my internet exploer crashes and my hp support assisstance tune up say trying to delete pemenent file that may harm your computer i dont know what to do
johannamc
0
Newbie Poster
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Jump to PostTry this instead. If you can get IE to open and stay open, before you try visiting any web sites, go to the Tools, options, Advanced tab. There is a button there to reset IE back to its defaults. This usually fixes all types of quirky issues.
If that doesnt …
Jump to PostFor videos, if they are flash, you'll need to go to Adobe's site and install the flash player.
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JorgeM
958
Problem Solver
Team Colleague
Featured Poster
Try this instead. If you can get IE to open and stay open, before you try visiting any web sites, go to the Tools, options, Advanced tab. There is a button there to reset IE back to its defaults. This usually fixes all types of quirky issues.
If that doesnt work, you could upgrade to version 8 if you arent running Windows 7. If you are on 7, ugrade to version 9.
If that isnt an option, try installing Chrome or Firefox.
Last option, is to try to fix it using a Windows repair. If you are at this point, I would just wipe the drive and perform a new installation. however, before I get to this point, I would just use a different browser. I typically like Chrome. Its fast and easy to use.
johannamc
0
Newbie Poster
i tried this is not working for me
johannamc
0
Newbie Poster
oh and i have installed firefox but i cant get all videos to run
JorgeM
958
Problem Solver
Team Colleague
Featured Poster
For videos, if they are flash, you'll need to go to Adobe's site and install the flash player.
kitschkath
0
Newbie Poster
Would you like to try and do system restore?
johannamc
0
Newbie Poster
no thank u microsoft malicious software removal tool took care of it for me. but thank u
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