Hiya everyone,
Right a few months ago i called in a company to sort out my pc as it wouldnt boot up, the guy said it was down to my motherboard (even though it was just over a year old!), so he changed it.
Recently the pc has been shutting down unexpectedly and a blue screen appeared.
i went into problems and solutions and this is what it says.............
1)
Consider BIOS upgrade
Microsoft is unable to determine the exact cause of this error. However, this problem was most likely caused by an error in your computer’s random access memory (RAM). RAM is the main internal storage area the computer uses to run programs and store data.
During the crash analysis, we noticed the basic input/output system (BIOS) version on this computer does not match the specifications for the central processing unit (CPU), also known as a processor, that is installed on your computer. This can occur when a newer processor is installed on an older system board or older BIOS. Using a BIOS that does not support the installed processor can result in Windows system crashes. Contact your computer manufacturer or motherboard manufacturer for an updated version of BIOS for your computer's processor.
How do I find my computer manufacturer?
Click the Start button , type msinfo32 in the Search box, and then press ENTER. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.
Click to go online to see contact information for most computer manufacturers
Notes
Upgrading the BIOS version may require moderate to advanced troubleshooting skills. If you are uncomfortable with performing these steps, you might want to consider consulting with paid technical support.
If your computer contains an Intel desktop board, click the following link to go online for more information:
Intel desktop board BIOS update instructions
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2)
Address a problem with your computer
You received this message because hardware or software on your computer caused Windows to shut down unexpectedly and restart. This is a serious problem, commonly referred to as a stop error or blue screen.
If you have received this error more than once, we recommend that you do the following:
Back up your files to avoid data loss in case of a complete hardware failure.
Contact the original manufacturer of your computer to determine the specific component which is failing.
How do I find my computer manufacturer?
Click the Start button , type msinfo32 in the Search box, and then press ENTER. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.
Click to go online to see contact information for most computer manufacturers
Additional technical information
Although we know the problem is caused by a hardware component, the error report does not contain enough information to tell us the specific component. It is likely that the problem is being caused by one of the following computer components:
Random access memory (RAM)
System board
Central Processing Unit (CPU)
Power supply
Do you think i can sort this myself? i got back in touch with the company who have said they will not sort the problem and to be honest i do not have the money to take the pc to another company.
oh also, i am having to boot up in safe mode with networking.
If you need to ask anything then please do not hesitate to ask....i dont bite!!
Any help would be gratefully received.
Thanks
Alison