MY husband bought a used laptop from a friend of a friend. Upon turning on the unit, we found that it did not have a genuine version of Windows7. He has been using the internet and being a very new user, he seems to have downloaded major problems with his connectivity, his facebook, his IE, and just about anything else one would use to run an Internet program. I, myself solely using our desktop, am a bit more cautious, therefore mine still works. He is a man of little patience, so I have taken on the task of trying to restore his HP to original factory condition. I would think there would be some old files I could call up, and activate the Windows version that should be on here. Right now I am in HP recovery manager on BIOS, and am somewhat intimidated. Could someone PLEASE help me get my husbands beloved Facebook back, and save my relationship. : ) THANK YOU
yolanda.johnson.7906
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Jump to PostIf the person who installed Windows 7 completely "wiped" the drive before doing so, this measure might not work. You may need to obtain some HP Restore Discs.
If all is well, then these steps will work:
Turn off the computer if it is not already off.
Disconnect and remove …
Jump to PostYou have a few options at this point...
1) If the hard drive no longer has the recovery partition, contact HP for further assistance. They may be able to ship you the media.
2) Purchase a legitimate copy of Windows (or other operating system), wipe the drive and install the …
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