I just joined the forum, and have perused some of the forum's postings.
I am currently starting a company (in the latter stages prior to formal launch) in the IT support arena, and would really love to get some insights from individuals who manage, or take part in the process for IT support contract expenditure and IT maintenance provider selection. I am specifically seeking those who work for a company/organization in the IT department, as opposed to independent consultants.
I've gotten some feedback from professional friends in the industry, but would appreciate fresh feedback before everything is finalized and launched.
I appreciate this in advance, and look forward to your replies.