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Having all your data wherever you go is useful beyond measure. A Web-based service and series of open APIs unveiled this week by Microsoft is intended to offer a solution to keeping all our devices in sync. If I had a dollar for every time I accessed an Outlook contact, … 
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Most people today would likely say that whenever they need to call any kind of customer/technical support, they have a horrid experience, or at least something far less than what is implied by company slogans and mission statements that go on about how important "each and every" customer is to … 
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