MLSpy - {2222EF56-F49E-4d07-A14E-8D2B08766958} - C:\Program Files (x86)\Altova\XMLSpy2006\spy.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab3.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~2\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~2\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~4\GOEC62~1.DLL
O23 - Service: McAfee Application Installer Cleanup (0050221259705141) (0050221259705141mcinstcleanup) - Unknown owner - C:\Users\will\AppData\Local\Temp\005022~1.EXE (file missing)
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files (x86)\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files (x86)\MAGIX\Common\Database\bin\fbserver.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: KService - Kontiki Inc. - C:\Program Files (x86)\Kontiki\KService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: mental ray 3.7 Satellite for Autodesk 3ds Max 2010 32-bit 32-bit (mi-raysat_3dsmax2010_32) - Unknown owner - C:\Program Files (x86)\Autodesk\3ds Max 2010\mentalray\satellite\raysat_3dsmax2010_32server.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing)
O23 - Service: Norton 360 (N360) - Unknown owner - C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\ccSvcHst.exe" /s "N360" /m "C:\Program Files (x86)\Norton 360\Engine\3.8.0.41\diMaster.dll" /prefetch:1 (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files (x86)\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles(x86)%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles(x86)%\WinPcap\rpcapd.ini (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Sound Blaster MB Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\SBMBLicensing.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: TabletServicePen - Unknown owner - C:\Windows\system32\Pen_Tablet.exe (file missing)
O23 - Service: TeamViewer 4 (TeamViewer4) - Unknown owner - C:\Program Files (x86)\TeamViewer\Version4\TeamViewer_Service.exe" -service (file missing)
O23 - Service: @%SystemRoot%\system32\tlntsvr.exe,-119 (TlntSvr) - Unknown owner - C:\Windows\System32\tlntsvr.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

Also, heres an error I got when I ran the scan.

http://i416.photobucket.com/albums/pp249/rflwill/hijackthis.jpg?t=1267309726

[jholland1964]

You are running a two year old version of HiJackThis, could be one reason for the error. But also, there is no way you have only ONE running process on the computer...it wouldn't be running... so the log is also incomplete. What operating system are you using? That doesn't show in the log either, possibly because you are running Windows 7 but also maybe because your HJT version is so old.
If somebody has hacked into your machine, get it off the internet and I mean UNPLUG the internet cable from the machine and if you have a wireless connection also disable it. You are going to have to download programs to a working machine, load them onto either a cd or flash drive and take them to the infected machine and run them that way. Now doing things this way will mean the programs cannot be updated but if you can get most of the infection off to then allow internet connection then the rest could be removed once you could get back online.
I hesitate to link to any removal programs until I have more info about the machine, especially what operating system is on it.
Do run a new HJT scan but with this current version. Download to another machine and take it to the infected one via cd or flash drive.
Then post the log back here.
HiJackThis

[Techi]

What is this raysat_3dsmax2010_32server.exe ? ?? Did you install it?
r u able to go to Control Panel to de-install stuff like oovoo toolbar and yahoo toolbar and any rubbish that u do not need?

Also turn off Remote desktop assistance. Turn off all the unnecessary services if you can. Stablise the system first so as to get a chance to "dis-infect".

[crunchie]

What is this raysat_3dsmax2010_32server.exe ? ?? Did you install it?
r u able to go to Control Panel to de-install stuff like oovoo toolbar and yahoo toolbar and any rubbish that u do not need?

Also turn off Remote desktop assistance. Turn off all the unnecessary services if you can. Stablise the system first so as to get a chance to "dis-infect".

No chat room talk please. Full word sentences are required as per the Daniweb rules.