Just so you know, it's rare to find responders in 7+ year old discussions. You want the best help so here's how to get that.
- Use old or other discussions for ideas about your issue or problems.
- Create a new discussion so you get your discussion it's own platform.
In your new discussion you must supply the laptop make, model, age and the story or you just get asked for that rather than getting down to ideas.
If you can, for Windows PCs I like to check out the PC details with a Web Speccy report. How? Read https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web