SourceLabs is like the L. Ron Hubbard for the software community; it makes a living on developers in need of self-help. The company today added Eclipse projects to Self-Support Suite, its support tool and service for Java and Linux developers.

The suite now counts the copious creations of the open source Eclipse community to its own extensive listing of supported Java projects, which includes the many libraries of Apache Axis, Struts and Tomcat, Hibernate and the Spring Framework. Covered Linux projects include CUPS, DHCP, gcc, ext2/ext3 file systems and ext2 utils, the Linux kernel, MySQL, OpenLDAP, Perl, Samba and many others.

The SourceLabs tool works by scanning systems and sites, discovering all available information about a given project. It then indexes and ranks the data for quick navigation by developers when support is required. Data is matched against a repository and analyzed by “predictive analysis algorithms to automate troubleshooting,” according to a company news release published today. The tool also includes predictive analysis capabilities, the company said, which enable it to “flag potential problems before they impact systems or designs.”

“Now Eclipse developers have reliable way to instantly access the latest information and analytical tools for supporting their Eclipse-driven applications,” said SourceLabs founder and CEO Byron Sebastian. “Our Self-Support system gives users the most effective way to quickly and continually adapt to today's rapidly changing Eclipse software and their own business requirements.”

The Self-Support Suite can be downloaded free for 30 days; pricing for enterprise developers starts at US$99 per user, per year. Pricing for production servers starts at $399 per server, per year and includes 24/7 phone support.

About the Author

I am Technical Editor of the [url=]CRN Test Center[/url], a kind of computer-centric "Consumer Reports" for retailers and VARs ([url=][/url]). I bought my first computer in 1980, an Atari 800. In addition to adventure games like Zork, I also played with the hardware, dabbling with ROM dumps and mods to the 810 disk drive. That's also where I learned BASIC programming. After 1984, I moved to PCs, clones and NetWare, and then to Apple IIs and Macs until around 1990. In July of that year I got my first job at a publishing company, supporting about 25 Mac users (including the staff of "MacWeek").

Between '06 and '09 I was editor of [URL=]ST&P[/URL], a software testing trade magazine. I also wrote a software [URL=]Test & QA [/URL]newsletter, and was chairman of the [url=]Software Test & Performance conference[/url].