For knuckleball: Help with hjt and vx2/urllogic

i didnt want to just follow what everyoen else was told to do since my config is probly different.

Good intuition on your part, knuckleball- everyone's config is slightly different, so everyone's HijackThis logs will differ, as will the procedures they need to use to get things cleaned up.

Let's start with the following to begin your cleanup:

1. Open your Add/Remove Programs control panel and look for an entry called "Windows ServeAd" (or very similar). If found, remove it through the control panel.

2. Run HijackThis again and have if fix all entries below if present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
O2 - BHO: (no name) - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - C:\PROGRA~1\SEARCH~2\SEARCH~1.DLL
O2 - BHO: (no name) - {49A2622E-C011-72C7-8522-16550BF32C33} - C:\WINDOWS\system32\hyttwqng.dll
O4 - HKLM\..\Run: [Windows ServeAd] C:\Program Files\Windows ServeAd\WinServAd.exe
O16 - DPF: {12398DD6-40AA-4C40-A4EC-A42CFC0DE797} - http://www.xxxtoolbar.com/ist/softw...0006_cracks.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...etup1.0.0.8.cab

3.Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files".

- Delete the following folders entirely:

C:\PROGRAM FILES\SEARCH RELEVANCY
C:\Program Files\Windows ServeAd

- Delete the following file if it still exists:

C:\WINDOWS\system32\hyttwqng.dll

- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders:

1. Local Settings\Temp
2. Cookies
3. History
4. Local Settings\Temporary Internet Files\Content.IE5

- Delete the entire content of your C:\Windows\Temp folder.

Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed. Windows will allow you to delete the versions of those files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist in the main Temp folders themselves; this is normal and OK.

- Empty your Recycle Bin.

- Reboot normally.

4. Go to these two sites and run their free online anti-virus/anti-spyware scans:

http://housecall.trendmicro.com/
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

5. Download and run Ad Aware and SpyBot Search & Destroy (download links are in my sig below).

Follow these directions for configuring Ad Aware (directions courtesy of our member "crunchie"):

1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan

2.Close ALL windows except Ad-Aware SE

3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.

4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window

1) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)

Under Definitions:
*Prompt to udate outdated definitions - set the number of days

2) Click on the ‘Scanning’ button on the left and select in green :

Under Driver, Folders & Files:
*Scan Within Archives

Under Select drives & folders to scan -
*choose all hard drives

Under Memory & Registry: all green
*Scan Active Processes
*Scan Registry
*Deep Scan Registry
*Scan my IE favorites for banned URL’s
*Scan my Hosts file

3) Click on the ‘Advanced’ button on the left and select in green:

Under Shell Integration:
*Move deleted files to recycle bin

Under Logfile Detail Level: (all green)
*include addtional object information
*DESELECT - include negligible objects information
*include environment information

Under Alternate Data Streams:
*Don't log streams smaller than 0 bytes
*Don't log ADS with the following names: CA_INOCULATEIT

4) Click the ‘Tweak’ button and select in green:

Under the ‘Scanning Engine’:
*Unload recognized processes during scanning
*Scan registry for all users instead of current user only

Under the ‘Cleaning Engine’:
*Let Windows remove files in use at next reboot

Under the Log Files:
*Include basic Ad-aware SE settings in logfile
*Include additional Ad-aware SE settings in logfile
*Please do not check or make green: Include Module list in logfile

5. Click on ‘Proceed’ to save the settings.

6. Click ‘Start’

*Choose:'Perform Full System Scan'
*DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

8. If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window

9. Save the log file when it asks and then click ‘finish’

10. REBOOT to complete the removal of what Ad-Aware SE found

* Run SpyBot.

When you first run SpyBot, it will walk you through a Wizard which will perform a few critical functions (making a registry backup, getting the latest updates, etc.).

1. Perform all of the Wizard's tasks.
2. Run the program. Once it completes, have it fix everything it finds.
3. Reboot.

6. Run HijackThis again and post a fresh log.

im sorry. i didnt want to take up unnecessary space

Also from Safe Mode, delete this file:
C:\WINDOWS\system32\??oolsv.exe<---

im sorry. i didnt want to take up unnecessary space

No problem there at all; quite the opposite as a matter of fact- we want all members to have their own place in which their questions can be addressed and answered. :)

Also from Safe Mode, delete this file:
C:\WINDOWS\system32\??oolsv.exe<---

Thanks for the second pair of eyes Dannny; I spaced on that one... :o

that @#$oolsthing..i couldnt find it in c/win/sys32. only saw spoolssvc and i think thats for my brother mfc printer/scanner/copier/fax.could be wrong though. anyway..here is my log. i got done what i could out of all that. i hate ads and spyware. thanks for the help btw.

Logfile of HijackThis v1.99.0
Scan saved at 10:11:45 PM, on 2/16/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Diskeeper\DkService.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Steve\Desktop\HijackThis.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\kyptkn.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink.net/partner/more/msie/button/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus8l.hpwis.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.earthlink.net/partner/more/msie/button/search.html
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: Pa&nicware Pop-Up Stopper Pro - {B1E741E7-1E77-40D4-9FD8-51949B9CCBD0} - C:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O4 - HKLM\..\Run: [Narrator] C:\WINDOWS\system32\vyorvk.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: kyptkn.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: CA ISafe - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Diskeeper\DkService.exe
O23 - Service: HP Configuration Interface Service - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

also..since i did all this, now my computer seems to be running at 100% cpu usage constant. any ideas?

hate to keep yappin on here. but i looked at my task manager. it seems that csrss.exe is taking up most of my cpu usage. 100 percent at times. i looked it up and it says that my user profile is now corrupt. i think im in a bad spot here. but i found this info at http://support.microsoft.com/?kbid=555021
i dont know what to do bout this. i can system restore but then ive lost all the work i was told to do on here.if not, my cpu is always busy.

knuckleball. You have the qoologic trojan.

Please go here and download Find_qoologic.zip by baskar1234. Unzip the folder and go to the new qoologic folder and doubleclick on qoologic.bat to run it. It will take a few minutes to scan your drive so be patient. When it has finished, open My Computer, doubleclick on C: and copy and paste the contents of the below logs in this thread.

C:\log.txt
C:\win.txt
C:\start.txt

i went there and downloaded it. ran it. i let it run for about 45 minutes and nothing happened? how long is it supposed to take? when i unzipped it i got 2 files. the qoologic.bat and an app file called strings.

i didnt get that qoologiczip to work. but xsoftspy is supposed to remove qoologic so i used that. i am still running at 100 percent cpu usage though. here is what i have now from hijack this

Logfile of HijackThis v1.99.0
Scan saved at 9:35:03 AM, on 2/17/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Diskeeper\DkService.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Steve\Desktop\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\vyorvk.exe

O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: Pa&nicware Pop-Up Stopper Pro - {B1E741E7-1E77-40D4-9FD8-51949B9CCBD0} - C:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Narrator] C:\WINDOWS\system32\vyorvk.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: kyptkn.exe
O4 - Global Startup: strings.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: CA ISafe - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Diskeeper\DkService.exe
O23 - Service: HP Configuration Interface Service - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

ok. i finally got that qoologic bat log here it is

C:\Documents and Settings\Steve\Desktop\qoologic

PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, THERE MIGHT BE LEGIT FILES LISTED AND PLEASE BE CAREFUL WHILE FIXING. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
Files Found in system Folder............
------------------------
C:\WINDOWS\system32\izubia.dll: updates.qoologic.com
C:\WINDOWS\system32\lgzolp.dll: updates.qoologic.com
C:\WINDOWS\system32\lpmwlq.exe: updates.qoologic.com
C:\WINDOWS\system32\3dminscape1024.scr: .aspack
C:\WINDOWS\system32\assorted.scr: .aspack
C:\WINDOWS\system32\ntdll.dll: .aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: :.aspackze
C:\WINDOWS\system32\pav.sig: .aspack.text
C:\WINDOWS\system32\pav.sig: H.aspack.text
C:\WINDOWS\system32\pav.sig: .aspack.text
C:\WINDOWS\system32\pav.sig: 4.aspack
C:\WINDOWS\system32\pav.sig: F<SW.aspack
C:\WINDOWS\system32\pav.sig: [.aspack
C:\WINDOWS\system32\pav.sig: .aspack0
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: [email]H@.aspack.text[/email]
C:\WINDOWS\system32\pav.sig: AsPack
C:\WINDOWS\system32\pav.sig: F<SW.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: H@.aspack
C:\WINDOWS\system32\pav.sig: :.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: H.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: 4.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: [.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\vyorvk.exe: .aspack
C:\WINDOWS\system32\wqybwv.dat: .aspack

Files Found in all users startup Folder............
------------------------
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\kyptkn.exe: .aspack
Files Found in all users windows Folder............
------------------------
Finished

Download the Pocket KillBox
Unzip the file to your desktop.
Run Pocket Killbox and paste the full file path of each of the below files in the box and click on Standard File Kill and End Explorer Shell While Killing File. Click on the button with the red circle and an X in the middle after you enter each file (see the files below).

C:\WINDOWS\system32\izubia.dll
C:\WINDOWS\system32\lgzolp.dll
C:\WINDOWS\system32\lpmwlq.exe
C:\WINDOWS\system32\vyorvk.exe
C:\WINDOWS\system32\wqybwv.dat
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\kyptkn.exe

Reboot afterwards if the files are successfully deleted.

If all files are not deleted, do not reboot yet. Run Pocket Killbox again and paste the full file path in the box and click on Delete on Reboot. Next click on the button with the red circle and an X in the middle. You will get a message saying "File with be deleted on next reboot, Process and Reboot now?" Click "Yes" to reboot only after the last file you enter.

Post another qoologic log.

Go here and download and run Silent Runners.vbs. It generates a log, please post the information back in this thread.

here are logs. qoologic first, then silent runner.

C:\Documents and Settings\Steve\Desktop\qoologic

PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, THERE MIGHT BE LEGIT FILES LISTED AND PLEASE BE CAREFUL WHILE FIXING. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
Files Found in system Folder............
------------------------
C:\WINDOWS\system32\izubia.dll: updates.qoologic.com
C:\WINDOWS\system32\3dminscape1024.scr: .aspack
C:\WINDOWS\system32\assorted.scr: .aspack
C:\WINDOWS\system32\ntdll.dll: .aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: :.aspackze
C:\WINDOWS\system32\pav.sig: .aspack.text
C:\WINDOWS\system32\pav.sig: H.aspack.text
C:\WINDOWS\system32\pav.sig: .aspack.text
C:\WINDOWS\system32\pav.sig: 4.aspack
C:\WINDOWS\system32\pav.sig: F<SW.aspack
C:\WINDOWS\system32\pav.sig: [.aspack
C:\WINDOWS\system32\pav.sig: .aspack0
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: [email]H@.aspack.text[/email]
C:\WINDOWS\system32\pav.sig: AsPack
C:\WINDOWS\system32\pav.sig: F<SW.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: H@.aspack
C:\WINDOWS\system32\pav.sig: :.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: H.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: 4.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: [.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: .aspack

Files Found in all users startup Folder............
------------------------
Files Found in all users windows Folder............
------------------------
Finished

"Silent Runners.vbs", revision 31.1, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"eBayToolbar" = "C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe" ["eBay"]
"Zone Labs Client" = ""C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"" ["Zone Labs LLC"]
"Narrator" = "C:\WINDOWS\system32\vyorvk.exe" [file not found]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{0CF0B8EE-6596-11D5-A98E-0003470BB48E}\(Default) = "CCHelper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll" [empty string]
{22D8E815-4A5E-4DFB-845E-AAB64207F5BD}\(Default) = "eBay Toolbar Helper" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll" [null data]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" [file not found]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{FED7043D-346A-414D-ACD7-550D052499A7}" = "dBpowerAMP Music Converter 1"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Illustrate\dBpowerAMP\dBShell.dll" [empty string]
"{2C49B5D0-ACE7-4D17-9DF0-A254A6C5A0C5}" = "dBpowerAMP Music Converter"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Illustrate\dBpowerAMP\dMCShell.dll" [empty string]
"{32020A01-506E-484D-A2A8-BE3CF17601C3}" = "AlcoholShellEx"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\ALCOHO~1\ALCOHO~1\AXShlEx.dll" ["Alcohol Soft Development Team"]
"{B1E741E7-1E77-40D4-9FD8-51949B9CCBD0}" = "Pa&nicware Pop-Up Stopper Pro"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll" [null data]
"{92085AD4-F48A-450D-BD93-B28CC7DF67CE}" = "eBay Toolbar"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll" [null data]
"{D9872D13-7651-4471-9EEE-F0A00218BEBB}" = "Multiscan"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Zone Labs\ZoneAlarm\zlavscan.dll" ["Zone Labs LLC"]

Startup items in "Steve" & "All Users" startup folders:
-------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"strings.exe" [null data]

Enabled Scheduled Tasks:
------------------------

"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" [file not found]
"XoftSpy" -> launches: "C:\Program Files\XoftSpy\XoftSpy.exe -t" [empty string]

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Ati HotKey Poller, Ati HotKey Poller, "C:\WINDOWS\System32\Ati2evxx.exe" ["ATI Technologies Inc."]
CA ISafe, CAISafe, "C:\WINDOWS\system32\ZoneLabs\isafe.exe" ["Computer Associates International, Inc."]
Creative Service for CDROM Access, Creative Service for CDROM Access, "C:\WINDOWS\System32\CTSvcCDA.EXE" ["Creative Technology Ltd"]
Diskeeper, Diskeeper, ""C:\Program Files\Diskeeper\DkService.exe"" ["Executive Software International, Inc."]
HP Configuration Interface Service, HPConfig, "C:\WINDOWS\system32\HPConfig.exe" ["Hewlett-Packard"]
HPWirelessMgr, HPWirelessMgr, "C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe" ["Hewlett-Packard Co."]
HTTP SSL, HTTPFilter, "C:\WINDOWS\System32\svchost.exe -k HTTPFilter" {"C:\WINDOWS\System32\w3ssl.dll" [MS]}
TrueVector Internet Monitor, vsmon, "C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service" ["Zone Labs LLC"]
WMDM PMSP Service, WMDM PMSP Service, "C:\WINDOWS\System32\MsPMSPSv.exe" [MS]

Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
C:\WINDOWS\system32\ZoneLabs\vetredir.dll ["Computer Associates International, Inc."], 01 - 03, 27
%SystemRoot%\system32\mswsock.dll [MS], 04 - 06, 09 - 26
%SystemRoot%\system32\rsvpsp.dll [MS], 07 - 08

----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------

Run Pocket Killbox again and paste the full file path of the below file in the box and click on Standard File Kill and End Explorer Shell While Killing File. Click on the button with the red circle and an X in the middle after you enter the file.

C:\WINDOWS\system32\izubia.dll

Reboot afterwards if the files are successfully deleted.

If all files are not deleted, do not reboot yet. Run Pocket Killbox again and paste the full file path in the box and click on Delete on Reboot. Next click on the button with the red circle and an X in the middle. You will get a message saying "File with be deleted on next reboot, Process and Reboot now?" Click "Yes" to reboot only after the last file you enter.

Download the zip file and unzip fixme.reg. Close all browser windows. Double click to run it and when asked if you want to merge with your registry, answer yes.

Post two more logs please and a hijackthis log.

What version of Xoftspy do you have?

xoftspy 4.10. i keep it updated

"Silent Runners.vbs", revision 31.1, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"eBayToolbar" = "C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe" ["eBay"]
"Zone Labs Client" = ""C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"" ["Zone Labs LLC"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{0CF0B8EE-6596-11D5-A98E-0003470BB48E}\(Default) = "CCHelper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll" [empty string]
{22D8E815-4A5E-4DFB-845E-AAB64207F5BD}\(Default) = "eBay Toolbar Helper" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll" [null data]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" [file not found]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{FED7043D-346A-414D-ACD7-550D052499A7}" = "dBpowerAMP Music Converter 1"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Illustrate\dBpowerAMP\dBShell.dll" [empty string]
"{2C49B5D0-ACE7-4D17-9DF0-A254A6C5A0C5}" = "dBpowerAMP Music Converter"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Illustrate\dBpowerAMP\dMCShell.dll" [empty string]
"{32020A01-506E-484D-A2A8-BE3CF17601C3}" = "AlcoholShellEx"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\ALCOHO~1\ALCOHO~1\AXShlEx.dll" ["Alcohol Soft Development Team"]
"{B1E741E7-1E77-40D4-9FD8-51949B9CCBD0}" = "Pa&nicware Pop-Up Stopper Pro"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll" [null data]
"{92085AD4-F48A-450D-BD93-B28CC7DF67CE}" = "eBay Toolbar"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll" [null data]
"{D9872D13-7651-4471-9EEE-F0A00218BEBB}" = "Multiscan"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Zone Labs\ZoneAlarm\zlavscan.dll" ["Zone Labs LLC"]

Startup items in "Steve" & "All Users" startup folders:
-------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"strings.exe" [null data]

Enabled Scheduled Tasks:
------------------------

"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" [file not found]
"XoftSpy" -> launches: "C:\Program Files\XoftSpy\XoftSpy.exe -t" [empty string]

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Ati HotKey Poller, Ati HotKey Poller, "C:\WINDOWS\System32\Ati2evxx.exe" ["ATI Technologies Inc."]
CA ISafe, CAISafe, "C:\WINDOWS\system32\ZoneLabs\isafe.exe" ["Computer Associates International, Inc."]
Creative Service for CDROM Access, Creative Service for CDROM Access, "C:\WINDOWS\System32\CTSvcCDA.EXE" ["Creative Technology Ltd"]
Diskeeper, Diskeeper, ""C:\Program Files\Diskeeper\DkService.exe"" ["Executive Software International, Inc."]
HP Configuration Interface Service, HPConfig, "C:\WINDOWS\system32\HPConfig.exe" ["Hewlett-Packard"]
HPWirelessMgr, HPWirelessMgr, "C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe" ["Hewlett-Packard Co."]
TrueVector Internet Monitor, vsmon, "C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service" ["Zone Labs LLC"]
WMDM PMSP Service, WMDM PMSP Service, "C:\WINDOWS\System32\MsPMSPSv.exe" [MS]

Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
C:\WINDOWS\system32\ZoneLabs\vetredir.dll ["Computer Associates International, Inc."], 01 - 03, 27
%SystemRoot%\system32\mswsock.dll [MS], 04 - 06, 09 - 26
%SystemRoot%\system32\rsvpsp.dll [MS], 07 - 08

----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------

C:\Documents and Settings\Steve\Desktop\spyware tools\qoologic

PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, THERE MIGHT BE LEGIT FILES LISTED AND PLEASE BE CAREFUL WHILE FIXING. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
Files Found in system Folder............
------------------------
C:\WINDOWS\system32\3dminscape1024.scr: .aspack
C:\WINDOWS\system32\assorted.scr: .aspack
C:\WINDOWS\system32\ntdll.dll: .aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: :.aspackze
C:\WINDOWS\system32\pav.sig: .aspack.text
C:\WINDOWS\system32\pav.sig: H.aspack.text
C:\WINDOWS\system32\pav.sig: .aspack.text
C:\WINDOWS\system32\pav.sig: 4.aspack
C:\WINDOWS\system32\pav.sig: F<SW.aspack
C:\WINDOWS\system32\pav.sig: [.aspack
C:\WINDOWS\system32\pav.sig: .aspack0
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: [email]H@.aspack.text[/email]
C:\WINDOWS\system32\pav.sig: AsPack
C:\WINDOWS\system32\pav.sig: F<SW.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: H@.aspack
C:\WINDOWS\system32\pav.sig: :.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: H.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: 4.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: [.aspack
C:\WINDOWS\system32\pav.sig: .aspack
C:\WINDOWS\system32\pav.sig: .aspack

Files Found in all users startup Folder............
------------------------
Files Found in all users windows Folder............
------------------------
Finished

Those logs are clear :D. Can you post a final hijackthis log now please.

xoftspy 4.10. i keep it updated

That's okay; versions of Xoftspy prior to 4.0 gave false positives, 4.0 and later are supposed to have corrected that.

so if xoftspy did that could it mess things up. i have used it a couple times and then i wasnt able to connect to internet, so i just used system restore. but other times i had no problems. wasnt sure if it was related or not. im always looking for a good spyware program. ive had the best luck as far as i know with spysweeper and xoftspy. is there something better out there/?

Logfile of HijackThis v1.99.0
Scan saved at 11:52:25 PM, on 2/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Diskeeper\DkService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\180ax.exe
C:\WINDOWS\mm15201518.Stub.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\Program Files\Stealther\stealth27.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Steve\Desktop\HijackThis.exe

O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: Pa&nicware Pop-Up Stopper Pro - {B1E741E7-1E77-40D4-9FD8-51949B9CCBD0} - C:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [180ax] c:\windows\180ax.exe
O4 - HKLM\..\Run: [motoin] C:\WINDOWS\mm15201518.Stub.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Stealther.lnk = C:\Program Files\Stealther\stealth27.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} (IObjSafety.DemoCtl) - http://cabs.media-motor.net/cabs/alien.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: CA ISafe - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Diskeeper\DkService.exe
O23 - Service: HP Configuration Interface Service - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

what exactly do u have to look for in these logs to know if there is an issue?

I'm sure there are others, but these are all trusted products:

Ad-aware
GIANT AntiSpyware (now available as Microsoft AntiSpyware)
Pest Patrol
Spybot Search & Destroy
Webroot Spy Sweeper

...what exactly do u have to look for in these logs to know if there is an issue?

Things that don't belong (like 180ax.exe), then you can use google or other resources to research them
(and find info like http://www.liutilities.com/products/wintaskspro/processlibrary/180ax/)

And of course you need to learn about hijackthis using tutorials such as this one:
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

Update hijackthis to version 1.99.1. Run hijackthis & go to *Config\Misc Tools\Check for update on-line*. If the site is down, go here. Remove the old version by opening the program, going to config\misc tools, then uninstall & exit. You then have to delete the file manually. Unzip the new version into the hijackthis folder.

Run Hijackthis and go to the process viewer by going to Config, Misc Tools, Process Viewer, to unload all instances of the following running processes;
180ax.exe

Go to C:\WINDOWS and delete the file manually.

Scan with hijackthis and tick the boxes next to all the following entries, then close all browser and explorer windows, and hit the "Fix checked" button.

O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)

O4 - HKLM\..\Run: [180ax] c:\windows\180ax.exe

O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} (IObjSafety.DemoCtl) - http://cabs.media-motor.net/cabs/alien.cab
Roings Search Hijacker

Download, install and keep updated, Spywareblaster from www.javacoolsoftware.com to help keep your system clean.

Reboot after doing the above, rescan with hijackthis, then post that log here please.