I can not connect to any antivrus websites. I am trying to download Microsoft Security Essentials and I keep getting an error message that says My computer cannot connect to the microsoft server. I also tried going to the AVG site and received the same error message. I do not know a lot about computers so please be very specific with your advice. Thank you in advance! Oh, and I am using a windows XP operating system and Firefox browser. I dont have access to any other computer at this time, so I am using the infected computer to access this site.
I dont know how to attach the other file that is supposed to be a ZIP file. How do I make it a ZIP file? I've saved it to my computer for now, so I can post that as soon as someone can tell me how to do it. Thanks... Also, I could not connect to the microsoft site to do the other scan.
correction.. the pc cleaner did run the scan, but i could not delete anything without paying and I dont feel comfortable putting my credit card info online right now with all this stuff going on with my machine. I can copy and paste the results of that scan if you would like
for the sites I am not able to go to I get redirected to a yahoo search page with title Yahoo! 404- page not found... this is the same thing that happened when i tried going to the microsoft sites. I am going to try running the second gmer scan again now.. took quite a while last night before it froze up. I will post the result later today if I can get it to complete.
Tried connecting to Malwarebytes and Microsoft windows malicious software removal tool again, and I am still getting the yahoo error message that the sites can not be found. If there is anything else I can do please let me know. I appreciate your willingness to help out!
If there is anything else I can do please let me know. I appreciate your willingness to help out!
You are doing fine so far - the malware is making life a bit difficult. The main thing I wanted to see was the GMER log and it shows me what I need to see.
--- In all honesty, since you have a rootkit onboard and are running XP with SP2, you may be best served backing up your important data and then wiping the hard drive and reinstalling Windows and then updating it to SP3.
If you'd prefer to try to clean this machine, we can try - but I still recommend backing up any important data beforehand - pictures, music, documents etc...
thank you so much for trying to help me! I really appreciate it!! A friend told me to try accessing the mbam sites in safe mode with networking and it worked! I was able to download and do the scan. I am still trying to download the microsoft windows malicious software removal tool. I will post the mbam results below and if I can get the other tool to work, i will let you know. Thank you again for helping me! Also, if I do have to redo everything on here and update to sp3 is there step by step instructions I can print before hand? I have no idea how to do it, as you can probably tell, this computer stuff isnt really my thing :-)
Wow - this machine has collected a ton of malware. Not as much as the MBAM log might indicate because a lot of those changes were made by one baddie. But, still, there were a lot of baddies - many should have been cleaned via regular preventive maintenance....
--- Anyhoo, don't do anything else except run combofix as I mentioned in my last post. We need to see if it will remove the worst offender. So, run combofix as the linky directs and post the resulting log for me.
I don't think it'll come to a reinstall of OS unless you choose to go that way. But, once the machine has been cleaned as best we can do, it'll need to be updated to SP3. But, you need to WAIT until the machine is clean before doing that.
I havent had a chance to back up any of my pictures yet. Hoping to have this done tomorrow. do you know if I send all the photo files in a zip folder to my e-mail will I be able to recover those pictures once my computer is running correctly again? I just dont want to run the combofix and risk losing all my documents.