I have been infected by a trojan horse (C:WINDOWS\hotbtnv.vxd:teozam).
My Norton anti virus detects it but can not access it or deleate it.
I assume it must be in the registry.
Not being computer literate and not confidant enough to edit the registry, after backing up all of the files that i require, would reinstalling windows xp2000 and all the factory set programmes from the discs be a solution or would the virus still remain.
Hope some one can help.