So I'm on my dad's computer and it runs real slow so I tried running a few different softwares on it. First time I've ever used Hijack-this so if you could tell me what I could do with this log I would truly appreciate it.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:15:13 PM, on 3/30/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
C:\WINDOWS\explorer.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.8.0.41\IPSBHO.DLL
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - (no file)
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\RunOnce: [AOLRebootNeeded] regsvr32.exe /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.6.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.8.0.41\coIEPlg.dll
O20 - Winlogon Notify: RDM+ - C:\Program Files\RDM+\notify.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Google Update Service (gupdate1c9d12bed740f58) (gupdate1c9d12bed740f58) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe (file missing)
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.8.0.41\ccSvcHst.exe
O23 - Service: RDM+ Local Service (RDMPLocalService) - Unknown owner - C:\Program Files\RDM+\rdmpserv.exe (file missing)
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: GoodTech Telnet Server for Windows NT V4.0 (TELNETD) - Unknown owner - C:\WINDOWS\system32\telnetd.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O24 - Desktop Component 0: (no name) - http://images17.newegg.com/is/image/newegg/22-145-293-S05?\$S640W\$

--

If I didn't post the right way please let me know.

I'd also like to know which processes I don't need that way I can free up some memory on this desktop.

Any help will be appreciated.

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Discussion Span
Last Post by theashman88

Hi welcome to daniweb,
You said that

it runs real slow so I tried running a few different softwares on it.

Exactly what software did you try on it?
Aside from some unnecessary start ups I don't see anything "bad" on the computer. How long has he had the Norton 360 on there? Sometimes, with a smaller hard drive of a low amount of RAM this can slow the computer. Is he an AOL user?

How large is the hard drive and how full is it? How much RAM is installed? How long has it been slow? Is it slow all the time no matter on or off the internet?
Have you done things like run disk clean up, done a defrag of the hard drive and that type of thing?
Judy

Edited by jholland1964: n/a

Quick and efficient help

Hi welcome to daniweb,
You said that Exactly what software did you try on it?
Aside from some unnecessary start ups I don't see anything "bad" on the computer. How long has he had the Norton 360 on there? Sometimes, with a smaller hard drive of a low amount of RAM this can slow the computer. Is he an AOL user?

How large is the hard drive and how full is it? How much RAM is installed? How long has it been slow? Is it slow all the time no matter on or off the internet?
Have you done things like run disk clean up, done a defrag of the hard drive and that type of thing?
Judy

The softwares that I used were

• Avira
• Norton 360
• Malwarebytes

I've had Norton 360 on his computer for about 6 months. His computer just recently started running slow. He is an AOL user, but he uses internet explorer to access his email.

The hard drive is 55 gigabytes with 3 gb free. It has 760 MB of Ram. It is slow both on and off the internet. I ran defrag, but I didn't have 15% memory available. Do you think the reason its running so slow is the hard drive being filled up. By the way I paid for a year of norton 360 and I have about 100 days left and I'd hate to let the money I used on it go to waste. You have any reccommendations after I"m done with this for other antivirus if its the reason its slow, my computer that is.

The softwares that I used were
*Avira
*Norton 360

Right there is a MAJOR problem. You CANNOT/Should Not run two anti-virus programs on the same computer. Makes both run incorrectly and likely reduces protection.

I've had Norton 360 on his computer for about 6 months. His computer just recently started running slow.

Does he have high speed internet? This is listed as one requirement for the Norton 360 program.

He is an AOL user, but he uses internet explorer to access his email.

AOL itself adds a HUGE amount of "stuff" onto a computer. All these allegedly "make things easier with AOL" just add a huge amount of unnecessary things supposedly to make computer usage easier. Much of the time the things it supposedly can make easier with just a "couple clicks" can easily be accomplished using the operating system built in procedures that only take "one click", especially with XP, it is one of the easiest operating systems to use by just using it's built in abilities.

The hard drive is 55 gigabytes with 3 gb free. It has 760 MB of Ram. It is slow both on and off the internet. I ran defrag, but I didn't have 15% memory available. Do you think the reason its running so slow is the hard drive being filled up

.
The hard drive isn't being filled up it IS filled up as you have discovered by not being able to even run the defrag program. Picture trying to organize your canned goods in a kitchen cabinet while sitting inside the cabinet. There is no way you could even attempt to do that, without removing the majority of canned goods before climbing inside. This is the same reason you couldn't run the defrag program, it had no way to move around to re-arrange the files in proper order.

You are not going to be able to do anything on the computer until you get more space on the hard drive. You can go through manually and remove items, pictures, music, games, etc. and programs that he doesn't or has never used to regain some space but honestly the quicker way to speed things up with a computer that IS full, like this one, is reformat, if you have all the restore disks. A reformat/reload should only take you a couple hours to get it back up and running at top speed. You would need the operating system disk, the driver disks and software disks that you have.

I paid for a year of norton 360 and I have about 100 days left and I'd hate to let the money I used on it go to waste. You have any reccommendations after I"m done with this for other antivirus if its the reason its slow, my computer that is.

Honestly, next to the AOL stuff (if you could convince him to stop using it) this would be the first thing I would remove. It is very likely taking up a lot of space, a lot of resources. For a computer of this size I would recommend using Avira. It is a great av program, one of the highest ranking of both free and paid AV programs and it doesn't consume a lot of space or resources but offers superb protection. I know you have a bit over 3 months remaining on the Norton subscription but losing that 3 months may very will be worth it if the computer will run better without it, and I believe that it will.

In addition to Norton and AOL another item I see is this LogMeIn using a lot of resources. A legitimate program and maybe there is a reason for it as I don't know what your father does on the computer. LogMeIn is a program which allows one to access and back up a home or work computer from anywhere with an Internet connection. I am not certain why this would be on his computer, do you know?

As I said, you can go through and remove everything he doesn't need or use, get music, pictures and the like off there and onto a CD or flash drive or whatever. Generally "pare down" what is installed and then try speeding things up with defrag or you can simply reformat and reinstall. I will be happy to assist with either one but the choice has to be yours.
You can give me an Uninstall list generated by using HiJackThis if you like and I can go through and see if there are a lot of unnecessary programs on there he can get rid of if you prefer to go that route. To create the uninstall list do the following:
Open HiJackthis.
Click on the Misc Tools button
Click on the Open Uninstall Manager button.
Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad into a reply.
Judy

Edited by jholland1964: n/a

With the two anti-virus Programs. I only ran Avira once and removed it immediately. I'm not running two anti-viruses simultaneously. I just ran another one once to see if norton missed anything.

I am currently using high speed internet.

As with AOL he's not using an AOL client. Just merely the email service. We don't have AOL installed on my computer. We use to but we deleted it when we got roadrunner. My dad just kept the email and uses it by going to aol.com through firefox. The email client through firefox shouldn't slow things down should it?

For LogMeIn my dad took his computer to a friend of ours to fix and he installed logmein so whenever we wanted his help he could remotely go through and do sum checkups. I'm pretty knowledgeable with computers and the processes he uses so I'm going to remove logme in.

Lastly with the HiJack uninstall list here you go:
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
ATI Control Panel
ATI Display Driver
BCM V.92 56K Modem
Compatibility Pack for the 2007 Office system
Critical Update for Windows Media Player 11 (KB959772)
Dev-C++ 5 beta 9 release (4.9.9.2)
Gtk+ Runtime Environment 2.12.9-2
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
HP Photo & Imaging 3.1
HP PSC & OfficeJet 3.0
HP Software Update
Intel(R) PRO Ethernet Adapter and Software
Java DB 10.4.1.3
Java Platform, Enterprise Edition 5 SDK
Java(TM) 6 Update 11
Java(TM) 6 Update 7
Java(TM) SE Development Kit 6 Update 13
LogMeIn
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 SR-1 Premium
Microsoft Office Excel Viewer
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Word Viewer 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox (3.6.2)
MSXML 6.0 Parser (KB927977)
Norton 360
Picasa 3
PowerDVD
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
TeamViewer 4
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Media Player Firefox Plugin
Windows XP Service Pack 3
WinRAR archiver

Again thanks for All your help and the response.
I think I'm going to try uninstall some things first. Then maybe upgrade the hard drive. If that doesn't work then I'm going to do the reformat that you were talkin about.

Sorry haven't been around for three days, spent Easter with family.
Your idea of removing items is good. As far as actual programs, there aren't an over abundance of programs on there but one or two I am not familiar with, like Dev-C++ 5 beta 9 release (4.9.9.2). I am not familiar with the program itself and since it is a beta version, this means a test version, I don't recommend test versions anyway. But I don't feel all the space is consumed by programs, judging by the list, there has to be a lot more on there taking up space as I noted earlier, pictures, music, I cannot tell but with the programs installed I just don't feel the problem lies with the programs installed. Definitely removing LogMeIn is one thing to do, there really is no reason for this program to be on the computer unless it is used all the time and from what you have told me it is not. Plus it is auto starting with each boot up and then there are no fewer than four processes running all the time in the background: C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
Totally unnecessary and definitely consuming valuable resources. So removal is a great idea.
A larger hard drive would certainly be one way to go if you are unable to remove enough. Honestly since you are considering that I would begin with a reformat and reload of this drive and see what develops. You may find by removing all the unnecessary items that you will regain a huge amount of space and won't need the larger drive.
Let me know how things work out. Again, am sorry I have been away, I should have let you know before I left.
Judy

Dev-C++ the beta version is what I use to compile programs for c++.
As for the uninstalling your right about the programs. I found some really old music and old files that were from like 5 years ago that were taking up 10 whole gigs of memory. I deleted them all and its running much smoother now. I want to thank you for the advice and if I ever need help reformatting I'll send you an email.

Muchos Gracias bro for all the time you've taken out to help me.

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