hi, can anybody please help me removing this nasty virus, "hacktool.rootkit". everytime i open local drives in my computer, they get open in a different window and norton antivirus pops up giving details of the above mentioned virus. everytime with a different location specifying that it has been deleted. no virus or any kind of other threat is detected in full system scan.
i would like to specify that i have alredy visited other similar threads but could not get rid of the problem. so i really require a elaborate and a patient help......please please help me with this problem. do reply as soon as possible..........
sampada_me
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Jump to PostHi sampada,
This is Mike from the Norton Authorized Support team. I would like to help you resolve this issue, but I need a little bit more information to give you the proper steps.
The first thing I would do is run the LiveUpdate feature , which will …
Jump to PostHi sampade,
The "w32.gammima is a worm that attaches a file to all of your drives from C: to Z:. If you are having problems opening drives on your computer, than you may have to do some Registry editing to completely remove the worm.
Are you familiar with …
Jump to PostDon't worry!
First, clean junk files off of your computer- just in case its hiding there. This will help you: www.ccleaner.com
Then update whatever virus/malware protection you have and run a …
Jump to PostHi sampada,
I'm sorry for the delay in responding. Since you already have Norton installed and have run all of the updates, and ruan a scan, the next thing to do is to us the Norton Online Scanner. Please click the following link: Symantec Online Security …
Jump to PostHi sampada,
It appears from the log file that your computer is now free of infection. One thing I forgot to ask you to do, is to run Windows Update, to make sure that you have all of the Windows Security patches applied.
If you are still experiencing …
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