Lady bug 0 Newbie Poster

I have a problem with Safe Guard Easy v3.20 login. I know the login namn and password but after entering the login name I cant enter the password. The keystrokes is not echoed on the screen but then i press Tab or Enter the result is "Login failed". I have no previous experience with Safe Guard Easy and the manual does not cover this problem. I havent found anything in the forums either.

Anyone seen this before?