I was asked by my father to have a look at his computer for him. The computer keeps crashing on boot up and needs re-starting 9 or 10 times before it will stay on. At first I thought it might be a resources problem but he has plenty of disc space left and his RAM seems to be working properly. Then I thought of his video card. He has a ATI Radeon X1300 card installed. At first, this seemed to be the right idea because, on boot up, he gets a message saying 'there was a problem reading some script and ATI will be shut down'. However, in the Device Manager, it says that the device is working properly and there are no conflicts. Then I went to the website at Sapphiretech, thinking of downloading and updating the drivers. However, he is running Windows2K and there are no drivers for the X1300 for Windows2K, just XP and Vista. So I then thought it was a compatability issue with his OS. Yet when I asked him, he told me he'd had the X1300 in for about 9 months and it's been working fine, the problem hasn't really been a problem until recently. I also tried taking the X1300 out and replacing it with a Vanta video card but this didn't solve the problem either, then I tried it with just the motherboard's onboard graphics and this also didn't solve the problem.
So now I'm stumped. Although my instincts still say it's to do with graphics, I'm not so sure anymore. It's as though the machine needs to 'warm up' before it will work. Does anyone have any ideas?
Thanks in advance for any help offered.
Recommended Answers
Jump to PostCould be a power supply problem. What's the voltage of his PSU? Although it could suggest possibly a virus attack of some sort. Seeing as it hasn't happened until recently. What Anti-Virus/Anti-Spyware program is running on this machine. Make sure it is updated and run a scan. Also can you …
Jump to Postwhen does the restart occur? after or before logon?
Jump to PostBoot into safemode:
restart the computer,
just after post but before booting win2k starts press f8,
the windows 2000 advanced options menu appear,
choose safemode and press enter.If the re starting stops, you'll know it is not the power supply, but maybe a service that starts when booting …
All 10 Replies
We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.