Help with my log, Internet weird problem

[mjamjamja]

Hello everyone!

I submit this post to see if you can help me to know if I have a virus or similar in my computer.

A few months ago I bought the 3Mb ADSL service (with Telefonica, Spain). At first it was a bit slow, specially emule. I did call my ADSL company. While waiting for their answer I did learn to open a few ports for my emule. Then emule went on fast fast fast. Great!
But the people from ADSL came into my house to check if everithing was ok. I tolde them yes. But they wanted to be sure. Therefore they brought me a new modem. When they left I could see emule was slow again. I wanted to open the ports, but the page to do it was diferent and I couln´dt do it. So I toke out this new modem and re-installed the old one. Internet was perfect again.

Until a few days ago. I started downloading some youtube videos with UltraGet yourtube as always do and at some point the program stoped working. It said failure at downloading or something similar. After this internet started to work badly. So I did call the company and follow the steps they gave me. At the end they told me my conecctions was ok, but something in my computer was causing this problem.

I have use several times vista options to restore the system, etc... The only thing I gained from this is that now explorer and emule works. But I can´t wach youtube videos or download them. I tried other youtube downloader program, but it doesn´t work. Why?

¿Can you see anything in my Hijackthis?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:12:09, on 01/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files\ASUS\ASUS Live Update\ALU.exe
C:\Program Files\ASUS Security Center\ASUS Security Protect Manager\Bin\AsGHost.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\ATK Hotkey\HControlUser.exe
C:\Program Files\ATKOSD2\ATKOSD2.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ASUS\ATK Media\DMedia.exe
C:\Program Files\P4P\P4P.exe
C:\Windows\AsScrPro.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Yedah\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\eMule\emule.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.es/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Aplicación auxiliar de vínculos de Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ASUS Security Protect Manager - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\ASUS Security Center\ASUS Security Protect Manager\Bin\ItIEAddIn.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [P2Go_Menu] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [HControlUser] "C:\Program Files\ATK Hotkey\HcontrolUser.exe"
O4 - HKLM\..\Run: [ATKOSD2] "C:\Program Files\ATKOSD2\ATKOSD2.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\ASUSSE~1\ASUSSE~1\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [ATKMEDIA] C:\Program Files\ASUS\ATK Media\DMEDIA.EXE
O4 - HKLM\..\Run: [PowerForPhone] "C:\Program Files\P4P\P4P.exe"
O4 - HKLM\..\Run: [ASUS Screen Saver Protector] C:\Windows\AsScrPro.exe
O4 - HKLM\..\Run: [ASUS Camera ScreenSaver] C:\Windows\AsScrProlog.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [Google Update] "C:\Users\Yedah\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\eMule\emule.exe -AutoStart
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'Servicio de red')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{E123D954-D35F-4556-9ECD-6CCB033B1BEF}: NameServer = 80.58.61.250,80.58.61.254
O20 - AppInit_DLLs: APSHook.dll
O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - Unknown owner - C:\Program Files\ATKGFNEX\GFNEXSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: spmgr - Unknown owner - C:\Program Files\ASUS\NB Probe\SPM\spmgr.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 7316 bytes

[theorice]

Hi! I experiment with my gateway and router too but I am very cautious when it comes to allowing other ports to open. I think what you have done is go beyond the usual practices or defaults set by your router that your computer's security had already been compromised.

Here are some of the software I use that might give your internet access the speed that you need without sacrificing your pc's security: atf cleaner, ccleaner, tuneup utilities, LSP fix, Vishal of askvg's windows tweaks, etc.

Good luck!

[gerbil]

"But the people from ADSL came into my house"
Right here, I am blown away....
Wow. Oh, wow.
And youtube doesn't work? Life is better n better.
Your log shows clean.
I see no Antivirus working. You once had Symantec, there are traces of it still - go to the symantec website and download the tool to completely remove your version of their AV software.
And then get another AV product, perhaps a firewall also.

[mjamjamja]

My laptop is brand new. Before this internet problem I used Norton Internet Security. But since Internet doesn´t work properly I can not download the necesary updates for this Antivirus.

Youtube is important to me as I live in the countryside during the week and have time to learn different things.

I tried to do online scans, but this doesn´t work neither.

I have no idea why Internet doesn´t work properly.

One day, trying this and that I was able to download the updates for the untivirus. Then was horrible, because it deceted several virus-trojans. When the problem seemed fixed and my computer was restarted, more viruses and tojans appear.

So I did a recovery using the Vista options. So it´s like I returnet to some days ago. Again no posibility from my Antivirus to connect.

This are a few things on my pc: infostealer.gampass, tojan horse.

I thought throught internet with experienced people I could do different steps to solve this problem, but maybe it´s too complicated.

Ideas?

Thanks!

[gerbil]

I do understand. Let's see if we can detect and remove your spywae/trojans.
==Please download*** Malwarebytes' Anti-Malware
from: http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
or: http://www.besttechie.net/tools/mbam-setup.exe
=Dclick that file, mbam-setup.exe, to install the application,
-ensure that it is set to update and start, else start it via the icon.
Select "Perform QUICK Scan", then click Scan; the application will guide you through the remaining steps.
ENSURE that EVERYTHING found has a CHECKMARK against it, then click Remove Selected.
If malware has been found [and removed] MBAM will automatically produce a log for you... do not click the Save Logfile button.
When it completes examine the log: if some files are listed as Delete on Reboot then restart your machine before continuing.
Post the Notepad log [it is also saved under Logs tab in MBAM].

***MBAM can still be installed and updated without a connection. Using a flashdrive on another system, download & save the installer file from http://www.majorgeeks.com/Malwarebyt...are_d5756.html, then dl the latest updates file: http://www.gt500.org/malwarebytes/database.jsp , both to a thumbdrive.
Run the installer, when it completes uncheck the Launch and Update boxes to finish. Next, dclick the mbam-rules.exe file, it will install into MBAM.
Start MBAM via the icon and ...