:( First of all i will start out by letting you know the pc is a HP Pavilion a445c with a AMD Athlon XP 3000+ cpu, 512 of pc2700, 160gb hard drive.
Here's my problem. Lately every time i try and run a particular process (online search)in a particular program (family tree maker)the cpu usage goes to 100% computer will lock up for short periods my network connection and internet connection (high speed cable) show as disconnected or in other words stop working. Now eventually once i shut this program down and go in to my network connections and refresh all is well again(this is not as easy as it sounds because the computer is all the while spuraticaly locking up.)
Before you say remove the program here's the problem. This particular computer belongs to an older woman who until the problem began was working with this program on a daily basis building her family tree. There is a good amount of information stored in the program that is valuable to this woman. She absolutely cringes at the thought of losing it all.
Can anyone help out please?!