I found this great article, http://www.singingeels.com/Articles/Understanding_SQL_Many_to_Many_Relationships.aspx, and really helps me a lot. But there's a method that I don't know how to do especially that i find myself still a newbie.
From the said article, there's a method that " the customer service rep would enter a record into the Tickets table and the system would insert a link (the ID of the phone call and the ID of the ticket) into the linker table".
How can I add the two primary keys from two tables into another table, which is a linker table.