For some reason I cannot open Internet explorer and connect to the internet on my cable connection. But if I open MSN messenger or any other internet related program it connects fine. I run Windows XP, Adaware, Spyware Doctor, Panda antivirus/antispyware, and I ran trendmicro. I don't understand this, please help! Thanks in advance!! Below is Hijackthis! log! ------------------------------------------------------------------------------
Posting in an effort to help others with the same problem (i.e. Internet Explorer not connecting to the Internet but Firefox connecting OK).
The problem occurred some time ago - I was still on Dial-Up - one evening IE-6, OE, Firefox and update procedures for software worked. The next morning Firefox and Outlook Express would connect BUT IE-6 and most software updates would not. At this time I was running SpyBot and Kaspersky AntiVirus. Since then I have moved to BT Broadband but still IE-6 and software updates would NOT connect (Firefox & OE were fine).
Have recently downloaded AVG AntiSpy, SuperAntiSpyware, Ad-Aware; have manually updated all of these and updated SpyBot. Have also deleted Kaspersky AntiVirus (outdated) and installed AVG AntiVirus - sadly, this resulted in no change to what was happening. I obviously performed full scans with every one of the products - all to no avail.
This morning, I came across one post where the writer had 'fixed' the problem by deleting his Norton Anti-Virus. After thinking for a bit I remembered that when Kaspersky was installed it had also installed Kaspersky Anti-Hacker -a monitor for attacks via the ports. There was an icon for it in the system tray. I right-clicked the icon and exited the program. I clicked the IE icon and IE came up and connected to my home page. I un-installed the Kaspersky Anti-Hacker and rebooted. Sadly, IE was back to NOT connecting BUT another re-boot sorted it out. Since then IE and program updates have worked fine !
SO, what had happened ?? All I can think is that on the evening everything last worked there was an MS Update for IE which updated it to bring it in-line with the new IE-7. This update had installed code which conflicts with older anti-viral or port monitoring software. SO, my suggestion would be that you should try disabling your anti-viral software and see if IE works. If it does, change your protection software or get a more up to date version.
HI & help.. everything seems to be running fine on my computer but when I click on IE, I get a quick flash of a partial page & it disappears. So I am unable to get to tools, etc. My msn messenger & also msn explorer..but not the ie6. I have sp2, Norton anti virus, firewall, Webroot, reg. clean and have tried it all. HELP!!