Posts by cwiler

If the Save Scan button is greyed out at the end of a scan it is likely that under Scanner, Settings you have Automatically generate a report selected [default setting], in which case it will be under Reports tab. I think you may have a little trojan in there?

OK, how do I get rid of that? I am really clueless about this stuff! Thanks for your help!!

Christina

I have seen issues like that with Internet explorer.
One of the computers where i work would no longer even open Internet Explorer, and it is an important component because we use Outlook web Access.

I went and installed firefox and now use that, Problem Solved.
Not only does firefox crash less it is also W3C compliant, meaning it renders web pages correctly.

Good luck with your problem

Thank you! I ended up resetting it and losing all my settings and starting over. I am going to try Mozilla as soon as I get a chance.

Thanks for your reply!!

Christina

Here's an addition...I thought I'd try to download Mozilla FireFox to use instead of IE. I went to the site, clicked the download button and that IE had to close box popped up. THEN I got the gray box w/ the instruction at 0x0446415e referenced memory at 0x0474c890. The memory could not be read. Click OK to terminate. THEN I got a little gray box that said Runtime error 216 at 0446415E.
Please Help!!

p

I have been having this problem - it just started today. I use an email/back office program for my business through a company called Earnware Corporation. (I don't know if that matters). I get this box that says "Internet Explorer Encountered a Problem and Needs to Close". When I click on the button for details it gives me:
AppName: iexplore.exe Appver: 7.0.6000.16544 Mod Name: unknown
Mod Ver: 0.0.0.0 Offset 04140d40
It then shuts my whole program down and takes me back to my desktop.

I have searched through these treads and really don't know where to start. I have run a scan w/ my McAfee - found nothing. I ran the ewido spyware scan like the post in this thread suggested. I followed all the directions and when it came to the 4 steps at the end, I set it to Quarantine, I applied all actions, but then it wouldn't allow me the option to save report. I still have the screen up on my computer just in case you need me to tell you what objects were found.

I have also deleted all my cookies and temp files. That's the extent of my computer knowledge.

I am also getting an error pop up in a gray box in other applications. This says: the instruction at "OxffffOclc" referenced memory at "OxffffOclc." The memory could not be read. Click on OK to terminate the program. This has popped up quite a few times …