well i have had this problem for a few weeks and i cant get any thing to work. i have nod32 installed and its finding nothing, spybot sd also is getting no results.
thnx in advance.

Logfile of HijackThis v1.99.1
Scan saved at 12:41:22 PM, on 5/29/2006
Platform: Windows 2003 SP1 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP1 (6.00.3790.1830)

Running processes:
G:\Program Files (x86)\Eset\nod32krn.exe
G:\Program Files (x86)\Eset\nod32kui.exe
G:\Program Files (x86)\Gaim\gaim.exe
E:\backups\stuff\Tools\IRCDs\Unreal\Unreal_Modded_By_Matt_hub\msxml32.exe
G:\Program Files (x86)\iPod\bin\iPodService.exe
G:\Program Files\mIRC\mirc.exe
G:\Program Files (x86)\iTunes\iTunes.exe
G:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe
G:\Program Files (x86)\Mozilla Firefox\firefox.exe
G:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis-1.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
F2 - REG:system.ini: UserInit=userinit
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [NetStat Live] "G:\Program Files (x86)\AnalogX\NetStat Live\nsl.exe"
O4 - HKLM\..\Run: [nod32kui] "G:\Program Files (x86)\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [NeroFilterCheck] "G:\Program Files (x86)\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKCU\..\Run: [PeerGuardian] G:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "G:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Startup: Adobe Gamma.lnk.disabled
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files (x86)\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files (x86)\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - G:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - G:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144808484328
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144808471625
O16 - DPF: {74CD40EA-EF77-4BAD-808A-B5982DA73F20} (YazzleActiveX Control) - http://yax-download.yazzle.net/YazzleActiveX.cab?refid=1162
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - G:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Adobe LM Service - Adobe Systems - G:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - G:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - G:\WINDOWS\system32\services.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - G:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - G:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - G:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: iPodService - Apple Computer, Inc. - G:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - G:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - G:\Program Files (x86)\Eset\nod32krn.exe
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PDK Debug Listener (pdkdebug) - ActiveState - G:\Program Files (x86)\ActiveState Perl Dev Kit 6.0 Productivity\bin\pdkdebug.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - G:\WINDOWS\system32\services.exe (file missing)
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - G:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - G:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Task Manager Help (TskHlp) - Unknown owner - G:\WINDOWS\taskmgr.exe (file missing)
O23 - Service: Virtual Disk Service (vds) - Unknown owner - G:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - G:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - G:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)

Hi. Welcome to Daniweb forums :).

You are running hijackthis from a temporary folder. You need to create a new folder in a permanent directory of your choice, (a folder on the desktop is fine) name the new folder hijackthis and move or unzip hijackthis.exe into that folder.
Once you have done that, rescan with hijackthis and post the new log.

Logfile of HijackThis v1.99.1
Scan saved at 3:40:56 PM, on 5/30/2006
Platform: Windows 2003 SP1 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP1 (6.00.3790.1830)

Running processes:
G:\Program Files (x86)\Eset\nod32krn.exe
G:\Program Files (x86)\Eset\nod32kui.exe
G:\Program Files (x86)\Gaim\gaim.exe
G:\Program Files (x86)\iPod\bin\iPodService.exe
G:\Program Files\mIRC\mirc.exe
G:\Program Files (x86)\Mozilla Firefox\firefox.exe
G:\Program Files (x86)\iTunes\iTunes.exe
G:\hijackthis\HijackThis.exe

F2 - REG:system.ini: UserInit=userinit
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [NetStat Live] "G:\Program Files (x86)\AnalogX\NetStat Live\nsl.exe"
O4 - HKLM\..\Run: [nod32kui] "G:\Program Files (x86)\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [NeroFilterCheck] "G:\Program Files (x86)\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [IM] "G:\Program Files (x86)\IM\IMLauncher.exe" /boot:1
O4 - HKCU\..\Run: [PeerGuardian] G:\Program Files\PeerGuardian2\pg2.exe
O4 - Startup: Adobe Gamma.lnk.disabled
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files (x86)\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files (x86)\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - G:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - G:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144808484328
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144808471625
O16 - DPF: {74CD40EA-EF77-4BAD-808A-B5982DA73F20} (YazzleActiveX Control) - http://yax-download.yazzle.net/YazzleActiveX.cab?refid=1162
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - G:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Adobe LM Service - Adobe Systems - G:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - G:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - G:\WINDOWS\system32\services.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - G:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - G:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - G:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: iPodService - Apple Computer, Inc. - G:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - G:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - G:\Program Files (x86)\Eset\nod32krn.exe
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PDK Debug Listener (pdkdebug) - ActiveState - G:\Program Files (x86)\ActiveState Perl Dev Kit 6.0 Productivity\bin\pdkdebug.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - G:\WINDOWS\system32\services.exe (file missing)
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - G:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - G:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Task Manager Help (TskHlp) - Unknown owner - G:\WINDOWS\taskmgr.exe (file missing)
O23 - Service: Virtual Disk Service (vds) - Unknown owner - G:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - G:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - G:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)

Can you please do the following.

===============

Scan with HiJackThis, then check(tick) the following, if present:


O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files (x86)\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - G:\Program Files (x86)\PartyGaming\PartyPoker\RunApp.exe

O16 - DPF: {74CD40EA-EF77-4BAD-808A-B5982DA73F20} (YazzleActiveX Control) - http://yax-download.yazzle.net/Yazzl...cab?refid=1162


Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".

===============

Reboot.

===============

To help protect your system from hostile ActiveX content, or special 'downloadable' files:

Download, install and keep updated, SpywareBlaster. If you've installed it for the first time:

1) Check for any available updates; if present, they'll be automatically downloaded and installed.
2) Next, "Enable all protection".
3) Exit the program.

-

Note: Remember to regularly check for updates.

===============

After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.

well i followed what you said to the T and aim.com aol.com wont connect niether will aol instant messenger. thnx for the attempt though, i appriciate it.

new log.

Logfile of HijackThis v1.99.1
Scan saved at 3:59:48 PM, on 5/31/2006
Platform: Windows 2003 SP1 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP1 (6.00.3790.1830)

Running processes:
G:\Program Files (x86)\Eset\nod32krn.exe
G:\Program Files (x86)\ActiveState Perl Dev Kit 6.0 Productivity\bin\pdkdebug.exe
G:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
G:\Program Files (x86)\Adobe\Acrobat 7.0\Reader\reader_sl.exe
G:\Program Files (x86)\AnalogX\NetStat Live\nsl.exe
G:\Program Files (x86)\Eset\nod32kui.exe
G:\Program Files (x86)\Gaim\gaim.exe
G:\Documents and Settings\Administrator\Desktop\Tcpview.exe
G:\Program Files (x86)\Mozilla Firefox\firefox.exe
G:\Program Files\mIRC\mirc.exe
G:\hijackthis\HijackThis.exe

F2 - REG:system.ini: UserInit=userinit
O4 - HKLM\..\Run: [NetStat Live] "G:\Program Files (x86)\AnalogX\NetStat Live\nsl.exe"
O4 - HKLM\..\Run: [nod32kui] "G:\Program Files (x86)\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [NeroFilterCheck] "G:\Program Files (x86)\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKCU\..\Run: [PeerGuardian] G:\Program Files\PeerGuardian2\pg2.exe
O4 - Startup: Adobe Gamma.lnk.disabled
O4 - Global Startup: Adobe Reader Speed Launch.lnk = G:\Program Files (x86)\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - G:\Program Files (x86)\Java\jre1.5.0_06\bin\ssv.dll (file missing)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1144808484328
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144808471625
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Unknown owner - G:\WINDOWS\System32\dmadmin.exe (file missing)
O23 - Service: Event Log (Eventlog) - Unknown owner - G:\WINDOWS\system32\services.exe (file missing)
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - G:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - G:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Unknown owner - G:\WINDOWS\system32\imapi.exe (file missing)
O23 - Service: iPodService - Apple Computer, Inc. - G:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - G:\WINDOWS\system32\msdtc.exe (file missing)
O23 - Service: Net Logon (Netlogon) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - G:\Program Files (x86)\Eset\nod32krn.exe
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PDK Debug Listener (pdkdebug) - ActiveState - G:\Program Files (x86)\ActiveState Perl Dev Kit 6.0 Productivity\bin\pdkdebug.exe
O23 - Service: Plug and Play (PlugPlay) - Unknown owner - G:\WINDOWS\system32\services.exe (file missing)
O23 - Service: IPSEC Services (PolicyAgent) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Unknown owner - G:\WINDOWS\system32\sessmgr.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Security Accounts Manager (SamSs) - Unknown owner - G:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - G:\Program Files (x86)\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Task Manager Help (TskHlp) - Unknown owner - G:\WINDOWS\taskmgr.exe (file missing)
O23 - Service: Virtual Disk Service (vds) - Unknown owner - G:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - G:\WINDOWS\System32\vssvc.exe (file missing)
O23 - Service: WMI Performance Adapter (WmiApSrv) - Unknown owner - G:\WINDOWS\system32\wbem\wmiapsrv.exe (file missing)

Well, sorry for the deleayed responce but, i ran that restarted came back and still no aim. but when i woke up the next morning aim was connected some how, when i returned from work i had the error again // aim wont ping.

I am at a loss as to what the problem might be now :(. Perhaps one of our other members can offer suggestions? Does 2003 have a system restore function? If it does, you may want to try going back to before the problem started.

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