Please help!!!

[dazednconfuzed]

My MIL's pc is on the fritz. A program named ANTISPYWARE XP has locked her entire system down. I installed Advanced System Care & got this Hijack report. I have attached it for review. Any help with this would be appreciated. Thanks in advance!!! =)

[dazednconfuzed]

Thought I attached the report. Sorry for the confusion. Here it is:

Logfile of Advanced SystemCare 3 Security Analyzer
Scan saved at 8:06:12 PM, on 4/7/2010
Platform: Windows XP (WinNT 5.1)
MSIE: Internet Explorer v8.0 (8.0.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Local Settings\Application Data\ave.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Adobe PDF Reader Link Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_18) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
O16 - DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} (Java Plug-in 1.5.0_09) - http://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} (Java Plug-in 1.6.0_18) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_18) - http://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

[jholland1964]

By installing that Advanced SystemCare 3 you have compounded the problem it's own website is untrusted and it certainly is NOT going to remove ANTISPYWARE XP.
Another thing this HiJack report it uses is not the legitimate HiJackThis program from Trend Micro. Uninstall it ASAP.
There also is at least ONE P2P program on there, autostarting and running all the time. Please see this #1 step from our Read Me Sticky:

Please Uninstall or Disable any P2P (peer-to-peer) programs on the infected computer before posting in this forum. Rather than write a long piece on the dangers of P2P, I’m just going to say this:

P2P software circumvents common-sense security measures and opens a user’s computer to a world of hurt.
Our regular volunteers time is valuable and most are not willing to waste it on a machine that is almost certain to be reinfected in short order.
So, please remove or disable all P2P software for the duration of the cleaning process. Failure to do so may result in your thread being ignored.

There is one listing in that log for Symantec/Norton but it doesn't appear to be actively running on the computer. Has it been removed? If so then why hasn't it been replaced?

I would like you, after those removals, to download and run the Legitimate HiJackThis program. You can download it HERE
I would like to see two logs generated by this program, first a System Scan log and also I would like to see an Uninstall list.
To get the Uninstall list do the following:
Start HijackThis
Click on the Misc Tools button
Click on the Open Uninstall Manager button.
Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad into a reply along with that system scan log.