God-awful lags in Internet Explorer

[ssjoyce]

Hi, Up until about 2 - 3 weeks ago my internet performance was great. I have Verizon FIOS and my connection speed is approx 5 Megs. My problem is that when I open a new internet window, it takes minutes for the window open and load. Processor sounds like it is working like a maniac. The actual loading of the page seems very fast, but getting to that point is unbearably slow. It's also extremely slow when I click on a link that opens a new internet window. I've run about 4 different spyware programs and found nothing that helps this issue.

I have AVG Fee Edition Virus protection. About the same time as I noticed the dragging performance, I got a notice from my daily scan that some files had changed. I looked at my Event History Log and saw changes to some files. I've exported and listed the info from that day here. I'm assuming the issues are related. I looked at the properties of each of the files listed and noticed that the only one that shows that it has been modified at this time was "hosts" in C:\Windows\system32\drivers\etc .

FROM AVG
- <rec time="2007/09/26 00:14:27" user="SYSTEM" source="General">
<value>@HL_TestEnded</value>
<attr name="testname">@TestName_02</attr>
<attr name="infectedfiles">0</attr>
</rec>
- <rec time="2007/09/26 02:00:09" user="SYSTEM" source="General">
<value>@HL_TestStarted</value>
<attr name="testname">@TestName_02</attr>
</rec>
- <rec time="2007/09/26 21:41:46" user="SYSTEM" source="General">
<value>@HL_TestStopped</value>
<attr name="testname">@TestName_02</attr>
<attr name="infectedfiles">0</attr>
</rec>
- <rec time="2007/09/26 21:42:29" user="Compaq_Owner" source="General">
<value>@HL_TestStarted</value>
<attr name="testname">@TestName_09</attr>
</rec>
- <rec time="2007/09/26 21:46:56" user="Compaq_Owner" source="Virus">
<value>@HL_ActionTaken</value>
<attr name="filename">C:\WINDOWS\system32\shell32.dll</attr>
<attr name="action">@HL_ActQtValidated</attr>
</rec>
- <rec time="2007/09/26 21:47:11" user="Compaq_Owner" source="Virus">
<value>@HL_ActionTaken</value>
<attr name="filename">C:\WINDOWS\system32\ntoskrnl.exe</attr>
<attr name="action">@HL_ActQtValidated</attr>
</rec>
- <rec time="2007/09/26 21:47:14" user="Compaq_Owner" source="Virus">
<value>@HL_ActionTaken</value>
<attr name="filename">C:\WINDOWS\system32\drivers\etc\hosts</attr>
<attr name="action">@HL_ActQtValidated</attr>
</rec>
- <rec time="2007/09/26 21:47:25" user="Compaq_Owner" source="General">
<value>@HL_TestEnded</value>
<attr name="testname">@TestName_09</attr>
<attr name="infectedfiles">0</attr>
</rec>
- <rec time="2007/09/26 21:47:33" user="Compaq_Owner" source="General">
<value>@HL_TestStarted</value>
<attr name="testname">@TestName_09</attr>
</rec>
- <rec time="2007/09/26 21:52:29" user="Compaq_Owner" source="Virus">
<value>@HL_ActionTaken</value>
<attr name="filename">C:\WINDOWS\system32\kernel32.dll</attr>
<attr name="action">@HL_ActQtValidated</attr>
</rec>
- <rec time="2007/09/26 21:52:37" user="Compaq_Owner" source="Virus">
<value>@HL_ActionTaken</value>
<attr name="filename">C:\WINDOWS\system32\user32.dll</attr>
<attr name="action">@HL_ActQtValidated</attr>
</rec>
- <rec time="2007/09/26 21:55:01" user="Compaq_Owner" source="General">
<value>@HL_TestEnded</value>
<attr name="testname">@TestName_09</attr>
<attr name="infectedfiles">0</attr>
</rec>
- <rec time="2007/09/26 21:55:12" user="Compaq_Owner" source="General">
<value>@HL_TestStarted</value>
<attr name="testname">@TestName_09</attr>
</rec>
- <rec time="2007/09/26 22:04:05" user="Compaq_Owner" source="General">
<value>@HL_TestEnded</value>
<attr name="testname">@TestName_09</attr>
<attr name="infectedfiles">0</attr>
</rec>

I also included a HijackThis Log file that I ran this morning. I don't know if it will help or not.

Logfile of HijackThis v1.99.1
Scan saved at 10:30:49 AM, on 10/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\SiteAdvisor\6172\SAService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\sm56hlpr.exe
C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
C:\Program Files\Netropa\Onscreen Display\OSD.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fpdisp5a.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
C:\Program Files\parentalcontrol\parentalcontrol.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis3a.exe
C:\Program Files\SPAMfighter\SFAgent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Weather Watcher\ww.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpomau08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoFXM08.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Outlook Express\msimn.exe
C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.iwon.com/index.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O2 - BHO: Parental Control Toolbar - {4E7BD74F-2B8D-469E-9FA5-A33DE8DBE931} - C:\PROGRA~1\PARENT~1\PARENT~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O3 - Toolbar: Parental Control Toolbar - {4E7BD74F-2B8D-469E-9FA5-A33DE8DBE931} - C:\PROGRA~1\PARENT~1\PARENT~1.DLL
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [FinePrint Dispatcher v5] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fpdisp5a.exe" /source=HKLM
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
O4 - HKLM\..\Run: [parentalcontrol] "C:\Program Files\parentalcontrol\parentalcontrol.exe" "C:\Program Files\parentalcontrol\parentalcontrol.dll" "parentalcontrol"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v3] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis3a.exe" /source=HKLM
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WeatherWatcher] C:\Program Files\Weather Watcher\ww.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
O4 - Global Startup: hp officejet 4100 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {341FF14B-00CB-49F5-A427-A164DF1D5E1F} (MALPlaybackCtrl Class) - http://musicstore.connect.com/XSL/mb_us/html/activexplayer/SMALStreaming.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqcpqdktp/downloads/sysinfo.cab
O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_5.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143430770764
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4058/ftp.coupons.com/r3302/Coke/Coupons.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://soc.webex.com/client/T22L/webex/ieatgpc.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://ssl.gmmllc.com/dana-cached/setup/JuniperSetupSP1.cab
O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6172\SAService.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Any help you could give would be greatly appreciated. Thanks in advance.

[zandiago]

Hello there, if you notice that your PC is running slow, it maybe possible that computer is still infected. In addition to viruses, your computer may be infected with spywares, Trojans, worms, adwares, viruses and other malwares. . My personal recommendation for cleanup softwares are : Adware SE, ACE, Avast, AVG, Mcafee, ParetoLogic XoftSpySE, PREVX and spyware be-gone. Also, I do recommend that you clean/restore your registry files…if these are corrupted, your PC will slow down. The software to help you with your registry: RegCure and Regpair. Some of the above mentioned programs can be downloaded at www.cnet.com. Please use these utilities and let’s know the outcome. The removal of viruses and other malwares does affect your PC registry. Also, there are softwares out there such as “Explorer Repair” that resets your TCP/IP settings, deletes ARP Cache, repair your host files, checks your winsock files . Hopefully, one of the guys will be able to address your log file and get back to you. You could also try uninstalling and re-installing internet explorer. Please download FixWareout from this site:
http://www.bleepingcomputer.com/file...Fixwareout.exe and then re-post your hijack log.
Please scan using the following website: http://www.pcflank.com/test.htm
After scan, it will let you know to some extent what area of your computer you need to check. (Ensure that your fire-wall is enabled)…. Also try http://www.kaspersky.com/virusscanner , let is scan your computer. Please also try: IEFix -- http://windowsxp.mvps.org/IEFIX.htm.