Hi and welcome to the Daniweb forums :).
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Download Malwarebytes' Anti-Malware ( http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html ) to your desktop.
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Make sure that you restart the computer.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
Post new HJT log.
crunchie
Most Valuable Poster
20,095 posts since Feb 2004
Reputation Points: 1,142
Solved Threads: 985
jbennet
Moderator
18,523 posts since Apr 2005
Reputation Points: 1,826
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Download HijackThis Executable from here. Save it to your desktop.
Start HJT & press the "Do a system scan and save a log file" button. When the scan is finished a window will pop up giving you the option of where to save it. Save it to desktop where it is easy to access. Open the log file and then go to the format Tab and make sure that wordwrap is unchecked. Copy the entire contents of the file & paste it into the body of your post. DO NOT FIX ANYTHING YET. Most of what is there is necessary for the running of your system.
crunchie
Most Valuable Poster
20,095 posts since Feb 2004
Reputation Points: 1,142
Solved Threads: 985
- Go to Start > Control Panel double-click on the Software icon > add/remove programs.
- Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )
Select it and click Remove.
- Then Download and install the newest version from here:
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Can you please do the following.
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Go to Add/Remove programs and uninstall the following, if present:
Viewpoint Manager,Viewpoint Media Player,Viewpoint Toolbar
The above could appear anywhere within the entry. Be careful not to remove any personal or system software.
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Scan with HijackThis and then place a check next to all the following, if present:
O20 - AppInit_DLLs: karna.dat
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".
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Locate and delete the following item(s), if present. Make sure you are able to view system and hidden files/ folders:
folders...
C:\Program Files\Viewpoint
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Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in Safe Mode by doing the following: Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
Instead of Windows loading as normal, a menu should appear.
Select the first option to run Windows in Safe Mode hit enter.
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Reboot.
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After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.
crunchie
Most Valuable Poster
20,095 posts since Feb 2004
Reputation Points: 1,142
Solved Threads: 985
