Member Avatar for caterina182

I've got AVG fully updated. It has found four viruses including Trojans and bugs since April this year. They appear on the virus vault but they haven't been "healed" (the heal button is greyed out and unclickable).

Additionally, the Microsoft Security Centre is flagging up 2 security alerts: no firewall and no malaware protection. However, AVG has malaware protection (hasn't it?) and I'm ZoneAlarm firewall is active. When I open ZoneAlarm it says it is detecting I don't have an antivirus... but I've got the AVG!

My questions are:

1. Why aren't Microsoft Security Centre and ZoneAlarm recognising I have malaware protection, antivirus and firewall; and what can I do to fix this?

2. How do I get rid of the viruses I've already got in my laptop?

Thanks!

  • 3 Contributors
  • 4 Replies
  • 238 Views
  • 3 Months Discussion Span
  • Latest Post Latest Post by trinitybrown

Dani AI

Generated

Short, practical summary and what likely happened

What reported (items stuck in AVG’s vault and other programs saying “no antivirus/firewall”) points to two different classes of problem: (A) detection/registration — Windows Security Center (and third‑party products such as ZoneAlarm) only report third‑party protection if that product has an active resident service and has registered with the Security Center APIs; sometimes the WMI/registration data gets corrupted so WSC/other tools show “no antivirus” even though AVG is running. (B) repair/quarantine behaviour — AVG moves files it cannot safely repair into the Virus Vault; “Heal” is only enabled when AVG can restore a clean copy of the original file. (learn.microsoft.com)

What to do right now (quick checklist)

  • Verify AVG’s resident protection and its definitions are up to date (open AVG, check status in the tray).
  • Do not restore or run quarantined files until you know what they are; if those files are system files, restoring could harm the system—make a backup first.
  • If the vault items are not repairable, permanently delete them from AVG only after confirming they aren’t needed; AVG’s vault keeps encrypted isolated copies for safety. (manualzilla.com)

If the system shows repeated alerts or infections

  • Boot to Safe Mode (or use a rescue environment) and run multiple up‑to‑date scanners: a second‑opinion on‑demand scanner (for example Malwarebytes) plus a bootable rescue scanner (Kaspersky Rescue Disk, Bitdefender/AVG rescue, or Microsoft Defender Offline) to catch rootkits or infections that run while Windows is active. If an item cannot be cured in‑place, a bootable rescue scan can usually remove it safely. (forums.malwarebytes.com)

If Security Center / ZoneAlarm still don’t recognise AVG

Repair or reinstall AVG (repair from Programs and Features), reboot, and if the Windows status is still wrong consider repairing the WMI/Security Center registration (this is a Windows side issue, not AVG itself). As already suggested, a full scan is the right start; as noted, keep AVG up to date — but follow the rescue/repair steps above before restoring anything from the vault. If repeated reinfection or rootkit behavior appears, back up data and plan a clean OS reinstall.

Recommended Answers

All 4 Replies

Member Avatar for amrith92

Hi,

In answer to question 2, you can run a full scan from AVG (which version?), and simply move it to the vault, which is just as effective as getting rid of it from the system as it disables it. Some of the viruses will not 'heal' as it can't be replaced by AVG to the original state it was in before the virus and/or it cannot separate the virus from the file.
You can even delete the file which is affected completely from your computer by deleting it from the vault, but make sure the file isn't an integral part of your filesystem.

Member Avatar for amrith92

In answer to question 1, I'm not so sure, but here goes...

Have you selected "I have an antivirus program...." in Windows security center? This will allow AVG to report to Windows Security Center that it is monitoring your computer for viruses (make sure that you have enabled AVG in your tray)

I am not sure about Zone Alarm, as I don't have it now (although at a point I did).

Hope this has helped.

Member Avatar for caterina182

Thanks guys a lot for the help! :)

Member Avatar for trinitybrown

I've got AVG fully updated. It has found four viruses including Trojans and bugs since April this year. They appear on the virus vault but they haven't been "healed" (the heal button is greyed out and unclickable).

Additionally, the Microsoft Security Centre is flagging up 2 security alerts: no firewall and no malaware protection. However, AVG has malaware protection (hasn't it?) and I'm ZoneAlarm firewall is active. When I open ZoneAlarm it says it is detecting I don't have an antivirus... but I've got the AVG!

My questions are:

1. Why aren't Microsoft Security Centre and ZoneAlarm recognising I have malaware protection, antivirus and firewall; and what can I do to fix this?

2. How do I get rid of the viruses I've already got in my laptop?

Thanks!

Actually you have to download AVG uppdated software after some regular intervals because if you are using intenet then your laptop is more prone to the virus attack and also for malware protection you should use some addition utility...............

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.