I'm a total computer dummy (sorry). My computer got infected with New Poly Win32. I use McAfee and it stopped working. I tried to reinstall it and it wouldn't let me. In fact, it won't let me install any of the spyware/anti-wirus software that I tried to download. I could not download HijackThis nor AVG (therefore I could not run the log). I ran McAfee online scan and it showed that I have New Poly Win32 virus.
Also, I'm not able to restart the computer in the SAFE MODE (I get a blue screen with some error information). I'm completely stuck.
I will be extremely thankful if any of you walk me through the process of getting my poor, sick computer back! Thank you!