Microsoft Visual Runtime Library Error

Question

Sciadopitys 0 Newbie Poster

15 Years Ago

Hello-

I am hoping that I can get some help on a pesky issue I have going on. Pardon my ignorance here folks.

We trying to open IE, I get an error message. It says:

Microsoft Visual C++ Runtime Library
Buffer Overrun Detected!
A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated.

At this point, IE shuts down and I have no web access. It's strange b/c I can still use my Outlook Express account. I can then gain access back to the web by turning on my pop up blocker (adsubtract). As soon as I open IE again, I get the same message and IE closes and my pop up blocker closes itself.

I've tried Norton, spyware blaster, spybot search & destroy, etc.
I've also gone through the "read before you post" steps in this forum. I was unable to run the ESET scan and the Deckard's scan. I'll post the Malware log and the HJT log. Here are the two logs:

Malwarebytes' Anti-Malware 1.30
Database version: 1324
Windows 5.1.2600 Service Pack 2

10/26/2008 4:21:33 PM
mbam-log-2008-10-26 (16-21-33).txt

Scan type: Full Scan (C:\|)
Objects scanned: 91055
Time elapsed: 47 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:



HJT:
Ad-Aware SE Personal
Adobe Flash Player ActiveX
Adobe Reader 8.1.0
AdSubtract PRO 3
AppCore
ArcSoft Software Suite
ccCommon
Component Framework
Dell Digital Jukebox Driver
Dell Solution Center
DellSupport
DS21Patch
FileMaker Pro 6
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
HijackThis 2.0.2
Hotfix for Windows XP (KB952287)
Intel(R) Extreme Graphics 2 Driver
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet
Internet Explorer Default Page
iTunes
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2
Learn2 Player (Uninstall Only)
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Data Access Components KB870669
Microsoft Office XP Standard for Students and Teachers
Microsoft Visual C++ 2005 Redistributable
MSN Gaming Zone
MSN Music Assistant
Musicmatch® Jukebox
Nikon Message Center
Norton AntiVirus
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton Protection Center
PartyPoker
PictureProject
Process Director
QuickTime
Saros Information Director
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB958644)
SPBBC 32bit
Spybot - Search & Destroy
Spybot - Search & Destroy 1.4
SpywareBlaster v3.4
Ultra WinCleaner Utility Suite Version 8
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Viewpoint Media Player
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2


Here is the regular log file from HJT:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:43:07 PM, on 10/26/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\interMute\AdSubtract\AdSub.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url]http://www.packpride.com/[/url]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [url]http://www.dell4me.com/myway[/url]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:1874
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O3 - Toolbar: AdSubtract Toolbar - {F14AABDD-0232-4e5a-9B52-4178AC0A62B5} - C:\WINDOWS\system32\adsubtb.dll
O4 - HK
LM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Startup: AdSubtract.lnk = C:\Program Files\interMute\AdSubtract\AdSub.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: AdSubtract: Bypass Site - res://C:\Program Files\interMute\AdSubtract\AdSub.exe/360
O8 - Extra context menu item: AdSubtract: Cloak Image - res://C:\Program Files\interMute\AdSubtract\AdSub.exe/361
O8 - Extra context menu item: AdSubtract: Report Site - res://C:\Program Files\interMute\AdSubtract\AdSub.exe/359
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - [url]https://webdl.symantec.com/activex/symdlmgr.cab[/url]
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 5373 bytes

I hope I have given the right information. Thanks so much to anyone who can help me out with this issue!

windows-nt-2000-xp

4 Contributors
21 Replies
481 Views
1 Day Discussion Span
Latest Post 15 Years Ago Latest Post by nsindian

All 21 Replies

jbennet 1,618 Most Valuable Poster

15 Years Ago

Upgrade from IE6 to IE7 and see if it goes away.

Also, use CODE tags in future, i added some for you.

jbennet 1,618 Most Valuable Poster

15 Years Ago

btw, if you dont want to upgrade, try checking to see whether IE is corrupted or not.

sfc /scannow at the run prompt willdo the trick. Its fairly silent, just reboot afterwards. you will need an XP cd.

jbennet 1,618 Most Valuable Poster

15 Years Ago

try the scan anyway

What are your system specs?

try upgrading to SP3?

jbennet 1,618 Most Valuable Poster

15 Years Ago

Wierd. Try installing the newest version of the Runtime Libary.

http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en

Do you get the error in safe mode with networking? (hit f8 repeatedly on boot)

jbennet 1,618 Most Valuable Poster

15 Years Ago

okay so it could be a conflict with one of your IE addons

go to run and type:

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

WITH the " marks

This will start IE with no addons. try it and see if the error occurs

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Sciadopitys 0 Newbie Poster · Answer 1 · 2008-10-27T19:10:25+00:00

I REALLY appreciate your help on this!

Ok. I upgraded to IE7. I'm still getting the same error message with the same results.

I do not have the XP cd, so I don't think I can run the scan. What's next?

Thanks again!

Sciadopitys 0 Newbie Poster · Answer 2 · 2008-10-27T19:30:40+00:00

Tried the scan. Unfortunately I need the cd.

I'm about to show my ignorance:

I don't know what you mean by system specs and I don't know what SP3 is.

Sorry. Thanks again for helping me out!

Service Pack 3?

Sciadopitys 0 Newbie Poster · Answer 3 · 2008-10-27T21:08:32+00:00

Ok. Upgraded to SP3 and re-started.

Still have my problem.

Also still trying to find my system specs for you.

Sciadopitys 0 Newbie Poster · Answer 4 · 2008-10-27T21:15:38+00:00

Sciadopitys 0 Newbie Poster

15 Years Ago

my bad.

I'll try that.

Sciadopitys 0 Newbie Poster · Answer 5 · 2008-10-27T21:39:29+00:00

I installed the new runtime library.

Re-booted in safe mode with networking and I did not recieve the message, but got the same result. Wow, this is frustrating.

Sciadopitys 0 Newbie Poster · Answer 6 · 2008-10-27T21:57:31+00:00

Gave that a shot. The error still occurs.

This happens everytime the error shows up:

I'll open IE and almost instantaneously the error message shows up as well. As long as the error message reamins open, I can use the internet. If I try to close the message, or click on the "ok" button, I lose internet capability. When I close the message (or click ok), my pop up blocker (adsubtract) closes itself. I can only get access back to the web if I turn my blocker back on. Then the process repeats itself. Very strange (to a layman anyway).

Does that make any sense?

jbennet 1,618 Most Valuable Poster Team Colleague Featured Poster · Answer 7 · 2008-10-27T22:00:16+00:00

jbennet 1,618 Most Valuable Poster

15 Years Ago

Try deinstalling your popup blocker and see if the error occurs

Sciadopitys 0 Newbie Poster · Answer 8 · 2008-10-27T22:05:33+00:00

Yeah, I did that a couple of times before I posted here. Still no good.

Sciadopitys 0 Newbie Poster · Answer 9 · 2008-10-27T22:36:52+00:00

I deinstalled it again to make sure. I do not get the error message, but I have no access to the internet. I had to re-install it for the internet connection to work. Crazy.

jbennet 1,618 Most Valuable Poster Team Colleague Featured Poster · Answer 10 · 2008-10-27T22:51:27+00:00

jbennet 1,618 Most Valuable Poster

15 Years Ago

sounds like some sort of conflict with your security software then

jbennet 1,618 Most Valuable Poster Team Colleague Featured Poster · Answer 11 · 2008-10-27T22:51:57+00:00

jbennet 1,618 Most Valuable Poster

15 Years Ago

moved to XP forum, may get more attention there

caperjack 875 I hate 20 Questions Team Colleague · Answer 12 · 2008-10-27T23:11:17+00:00

caperjack 875 I hate 20 Questions

15 Years Ago

download firefox browser and try it .
www.firefox.com

Sciadopitys 0 Newbie Poster · Answer 13 · 2008-10-28T00:03:48+00:00

Thanks guys. I'll give firefox a try and let you know how that goes.

Sciadopitys 0 Newbie Poster · Answer 14 · 2008-10-28T00:31:55+00:00

I tried Firefox and got the same results. Anything else I can try?

Thanks!

Sciadopitys 0 Newbie Poster · Answer 15 · 2008-10-28T01:35:12+00:00

Ok guys. See if this makes any sense. The company that made my popup blocker (intermute) apparently sold the rights to another company called "trendmicro". Trendmicro recently changed their website to disable adsubtract. At startup, adsubtract could be trying to reach the intermute site with no luck. Does that make any sense? Anything I can do to fix that?

nsindian 0 Junior Poster in Training · Answer 16 · 2008-10-28T03:53:00+00:00

uninstall program then download ccleaner and run the registry fixer

Microsoft Visual Runtime Library Error

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