He was troubleshooting someone who was unable to create a shortcut on the desktop. He told him to right click on the desk top, from the menu, select new, then select short cut. The customer said "It's not working!"
"OK, so tell me what you see"
"Well, I'm 'writing click' and nothing is happening"
I had to get a guy connected to his dial up on his laptop. I asked him to locate a phone line and plug it into his laptop. He did, and said he had no dial tone. I had try again, still no dial tone. I directed him to unplug the line from his wall and find a new RJ-11 (I think I said wall plug or something) jack to plug the phone line into, and he said it's not plugged into the wall.
He unplugged the wire from the wall and hard wired his laptop to his phone.
