I have a customer who's dell dimension computer's hardrive failed. Obvious constant clicking. I replaced the hardrive and reinstalled the OS Windows XP Pro. Customer had the computer back only a week with the same issue a second time.
I then rebuilt another newer Dell Dimension for the customer and put another new hardrive in the computer. I ran the computer at my shop for over a week to make sure things looked ok. I gave the computer back to the customer who has been using it on and off for over a week and then called and said the computer came up with the keyboard not found error.
I went to the customers house and booted the computer. Keyboard was found but the computer would not finish booting.
When I went into the bios, no hardrive was found. I opened the computer and sure enough the hardrive was clicking like it was dead again. Double checked all connections, tried to boot again and nothing. Dead drive again.
My question is this. Could all of this be happening because of a power issue at the customers site?
Recommended Answers
Jump to PostHi,
I would suggest contacting the hard drive manufacturer and asking them what could cause this problem. I had a different problem once with two faulty hard drives (first one, returned it then another). shortly after putting them in the PC they just cooked and smoke went everywhere. Both ran …
Jump to PostPossibly. If they arent shut down properly (power failure) the write head can crash. My main idea would be heat?
Jump to PostHi,
It makes no difference where they cam from or if they are from 3 different manufacturers, contact one manufacturer and ask them what could cause their ###$#$# model number hard drive to just start clicking. Could it be because of excessive power from the users PC, a problem with …
Jump to PostThree, major causes of hard drive failure;
1. Heat
2. Vibration
3. Plugging directly in to an outletThese are the things I'd be looking at, at the customers house, as you said you had it running for a week w/no problems.
Jump to PostHello,
I would be more inclined to believe this is a power issue. Does the customer have a good power protector such as an APC SurgeArrest http://www.apc.com/products/family/index.cfm?id=176 or compatible 3400 joules or more …
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