For years now, Apple has been on a heck of a ride creating pleasing products with a loyal customer base, but suddenly this month the tide seems to have turned, at least in the press. As my [URL="http://www.daniweb.com/blogs/entry4636.html"]DaniWeb colleague, Davey Winder[/URL] pointed out last week, the press jumped on numbers earlier this month that showed Apple's famed customer service was down a tick. It was literally a point from the previous surveys, yet some writers treated it as a turning point. Maybe what's turned is that the press tired of Apple's infamous arrogance has suddenly turned on the Cupertino company. …

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News Story With one voice

So Google is going to compete with Skype. If you weren't signed up to the GrandCentral service the company acquired, forget it - as per the info on [URL="http://www.google.com/voice/about"]this link[/URL], the service is only available for existing customers right now. All the same, it's an interesting move. At the moment [URL="http://www.skype.com"]Skype[/URL], owned by eBay, is the default VoIP solution for most domestic customers. Businesspeople need something a little more serious. Google could perceive itself as that serious player. I'm less interested in the impact of this announcement on the home user - they'll end up using something and paying very …

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I was one of the lucky ones who was able to get in on the phone management service [URL="http://www.grandcentral.com/"]Grand Central[/URL] when it was still in beta. [URL="http://googlevoiceblog.blogspot.com/"]Google announced[/URL] late last night that its relaunching the service as Google Voice and is available to current customers as a private beta. I, for one, welcome our new call management overlords. For those unfamiliar, Grand Central is a call forwarding service on steroids. It assigns you a phone number with your local area code that you can give it out to every contact you have. Then connect your home, cell, and work numbers …

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The End.