I’m using a Dell Dimension 3000 PC with Windows XP, SP2. I used to have a Belkin router but disconnected it about a month ago since it wasn’t needed. I recently renewed my subscription to Norton Internet Security. A few days ago, I lost my internet connection and despite taking the usual series of steps with my service provider (including checking that the network adapter is set to obtain IP addresses automatically and doing an IP reset command prompt), no IP address appears at all and I still can’t connect to the internet. My provider said my modem looks fine from their end but they “can’t see my computer.” The told me to call Dell, but Dell wants $100 to fix my problem. Is there anything else I might try that isn’t too tech-y?
cmecn50
0
Newbie Poster
Recommended Answers
Jump to Postcheck device manager,make sure that the network adapter drivers are installed.,device manager ,right click on mycomputer /properties /hardware /device manager, look for red or yellow x or ! next to network adapters
All 4 Replies
caperjack
875
I hate 20 Questions
Team Colleague
check device manager,make sure that the network adapter drivers are installed.,device manager ,right click on mycomputer /properties /hardware /device manager, look for red or yellow x or ! next to network adapters
carlyse_09
-4
Light Poster
You have to check where the problem is coming from.Your computer with all its features including the drivers for your internet.Then,your internet provider side,double check if you are active in their system.
Web Peak
-4
Light Poster
you have to check device manager and make sure that the network adapter drivers are installed
caperjack
875
I hate 20 Questions
Team Colleague
you have to check device manager and make sure that the network adapter drivers are installed
there a echo in here ,
see post #2
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