Apparently you have accidentally created another user account, and your software belongs to your old account.
Log out of the new account and use the original account.
MidiMagic
Nearly a Senior Poster
3,319 posts since Jan 2007
Reputation Points: 730
Solved Threads: 182
try alt tabbing
the dialog box it refers to is the "enter your initials" box, which likes to hind behind the main window
jbennet
Moderator
18,523 posts since Apr 2005
Reputation Points: 1,826
Solved Threads: 600