Problems with a DNS Changer Trojan

[redrevis]

Hi guys. I'm having some right trouble at the moment.
I posted on another tech forum and so far have received no help. So i thought i'd try over here. These are my posts from the other forum to get you up to speed with my problem.

About a few weeks ago i noticed my Windows Updates no longer working. The error code meant there was a problem connecting to the windows server. So i thought it would fix itself. But it didn't. I did a bit more digging and this error code was linked to people having a DNS changer trojan. I did a spyware scan with Spyware doctor and this trojan came up. I tried to remove it with Spyware doctor, it said it had been removed. I restarted the pc to find it was back again. I scanned with superantispyware which found it also. Appeared to 'remove it', after a restart it was back, but this time windows update got a bit further. It found updates but when it started to download them it stopped and produced a different error code 8024402C. So it seems nothing i do actually removes it. I did some more searching on the internet and found some advice to change the DNS ip's in the registry that the trojan was using to the ones i want to use on the pc. I did this and they just changed back to the trojan DNS entries.

So to some up. This trojan is stopping me downloading windows updates and downloading anything from the microsoft website. It is also stopping any antivirus and spyware software from connecting to servers to get definition updates etc Any help would be much appreciated as this is the most stubborn spyware/malware ive ever had.

Here's my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:44:44, on 18/11/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\DU Meter\DUMeterSvc.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\ProgramData\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Windows\system32\hasplms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\svchost.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe
C:\Program Files\TeamViewer3\TeamViewer_Service.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\TeamViewer3\TeamViewer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Xfire\xfire.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: CGreenPrintPDF Object - {DF96BA30-57F6-4700-8065-910EC3BE9E3B} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKCU\..\Run: [nodenable] C:\Program Files\eset\nodenable.exe /s
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: GreenPrint - {554099FE-3856-4d93-86B5-0024AEF63BC7} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - (no file)
O9 - Extra button: (no name) - {DF96BA30-57F6-4700-8065-910EC3BE9E3B} - (no file)
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{300724CF-170F-48C8-A7DB-5CCC2345805F}: NameServer = 85.255.112.86;85.255.112.189
O17 - HKLM\System\CS1\Services\Tcpip\..\{300724CF-170F-48C8-A7DB-5CCC2345805F}: NameServer = 85.255.112.86;85.255.112.189
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: DU Meter Service (DUMeterSvc) - Hagel Technologies Ltd - C:\Program Files\DU Meter\DUMeterSvc.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - C:\Windows\system32\hasplms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: TeamViewer 3 (TeamViewer) - TeamViewer GmbH - C:\Program Files\TeamViewer3\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software GmbH - C:\Windows\System32\TuneUpDefragService.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdhum.exe

--
End of file - 10385 bytes

I used combofix as i read in another DNS changer post that was recommended. Combofix found a few files, said it had to restart to remove them, just before the computer restarted i got a BSOD. Then windows wouldn't boot as the registry was either corrupted or not found. So i had to put my Vista DVD in and do a repair. Windows loaded up and the bloody trojan is still there :-(

Ok. So i did a bit more digging myself. I found that a file called kdhum.exe in the system32 folder was a very suspicious file. I managed to update antimalware and ran that again. It found 5 registry entries linked to the DNS changer trojan. I also found in the C:\ and D:\ there is a folder called & "$RECYCLE.BIN" with a recycle bin inside. This turned out to be linked to the DNS trojan. So i restarted in safe mode. Removed the kdhum.exe, then i ran antimalware and removed the registry entries. Then i deleted the 2 $RECYCLE.BIN folders and ran cc cleaner and then restarted the pc. Now my windows updates work. The kdhum.exe hasn't come back. The registry entries have gone and not come back but the $RECYCLE.BIN folders and file within are back again. AND i can hardly open any websites now. I can get google to work and it can provide me with a search list but if i click on any websites i get "page not found". Msn messenger no longer works and i can't update any definitions again as they can't connect to their servers to download them. It appears to be random when websites work and when they don't. Like this one is working now, but then if i try it in 5mins it may no longer be working. This is driving me crazy.

Any help you can give would me much appreciated. :)

[jholland1964]

Hello redrevis and welcome to daniweb. Sorry you are having so many problems. You should not be using Combofix unless you have been instructed to do so by a Malware Removal Expert. It is a powerful tool intended to be used under the guidance and supervision of an expert, not for private use. Using this tool incorrectly could adversely impact your system and prevent it from ever starting again. as you have found.

You need to uninstall combofix.
Do it this way;
Go to Start, Run
Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
When shown the disclaimer, Select "2"

Next you need to turn off some services which are running automatically at start up.
To do this do the following:
Click the Start button.
From the Start menu, choose Control Panel.
From the Control Panel home page, choose the System And Maintenance option.
On the System And Maintenance page, click Administrative Tools.
From the Administrative Tools page double-click on the Services option.
# When prompted by User Access Control to verify that opening the Services Control Panel applet is allowed, click the Continue button. If you are not prompted, you have either disabled User Access Control or are logged in with an account that does not have the ability to run with administrative privileges.
You should now be at the Services Control Panel applet.
You are going to have to scroll through this list and in alphabetical order you will see to find these services. One by one I want you to double click on each entry. First if it is running you will see a STOP button. Click the Stop button to Stop the service. When it is stopped then go to the Start Up Type section and click the small arrow next to where it says Automatic or Manual. If it says Automatic, change it to Manual. If it says Manual then change it to disabled for now. Click the OK button and move on to the next one.

PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
TeamViewer 3 (TeamViewer) - TeamViewer GmbH - C:\Program Files\TeamViewer3\TeamViewer_Service.exe
TuneUp Software GmbH - C:\Windows\System32\TuneUpDefragService.exe

This one right here is part of your culprit. Stop the Service if it is running and definitely change the start up type to DISABLED.
Windows Tribute Service - Unknown owner - C:\Windows\system32\kdhum.exe

Once you have done this with all of the above entries then click APPLY
And close out that services box. Reboot the computer.

Please download Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt

REBOOT the Computer.

Run HJT again and place check marks next to the following entries if they still remain:
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - (no file)
O9 - Extra button: (no name) - {DF96BA30-57F6-4700-8065-910EC3BE9E3B} - (no file)
O17 - HKLM\System\CCS\Services\Tcpip\..\{300724CF-170F-48C8-A7DB-5CCC2345805F}: NameServer = 85.255.112.86;85.255.112.189
O17 - HKLM\System\CS1\Services\Tcpip\..\{300724CF-170F-48C8-A7DB-5CCC2345805F}: NameServer = 85.255.112.86;85.255.112.189
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: TeamViewer 3 (TeamViewer) - TeamViewer GmbH - C:\Program Files\TeamViewer3\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software GmbH - C:\Windows\System32\TuneUpDefragService.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdhum.exe
Once you have placed the check marks then click the Fix Checked button.
Exit HJT.
Reboot the computer and run a new HJT log. Post back with that log and the MBA-M log.

[redrevis]

WOW, i am impressed with the speed in which you responded. Thank you very much.

TBH before i read your reply i had realised that by removed kdhum.exe and the registry entries that somehow i had made things worse. So i did a system restore back to the combofix system restore. So you can pretty much disregard the last paragraph of my first post. I then removed combofix as you said. Although i got no prompt it just automatically removed.
Sorry i should have mentioned at the start im using vista.

I did what you said by disabling the services. BUT the Windows tribute Service one was very strange. When i changed it to disabled, it automatically changed back to automatic. So i changed it to disabled again and it automatically changed back to automatic. So i changed it to disabled again and then i got this message:

"This specified service does not exist as an installed service"

"Windows was unable to query status for service Windows Tribute Service. The remote connection on local computer has been broken."

And guess what, yep it had changed back to automatic.

Anyway i plowed on. Did the malwarebytes scan. Here's the log:

Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 6.0.6001 Service Pack 1

2008-11-21 07:33:37
mbam-log-2008-11-21 (07-33-37).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 286264
Time elapsed: 1 hour(s), 29 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Windows Tribute Service (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\sexvid (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{300724cf-170f-48c8-a7db-5ccc2345805f}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.86;85.255.112.189 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{300724cf-170f-48c8-a7db-5ccc2345805f}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.86;85.255.112.189 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{300724cf-170f-48c8-a7db-5ccc2345805f}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.86;85.255.112.189 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Then i ran HJT and selected all the ones you said, except some were not there anymore. Rebooted and here's the new HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 07:53, on 2008-11-21
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: CGreenPrintPDF Object - {DF96BA30-57F6-4700-8065-910EC3BE9E3B} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKCU\..\Run: [nodenable] C:\Program Files\eset\nodenable.exe /s
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: GreenPrint - {554099FE-3856-4d93-86B5-0024AEF63BC7} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - (no file)
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: DU Meter Service (DUMeterSvc) - Hagel Technologies Ltd - C:\Program Files\DU Meter\DUMeterSvc.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - C:\Windows\system32\hasplms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: TeamViewer 3 (TeamViewer) - TeamViewer GmbH - C:\Program Files\TeamViewer3\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software GmbH - C:\Windows\System32\TuneUpDefragService.exe

--
End of file - 8331 bytes

Thank you for your help, fingers crossed we can kill this bloody trojan once and for all.

[jholland1964]

Looks to me like things are clean. MBA-M removed your Trojan, including your Windows Tribute Service and the TCIP entries.
Are things running well?
Judy

[redrevis]

No i still have the same symptoms as before. No software can update including malwarebytes. Same thing happening with webpages getting page cannot be displayed. Remember my last paragraph in my first post. The problems i was having then is exactly what im having now.

"AND i can hardly open any websites now. I can get google to work and it can provide me with a search list but if i click on any websites i get "page not found". Msn messenger no longer works and i can't update any definitions again as they can't connect to their servers to download them. It appears to be random when websites work and when they don't. Like this one is working now, but then if i try it in 5mins it may no longer be working. This is driving me crazy."

So by doing the removal it seems to have made things worse. The kdhum.exe is still in the system 32 folder as well. :'(

[jholland1964]

I have a question for you. I asked you to Remove from Automatic Start up the following services;
Spyware Doctor, TeamViewer 3, SupportSoft Sprocket Service, but they are still showing in the log did you remove them from auto start services?
Do you use a Router? If so you must reset that router too.
Try this too, shut down the computer, unplug the internet cord from the computer, reboot to safe mode go into C:\Windows\system32\kdhum.exe and delete that ONE file.
Run MBA-M again. Then shut down, plug the internet cord back into the computer, reboot to normal mode and run HJT again.
Post the logs here.

[redrevis]

Hello again

I followed and am still following what you tell me to do to the letter.

MBA-M log:

Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 6.0.6001 Service Pack 1

2008-11-21 21:11:34
mbam-log-2008-11-21 (21-11-34).txt

Scan type: Quick Scan
Objects scanned: 49779
Time elapsed: 2 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:16, on 2008-11-21
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: CGreenPrintPDF Object - {DF96BA30-57F6-4700-8065-910EC3BE9E3B} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKCU\..\Run: [nodenable] C:\Program Files\eset\nodenable.exe /s
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: GreenPrint - {554099FE-3856-4d93-86B5-0024AEF63BC7} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - (no file)
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: DU Meter Service (DUMeterSvc) - Hagel Technologies Ltd - C:\Program Files\DU Meter\DUMeterSvc.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HASP License Manager (hasplms) - Aladdin Knowledge Systems Ltd. - C:\Windows\system32\hasplms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: TeamViewer 3 (TeamViewer) - TeamViewer GmbH - C:\Program Files\TeamViewer3\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software GmbH - C:\Windows\System32\TuneUpDefragService.exe

--
End of file - 8164 bytes

[jholland1964]

Just noticed something...duh....don't know why I didn't see this before, did you purposely install TuneUpDefrag?

[redrevis]

Ok i have just found something out which is quite interesting.
In my house we have 3 computers. 2 pcs and 1 laptop. We use a wireless router which the laptop is connected to wirelessly and the 2 pcs connect via ethernet cables.
1 pc is used as a server to host an online game server. The other pc is my personal one which is used the most.
So i went on the laptop and could access all the internet fine, every webpage opened etc. No problems there. I went onto the server pc and that pc has the same symptoms as my personal one.

So to some up, when i had the trojan on my personal pc the only thing that didn't work was windows updates, which is obviously bad as i can not get any security update fixes. After removing the trojan windows updates now works but no programs can update themselves, i can't access webpages properly and my remote connection to the server pc no longer works. How the hell does this make sense. Surely there should be more problems with the trojan than without?? Im getting really confused now. I really really don't want to have to format this pc as ill have to buy another HD just to back everything up. I mean i have the most important things backed up but if i formatted there would be a lot of things i would 'like' to keep. :angry:

[redrevis]

I have 'Tuneup Utilities 2008' installed and just assumed it was connected with that in some way.

[jholland1964]

I have 'Tuneup Utilities 2008' installed and just assumed it was connected with that in some way.

That's fine just wanted to be certain.
Now I am somewhat confused here....Exactly WHICH computer is the infected computer we are working on at this moment? Have any of the others been infected? Don't tell me anything about the ones that are not. Is the infected one the one on the router or the one directly connected to the internet?

[redrevis]

Sorry for the confusion. Just trying to give u all the info.

The laptop is not infected. The sever pc is not infected. My personal one is infected. My personal pc and server pc are connected to the wireless router via ethernet cables.

I put "TuneUpDefragService.exe" into google and its malware sites galore that come up.

[jholland1964]

I put "TuneUpDefragService.exe" into google and its malware sites galore that come up

Yeah, I know that is why I asked.

Also, have to say here I am not familiar with using a router, wireless or otherwise but have found multiple listings while searching that this particular infection does some changes with DNS settings on the router.
Concerning being connected to a wireless router and this particular infection take a look at this;
http://voices.washingtonpost.com/securityfix/2008/06/malware_silently_alters_wirele_1.html

and this one; http://forums.spybot.info/showthread.php?t=35568&page=2
and also this one;
http://extremesecurity.blogspot.com/2008/06/use-default-password-get-hijacked.html

[redrevis]

So is it possible that me having Tuneup utilities 2008 is just a coincidence? Or would MBA-M have picked this up if it was actually malware?

Edit- Hmm maybe not. Just done some more searching and it looks legit with having tuneup utilities installed.

[jholland1964]

For now I will say it appears to be a legitimate program. You should STOP it from running automatically via services the same way I told you to stop the others. There is no reason for this program to run all the time anyway.

[redrevis]

I had a look at those websites and it is interesting how the trojan can actually get into the router and change DNS settings. I don't think this has happened on mine as i didn't see any changes BUT i did realise that i was using some DNS IP's that were recommended on my ISP forum. Just incase these have stopped working i changed them to openDNS.

The "TuneUpDefragService.exe" in services say's is actually not running. It is already stopped, which is strange. So i changed it to disabled for now. See if that helps. Going to do a restart and ill report back.

Edit - OMG i restarted and everything just started to update automatically, was like all my programs were coming alive. Looks like it was my router DNS settings that were the culprit after all. Im changing the username and password on my router right now. Thanks so much for your help. I'm pretty sure evrything is working properly now, but i'll report back if not :-)

[jholland1964]

Well I'll be. Like I said, know next to nothing about router usage but when you said you used the router on a couple of the computers I thought maybe that could be the problem, especially since everything else looked clean.
Judy

[jholland1964]

Have done some more checking and from what I have found, even though other computers connected to this router have not displayed any signs of this infection all I have found states that ALL should be put through the same clean up procedures, the MBA-M scan should be done on each also just to be sure the infection is not lurking on them to infect the others again. Afterwards you may have to reset the router again.

[redrevis]

OK will do. Thanks for all your help Judy:cool:

[jholland1964]

Let us know what or if you find anything ok? This will certainly help others as I have now seen this problem twice in this forum in the last week and also on another forum where I do some posting.
Judy

[redrevis]

The server pc was clean. So no more problems at all for me at last =D
thanks again

[jholland1964]

That's great. Glad all worked out well.
Judy