internet explorer cannot display the webpage

[helpamanda=]]

hi,

i was wondering if anyonme could help me with this problem i cant seem to fix.

iv got an asus laptop, and am connected to the internet through a rowder.

my connection to the rowder is strong, and my msn messenger is still working.

although when trying to browse the internet, the following error message comes up:

internet explorer cannot display webpage.

i have tryed everything within my knowledge to fix this problem, but cant, so i resolved to this website.

i would be so so happy to hear advice from anyone.

thanks

[hughv]

"Rowder" = "Router"
Are you saying that you can't open any web page at all?
We need to know your ip configuration:
Start/Run
Enter cmd
At the command prompt, enter ipconfig /all
Right-click, select all
Enter copies to the clipboard
Paste the result to the message window.

[helpamanda=]]

thats right, i cant open any webpage at all. so frustrating!

heres my ip configuration:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\amanda>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : AMANDA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-18-F3-A8-40-64

Ethernet adapter Wireless Network Connection 4:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-18-DE-20-75-69
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::218:deff:fe20:7569%5
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
10.0.0.138
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Sunday, 20 January 2008 7:58:54 PM
Lease Expires . . . . . . . . . . : Tuesday, 19 January 2038 2:14:07 PM

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth Personal Area Network
Physical Address. . . . . . . . . : 00-18-F3-AE-B9-2A

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-02-03
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.2.3%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\amanda>

hopefully someone knows what this means ! =]

"Rowder" = "Router"
Are you saying that you can't open any web page at all?
We need to know your ip configuration:
Start/Run
Enter cmd
At the command prompt, enter ipconfig /all
Right-click, select all
Enter copies to the clipboard
Paste the result to the message window.

[hughv]

First, try a wired connection. This will verify your router is working properly. You have a valid IP address (192.168.2.3) so we know you're connected to the router.
Can you connect to the internet using a wired connection? (This may require you to recycle the modem-just remove the power plug for 10-15 seconds).
Are you getting any errors? Is encryption enabled? You should disable encryption until you have a good wireless connection.
You have IPV6 enabled, and this can cause problems.
From: http://www.hanselman.com/blog/UninstallingIPv6SupportOnWindowXP.aspx
Q. How do I uninstall the IPv6 Protocol for Windows XP?

A.

To remove the IPv6 Protocol for Windows XP:

1. Log on to the Windows XP computer with a user account that has local administrator privileges.
2. Open a command prompt. From the Windows XP desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt.
3. At the command prompt, type:

ipv6 uninstall
Let us know what happens.

[helpamanda=]]

i uninstalled the IPv6 protocol, nothing has changed.
please help
i am about to smash this laptop =]

First, try a wired connection. This will verify your router is working properly. You have a valid IP address (192.168.2.3) so we know you're connected to the router.
Can you connect to the internet using a wired connection? (This may require you to recycle the modem-just remove the power plug for 10-15 seconds).
Are you getting any errors? Is encryption enabled? You should disable encryption until you have a good wireless connection.
You have IPV6 enabled, and this can cause problems.
From: http://www.hanselman.com/blog/UninstallingIPv6SupportOnWindowXP.aspx
Q. How do I uninstall the IPv6 Protocol for Windows XP?

A.

To remove the IPv6 Protocol for Windows XP:

1. Log on to the Windows XP computer with a user account that has local administrator privileges.
2. Open a command prompt. From the Windows XP desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt.
3. At the command prompt, type:

ipv6 uninstall
Let us know what happens.

[hughv]

Patience, patience. This is the wonderful world of windows, designed to try your soul in the cauldrons of Hell. You'll emerge as a better person.
Try the wired connection. We need to know if your router is connecting to the internet.
Post ipconfig /all again.
Post the exact model number of your router.
Post the exact model of your computer.
Don't forget to power-cycle the modem.

[helpamanda=]]

ok i shall try to be patient

i know my rowder is connecting to the internet as my sister has a laptop connected to the same rowder, and is working perfectly. its just my laptop that has to be difficult.

model number of rowder: F5D7230-4

model of laptop: Asus F3F series

ip configuration:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\amanda>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : AMANDA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-18-F3-A8-40-64

Ethernet adapter Wireless Network Connection 4:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-18-DE-20-75-69
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
10.0.0.138
Lease Obtained. . . . . . . . . . : Thursday, 24 January 2008 10:13:11 A
M
Lease Expires . . . . . . . . . . : Tuesday, 19 January 2038 2:14:07 PM

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth Personal Area Network
Physical Address. . . . . . . . . : 00-18-F3-AE-B9-2A

C:\Documents and Settings\amanda>

thankyou so much for sticking by me and helping !

[hughv]

Do you have a firewall enabled? If so, turn it off for now.
Check at the Belkin site for a firmware update.
The ASUS site is down at the moment, so I'll have to check them later. If you get a chance, check for a driver update for your wireless card.
Your IP configuration seems to be correct.
You might want to uninstall the wireless card in Control Panel/System and reboot. This sometimes helps.
And please: There is no such device as a "Rowder". It's a "router."
I'll check back with you later.

[hughv]

A few hours later-
It occurred to me that you may not have set up this wireless connection.
You can use the Wizard in Network settings, or just right-click the wireless icon in the system tray/View Available.
Select your connection and click "Connect".

[helpamanda=]]

believe me, thats the first place i looked, and the strange thing about this is, it is connected, it says there is a strong connection, but the internet browser for some reason does not work.

[hughv]

You're connected to the router, but not the internet.
To check this:
Start/Run/cmd
ping www.yahoo.com
If you get a reply, you're connected. If not (Times Out) no connection.
There's not much left but power cycling the modem and router and checking for a firmware update for the router.
You could try Firefox, just in case there's something weird about IE.

[uniquestar]

it could be a problem with the DNS,

If you get "Timed Out" when trying the above as suggested by hughv, then try the below:

Start-->Run-->cmd
ping 66.249.93.147

[helpamanda=]]

i got a reply,

so i dont understand why its not working!

[helpamanda=]]

well, i installed Mozilla Firefox onto my laptop, and i am proud to say the internet is now working =]=]=]=]=]

it was internet explorer all along, and i just deleted it, never using it again babbyyy.

thankyou so much for your help.

[hughv]

You can't really delete IE, as it's part of the operating system. When you have time to experiment, open IE/Tools/Connections and make sure the entries are correct.
While you're there, click ion the "Advanced" tab and reset to defaults..
Some web sites won't work properly in FF, so be sure to get the " IE View" plug in.:
http://ieview.mozdev.org/
Glad to hear all is well.

[Ovide]

Hi,

I had the same. Problems were caused by Norton internet security. If you happen to use that, remove it.
Regards,
Ovide