Hi everyone !.
I have a Dell Inspiron laptop that is running Windows 7 and is a 64bit system.
It has one problem that I can't fix. Every time I boot up the laptop or reboot the laptop, and I try to open the Control Panel, it freezes up the 1rst time I try. Then I get an error message:
Windows Explorer is not responding. It then gives me the choice to Restart, close the program or wait for the program to respond. Every single time, I choose to RESTART THE PROGRAM. Then I go and try to open the Control Panel and it opens perfect every time I try to open it untill I reboot the computer and I have to go thru the whole proccess again.
Any help is greatly appreciated in trying to fix this problem !
Right, that eliminates a failing hard drive and faulty ram almost completely (although it is still possible but unlikely).
Next, what security software do you use? Please list all the security programs you have installed. Have you scanned with them recently? If so, what did they find?
I use Avast Antivirus and Spyware Blaster. There were some viruses on the laptop a while back and Malwarebytes took care of them. The laptop runs great, except the freeze up, as I try to open Control Panel, when I bootup , once
HijackThis cannot repair 010 Winsock Lsp entries. You should use LSPFix for that, which is available from http://www.cexx.org/lspfix.htm
If the 010 item belongs to WebHancer, New.Net or CommonName, Spybot S&D can remove it automatically. Spybot S&D is available from HTTP://www.spybot.info/.
Ok, I did all that ya asked. The Control Panel does seem to be opening better and I thank you !!!!!
And here is a fresh HijackThis log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:01:24 AM, on 4/20/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal