Hi, so I got my desktop yesterday and only started using it today but for some reason my brother unplugged it and it said updating but said it needed to undo but it say like that for 2 hours so I shut it down and then it said updating your system and gut stuck at 6% but then it shut off while I was talking to Microsoft support and she told me to turn it back on and now it's stuck again someone please help, it was about 1300$ and I didn't install viruses I just got Norton

Send it back as defective and insist on a new system. And whatever you do, DO NOT accept a "refurbished" system. You should get a brand new, unused system instead. Insist on that. Also, don't let your brother NEAR to the new system!

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