help desk software

iam considering purchase help desk script for our company and gogoled around and found acehelpdesk.com . can anyone tell me if they had experience with this software and if they did , plz let me know if its worth $99 .
i look forward to your responses

motheva

Newbie Poster

2 posts since Feb 2008

Reputation Points: 10

Solved Threads: 0

4 Years Ago

0

I may be breaking the rules here, as I have no experience with acehelpdesk.com but it does not look like a complete software, still in growing stages, IMHO.

I would recommend www.perldesk.com or www.kayako.com - they are both solid and stable and have been around the block a while.

--Tone

Shackbase

Junior Poster in Training

79 posts since Feb 2005

Reputation Points: 12

Solved Threads: 1

4 Years Ago

0

I recommend footprints, by far the most advanced helpdek system ever produced, google it and love it ;)

marcuskona

Newbie Poster

5 posts since Aug 2007

Reputation Points: 10

Solved Threads: 1

3 Years Ago

0

I would recommend you to use kayako support suite. I have been using it for supporting some my websites and is very satisfied. You can use this system to support cusomers via live chats and tickets.

3DProf4online

Light Poster

41 posts since Jan 2007

Reputation Points: 10

Solved Threads: 1

3 Years Ago

0

I've installed, customised and used Kayako and to me it has been a nightmare, it has great features and is very powerful but my god is the usability awful.

I basically had to set up accounts for different users that would use different templates, setting up the users and their templates is a nightmare, you have users, usergroups, usergroup templates.. my god my head exploded.

Their use of CSS leaves a lot to be desired, very old school - .smalltext turned out to be .quite_big_text_after_all and was used badly ie. it was used in locations that medium text was needed and where small text was needed, so when I changed it the results were horrible. I ended up stripping it down to the very basics and pretty much starting again.

But as I said earlier it has good features, if you don't plan on customising it too much and if you don't need different templates it would be grand. Their support is quite good and their forums are great for finding answers.

cormee

Newbie Poster

21 posts since Mar 2007

Reputation Points: 10

Solved Threads: 3

1 Year Ago

Show Comments

-1

If you are looking for a helpdesk solution for your Joomla based site; check out www.imaqma.com .

Kind Regards,
Tony

Shackbase

Junior Poster in Training