Member Avatar for Wishkah

For some reason I cannot open Internet explorer and connect to the internet on my cable connection. But if I open MSN messenger or any other internet related program it connects fine. I run Windows XP, Adaware, Spyware Doctor, Panda antivirus/antispyware, and I ran trendmicro. I don't understand this, please help! Thanks in advance!! Below is Hijackthis! log!
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Logfile of HijackThis v1.99.1
Scan saved at 4:46:56 AM, on 7/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\csrss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\TPSrv.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\system32\svchost.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\FIREWALL\PNMSRV.EXE
F:\WINDOWS\system32\spoolsv.exe
F:\WINDOWS\system32\nvsvc32.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PavFnSvr.exe
F:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\pavsrv51.exe
F:\WINDOWS\Explorer.EXE
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\AVENGINE.EXE
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PsImSvc.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\APVXDWIN.EXE
F:\Program Files\MSN Messenger\msnmsgr.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\WebProxy.exe
F:\WINDOWS\System32\alg.exe
F:\PROGRA~1\SPYWAR~1\swdoctor.exe
F:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
F:\Program Files\Internet Explorer\iexplore.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\avciman.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\psimreal.exe
F:\Documents and Settings\WishkahBizkit\Desktop\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - F:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - F:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - F:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - F:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - F:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - f:\program files\google\googletoolbar1.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - F:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: ArsPlugin Class - {DABE0C57-5B57-4E2D-837A-08F290F7458E} - F:\Program Files\ArcadeRockstar\arsplg.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - f:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - F:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [APVXDWIN] "F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [msnmsgr] "F:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "F:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O8 - Extra context menu item: &Google Search - res://F:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://F:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: &Yahoo! Search - file:///F:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://F:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://F:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://F:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://F:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///F:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///F:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///F:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - F:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - F:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - F:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) -
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - ?
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - F:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) -
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) -
O16 - DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} (WoF Control) -
O16 - DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} (Hangman Control) -
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "F:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: avldr - F:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: WgaLogon - F:\WINDOWS\
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - F:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - F:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\pavsrv51.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\FIREWALL\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PsImSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\TPSrv.exe

  • 4 Contributors
  • 3 Replies
  • 229 Views
  • 4 Years Discussion Span
  • Latest Post Latest Post by Ianh

Dani AI

Generated

This problem usually means only WinINet/HTTP traffic (what Internet Explorer uses) is being intercepted or broken while socket-based programs (MSN/IM clients) still work. Causes that match the thread are: a proxy or HTTP‑filter installed by a security suite or toolbar, a corrupted Winsock/LSP stack, or a browser add‑on/BHO interfering with WinINet. ’s log shows multiple security/toolbar components; and had the same symptom and found anti‑virus/anti‑hacker components were the culprit.

Quick isolation (do these in order):

  1. Launch IE with add‑ons disabled: run iexplore -extoff. If IE works, a BHO/toolbar is to blame.
  2. Check Tools → Internet Options → Connections → LAN Settings and clear any proxy unless you knowingly use one.
  3. Verify basic network reachability from the command prompt: flush DNS and ping a public IP.

Commands that help reset the stack (run from an elevated command prompt, then reboot):

ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset
ping 8.8.8.8

Practical fixes that have worked in this thread and elsewhere: disable or temporarily uninstall the “web protection” or HTTP‑filter portion of security suites (Panda, Kaspersky, Norton and older suites are common offenders), remove suspicious toolbars/BHOs, and repair the Winsock stack with the netsh commands above. If IE still fails, check the HOSTS file (C:\Windows\System32\drivers\etc\hosts) for redirected entries, try Safe Mode with Networking, or create a new Windows user profile to rule out profile corruption.

Cautions and final notes: don’t permanently disable antivirus — test with it off briefly then reinstall or update it if it proves to be the blocker. Vendor removal utilities (for old/inactive suites) or Microsoft/major‑vendor knowledgebase steps can safely remove stubborn components.

Member Avatar for stevemcbill

Posting in an effort to help others with the same problem (i.e. Internet Explorer not connecting to the Internet but Firefox connecting OK).

The problem occurred some time ago - I was still on Dial-Up - one evening IE-6, OE, Firefox and update procedures for software worked. The next morning Firefox and Outlook Express would connect BUT IE-6 and most software updates would not. At this time I was running SpyBot and Kaspersky AntiVirus. Since then I have moved to BT Broadband but still IE-6 and software updates would NOT connect (Firefox & OE were fine).

Have recently downloaded AVG AntiSpy, SuperAntiSpyware, Ad-Aware; have manually updated all of these and updated SpyBot. Have also deleted Kaspersky AntiVirus (outdated) and installed AVG AntiVirus - sadly, this resulted in no change to what was happening. I obviously performed full scans with every one of the products - all to no avail.

This morning, I came across one post where the writer had 'fixed' the problem by deleting his Norton Anti-Virus. After thinking for a bit I remembered that when Kaspersky was installed it had also installed Kaspersky Anti-Hacker -a monitor for attacks via the ports. There was an icon for it in the system tray. I right-clicked the icon and exited the program. I clicked the IE icon and IE came up and connected to my home page. I un-installed the Kaspersky Anti-Hacker and rebooted. Sadly, IE was back to NOT connecting BUT another re-boot sorted it out. Since then IE and program updates have worked fine !

SO, what had happened ?? All I can think is that on the evening everything last worked there was an MS Update for IE which updated it to bring it in-line with the new IE-7. This update had installed code which conflicts with older anti-viral or port monitoring software. SO, my suggestion would be that you should try disabling your anti-viral software and see if IE works. If it does, change your protection software or get a more up to date version.

Hope that helps !!

Steve :) <snip>

Edited by crunchie because: Snipped email address and self-promotion link.
Member Avatar for ds_1

HI & help.. everything seems to be running fine on my computer but when I click on IE, I get a quick flash of a partial page & it disappears. So I am unable to get to tools, etc. My msn messenger & also msn explorer..but not the ie6. I have sp2, Norton anti virus, firewall, Webroot, reg. clean and have tried it all. HELP!!

Member Avatar for Ianh

I had this problem and fixed it by running a "remove Norton products" program from norton web site.

This was caused by an inactive Norton Antivirus / internet security....

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