Member Avatar for browngirl

Hello all, you must have read this before, but I need help. My email account has been hacked into and I changed it 1 week ago and again this new one has been hacked into as well.

I have run norton still the same thing. Trial version of McAfee has picked that up but is not resolving the problem.

What else can I do? Help please.

Thank you, thank you.

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Dani AI

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Quick, practical plan so this thread moves toward a resolution.

If the account is webmail, treat it as compromised and do not change passwords from the suspect PC. Use a known-clean device (a different PC or your phone on cellular data) to change the password to a long, unique passphrase and enable two-factor authentication (use an authenticator app or hardware key when possible). From that clean device sign out all sessions, revoke app passwords, remove unfamiliar forwarding rules and recovery addresses, and review connected applications. Check whether the address appears in public breaches at Have I Been Pwned.

For the PC itself, focus on a proper cleanup: disconnect from the network, boot into Safe Mode or use rescue media, and run updated on-demand scanners plus a rootkit scan. Avoid running two real-time anti-virus engines at once; they interfere with each other. Back up personal files (not executables), and if infection or persistence is suspected, a full OS reinstall is the safest option. If unsure about tools or steps, collect the key details first so helpers can be effective.

When asking for more help here (as suggested), post the OS version, whether you use webmail or a mail client, any evidence of forwarded/sent messages, and the exact scan results or logs. If the account is repeatedly hijacked even after cleaning, contact the mail provider’s support and follow their recovery flow (see Google’s recovery guidance for an example: ). Use unique passwords and 2FA per NIST guidance: NIST SP 800-63B.

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Member Avatar for jholland1964

We need a LOT more info than what you have given us. We need to know all about your computer, operating system, what type of email program are you talking about, an actual program or webmail?
You say Norton picked up nothing but McAfee trial picked up?
You can't run two anti-virus programs on the same computer, they will fight against each other and do virtually nothing.
What other scans have you run? Have you followed the steps in our Read Me sticky? If not, do so and post back with all the requested logs.
But I have to say first, if this is webmail then the problem likely is not ON your computer. You need to contact the provider of the webmail service.
Other than that we cannot offer suggestions until we have much more information.

Member Avatar for browngirl

Hello Perrmalink,

I must have posted my query without really going through the website. I will follow the steps you suggested and get back to you as soon as possible.

I do apologise for any inconvenience and once again, thanks for your hep.

Stay blessed.

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