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help super duper virus desprate help needed!

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supercomputer
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There's a .mkv movie that woked fine on my computer and played, but when I put it on my desktop it crashed windows explorer constantly. Even when I restared it straight away says windows explorer has crashed. How do i fix it?

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coroneshotel2
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Start System Restore from a command prompt

You can start System Restore from a command prompt window if you can't start your computer in any mode other than safe mode with command prompt.

Start your computer in safe mode with command prompt. For more information, see Start your computer in safe mode.

At the command prompt, type rstrui.exe, and then press ENTER. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Note

If you use System Restore when the computer is in safe mode, you can't undo the restore operation. However, you can run System Restore again and choose a different restore point if one exists.

be carefull when doing this ask a techy friend for help to do this
http://www.computerhope.com/issues/chsafe.htm this is a web site for how to access it for all versions of windows good luck

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coroneshotel2
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http://windows7forums.com/windows-7-support/69140-cannot-click-certain-mkv-file.html and also try this windows forum for help they have helped me out a lot ps download when other is fixed cccp codec pack sometimes a missing codec can creat problems again good luck

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coroneshotel2
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And use your anti virus ie do a scan of your pc i use malwarebytes http://www.malwarebytes.org/ and spybot search and destroy http://www.safer-networking.org/mirrors/ these are the links for spybot SD-

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