0

Hi...the security forum helped me last time with correcting all my pop up windows etc. I am wondering if I am experiencing problems related to the same issue. I have been unable to properly load Quickbooks Accounting System on our computer. It appears to load but when you click on the icon to open the program, the initial screen flashes and closes completely. I am not sure if the problem is that it is not completely loaded or if I am simply having problems opening the program. I am wondering if this is related to a virus/spyware remnants... I am currently running things like ad-aware and spy-bot, spyware doctor, and it routinely finds errors and i fix them. The computer itself has been running fine except for this major problem. Any help and/or suggestions greatly appreciated!

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Last Post by DMR
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Would you like to post a hijackthis log?
You can download the current version from http://radiosplace.com/ - just hit the 'scan and save log button', then post it in here.
Cheers

Yikes!...i downloaded HiJackthis and I am having the same problem. I cannot seem to keep the program open....I click on the icon and the opening screen flashes and goes away...is this something perhaps I can try in "safe mode" ? (actually...if so...I forget now how to boot in safe mode....could you let me know unless there is another suggestion)....thanks so much!

TJE

0

Would you like to post a hijackthis log?
You can download the current version from http://radiosplace.com/ - just hit the 'scan and save log button', then post it in here.
Cheers

Actually, I did manage to run hijack this in safe mode and this is what I have retrieved:

Logfile of HijackThis v1.99.0
Scan saved at 2:19:16 PM, on 12/16/2004
Platform: Windows 2000 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.exe
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hvpackandpaddle.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://66.250.171.137/dpindex.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: datacpen - {D31134AC-8C33-E893-958D-8044ECAD5795} - C:\WINNT\System32\DATACPEN.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [RxUser] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
O4 - HKLM\..\Run: [madexe] C:\Program Files\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [Microsoft Update Time] wuam.exe
O4 - HKLM\..\Run: [Microsoft System Checkup] ntsysmgr.exe
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [NAV CfgWiz] C:\PROGRA~1\NORTON~2\Cfgwiz.exe /R
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [NT Logging Service] syslog32.exe
O4 - HKLM\..\RunServices: [Microsoft Update Time] wuam.exe
O4 - HKLM\..\RunServices: [Microsoft System Checkup] ntsysmgr.exe
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - HKCU\..\Run: [Microsoft Update Time] wuam.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O4 - Global Startup: Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.25.152/code/PWActiveXImgCtl.CAB
O16 - DPF: {9BB641DB-045B-42B4-BAE2-CBAAD66B0CC4} (Spotlife Composer) - http://yahoo.spotlife.net/install/composer/1.5.0.223/SLCmpser.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINNT\System32\Ati2evxx.exe (file missing)
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Service Request Monitor - Dell Computer Corporation - C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: WMP54GSVC - Unknown - C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe" "WMP54G.exe (file missing)

0

Can you go to this page:
http://www.sophos.com/support/disinfection/donkd.html
and follow the 'windows disinfector' instructions?
You also have a second worm in there which probably won't be removed by that tool, so reboot and post a new log when done and we'll continue from there.
cheers

edit: actually it might be a good idea to download the trend dct stuff:
http://www.trendmicro.com/download/dcs.asp <- sysclean.exe on this link
http://www.trendmicro.com/download/pattern.asp <-latest windows pattern on this link
Unzip the pattern into the same folder as sysclean, then run sysclean. I can't remember if it will runin safe mode or not, so you may need to boot normally to do it.

0

Just to add. Can you try these;

Go here to TrendMicro for an on-line scan & set it to autoclean for you.

Try this scan at Panda as well.

You also have a CWS infection.

Download CWShredder from here and run it. Select the fix button & it will fix everything related to CoolWebSearch that is stored in it's database. Close ALL windows, including Internet Explorer, before running CWShredder. Reboot.

To help prevent this from happening again, install the patches for the vulnerabilities that this hijacker exploits by going here for your critical updates.

Reboot after doing this & post another log please.

0

o.k. after a lot of work I managed to do everything suggested. At first I could not even get to some of the websites from the infected computer but now that seems to be working, however IE keeps closing on me and I have saved my most recent hijackthis log on disc and am sending from a different pc. here it is:

Logfile of HijackThis v1.99.0
Scan saved at 1:51:00 PM, on 12/17/2004
Platform: Windows 2000 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WMP54G.exe
C:\WINNT\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\Program Files\Motive\motmon.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hvpackandpaddle.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://66.250.171.137/dpindex.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: wowfawk - {5CE88842-FCF5-7575-9F91-520F80390773} - C:\WINNT\System32\WOWFAWK.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [RxUser] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
O4 - HKLM\..\Run: [madexe] C:\Program Files\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O4 - Global Startup: Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.25.152/code/PWActiveXImgCtl.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9BB641DB-045B-42B4-BAE2-CBAAD66B0CC4} (Spotlife Composer) - http://yahoo.spotlife.net/install/composer/1.5.0.223/SLCmpser.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINNT\System32\Ati2evxx.exe (file missing)
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Service Request Monitor - Dell Computer Corporation - C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: WMP54GSVC - Unknown - C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe" "WMP54G.exe (file missing)

0

The very next thing I would be doing is getting service pack 4 for Windows 2000. Absolutely important!!

Scan with hijackthis and tick the boxes next to all the following entries, then close all browser and explorer windows, and hit the "Fix checked" button.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://66.250.171.137/dpindex.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

0

o.k....I have installed windows update including service pack 4 and ran hijack this again with the suggested fixes and here is the latest. IE is still closing on me and I cannot get into the quickbooks software that I have loaded. I have not tried reinstalling it yet...is there more that I need to do? Thanks!


actually....i posted the wrong log the first time....replacing with this log as the current log:

Logfile of HijackThis v1.99.0
Scan saved at 1:51:00 PM, on 12/17/2004
Platform: Windows 2000 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Logfile of HijackThis v1.99.0
Scan saved at 3:58:32 PM, on 12/20/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WMP54G.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\Program Files\Motive\motmon.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\HJT\HijackThis.exe
C:\WINNT\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hvpackandpaddle.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: wowfawk - {5CE88842-FCF5-7575-9F91-520F80390773} - C:\WINNT\System32\WOWFAWK.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [RxUser] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
O4 - HKLM\..\Run: [madexe] C:\Program Files\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O4 - Global Startup: Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\System32\shdocvw.dll
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.25.152/code/PWActiveXImgCtl.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9BB641DB-045B-42B4-BAE2-CBAAD66B0CC4} (Spotlife Composer) - http://yahoo.spotlife.net/install/composer/1.5.0.223/SLCmpser.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINNT\System32\Ati2evxx.exe (file missing)
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Service Request Monitor - Dell Computer Corporation - C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: WMP54GSVC - Unknown - C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe" "WMP54G.exe (file missing)

0

just a quick update....I am still having problems installing the Quickbooks software. I uninstalled what I had and tried reinstalling but I am having the same problem. After it goes through the setup process, it hangs at the prompt that says, "Completing Setup..."....I have successfully loaded this software on two other computers so I don't believe it is the software....is this still a problem relating to viruses? My most recent HiJackThis log is posted in my last email....(Help, please!)....thanks!

0

well you have this strange entry in your log:
O2 - BHO: wowfawk - {5CE88842-FCF5-7575-9F91-520F80390773} - C:\WINNT\System32\WOWFAWK.dll
I can't find any info on it. Do you know what it is?

I don't think this entry should be there either.
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)

Wait for someone else to confirm them just in case. You also appear to have a few broken servies in there, but I don't know if there's a bug in that bit or not.

0

thanks for the reply....offhand I do not know what that first entry you noted, could be...the second one is probably something that can be removed...

on a more general note...could the problem I am having loading this software be caused by other issues with this computer and if so, what could these be?

0

Here are some of the options:
1) overheating - does the case very hot? if you take the side off the case does the inside seem hot (by hot I mean something more than warm...) If it does you may need to improve your ventilation - try running your computer with the side off. Be careful not to touch any of the circuits inside the case, and make sure no children are going to insert fingers etc... PC's are 5 and 12V so you shouldn't killl yourself, but it doesn't hurt to be careful.
2) Corrupted system files - this would normally affect everything.
3) Virus/worm/trojan. I think that BHO I pointed out may be the problem here.
I can't think of any more, but no doubt there are some.

0

well you have this strange entry in your log:
O2 - BHO: wowfawk - {5CE88842-FCF5-7575-9F91-520F80390773} - C:\WINNT\System32\WOWFAWK.dll
I can't find any info on it

Nor can I; have HijackThis kill it.
When you can't find any info whatsoever on a .dll, .exe, etc., it's a very good bet that the beastie is malicious.

I don't think this entry should be there either.
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)

Right- it shouldn't be there. Delete the entire C:\Program Files\Ebates_MoeMoneyMaker folder if it still exists.

0

I have managed to remove the C:\Program Files\Ebates_MoeMoneyMaker... file with HiJack This, but I have tried numerous times to remove the 02-BHO:wowfawk... file but it keeps reappearing after I restart. I also tried removing it in safe mode but no cigar. Any suggestions? tje


Nor can I; have HijackThis kill it.
When you can't find any info whatsoever on a .dll, .exe, etc., it's a very good bet that the beastie is malicious.

Right- it shouldn't be there. Delete the entire C:\Program Files\Ebates_MoeMoneyMaker folder if it still exists.

0

on an additional note: I have tried uninstalling and reinstalling the quickbooks software and I am still having problems. It seems that the Windows InstallSheild Wizard is hanging whenever I try to do something. I have managed to reinstall the POS system and can open it, but cannot open the accounting software. Is there something I can work on regarding this issue? Should I post this question on a different forum? Thanks.

0

update: I have managed to install the quickbooks software, a major hurdle...but I would like to continue cleaning up the system and getting rid of that entry in hijack this that keeps returning after I reboot. I also continue to have problems with IE explorer freezing, at which point I get that Windows error message (send/don't send to Microsoft) and returning to the homepage. Thanks.

0

Tami,

I've still found no info the WOWFAWK.dll file, but I'm sure it's part of your problems. If you haven't already, please do the following:

- Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files".

- Ses if you can now view the C:\WINNT\System32\WOWFAWK.dll file. If so, delete it.

- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders:

1. Local Settings\Temp
2. Cookies
3. History
4. Local Settings\Temporary Internet Files\Content.IE5

- Delete the entire content of your C:\Windows\Temp folder.

Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed. Windows will allow you to delete the versions of those files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist in the main Temp folders themselves; this is normal and OK.


- Empty your Recycle Bin.

- Reboot normally.

0

Crunchie,

I have zipped the file and emailed it to you at the email address you noted. Thanks for taking a look and let me know what you find.


Before you delete it can you zip it up and email it to me at number1dad2000atyahoo.com.au (replace the at with @).

0

That file was infected. From Symantec;

Backdoor.Coreflood is a Backdoor Trojan horse that is primarily designed to conduct Denial of Service (DoS) attacks. The Trojan connects to an IRC server and gives control of the infected computer to an attacker.

Thanks for sending the file.

0

Indeed, I did need to update the virus definitions in Norton...they had appeared to have been updated but they had not been so I eventually got that to work and it did indeed identify the WOWFAWK.dll virus. Unfortunately, it is not doing anything about it. The message that appears is "access to the file was denied". And now the computer is acting very funky.

I have tried to remove the WOWFAWK.dll file in safe mode but this is the message that I receive: "Cannot delete ...WOWFAWK.dll. The specified file is being used by WINDOWS." I have deleted the other items in safe mode from TEMP folders, etc. as described. How can I get this file deleted from my system? Thanks for all your help!

tje

That file was infected. From Symantec;

Thanks for sending the file.

0

If it won't delete even in Safe Mode, try unregistering the dll before attempting to delete it:

1. Under your Start button in the Task Bar, choose the "Run..." option.

2. In the resulting "Run" window that opens, type the following command in the "Open:" box and hit the Enter key; this will open a DOS window:

cmd

3. At the DOS command prompt, type the following and then hit the Enter key:

regsvr32 /u C:\WINNT\System32\WOWFAWK.dll

4. If the above returned no errors, try deleting the file; you may need to reboot before you are allowed to delete it.

0

You can also try and delete it using hijackthis by going to config/misc tools/delete a file on reboot, pasting in C:\WINNT\System32\WOWFAWK.dll then rebooting.

0

You can also try and delete it using hijackthis by going to config/misc tools/delete a file on reboot, pasting in C:\WINNT\System32\WOWFAWK.dll then rebooting.

Hello All...it has been a while since I have been in contact, however, I did want to let you know that this did seem to work. We deleted the "file on reboot" through hijack this and the computer has been operating wonderfully. I would like to post my recent hijackThis file here .... let me know what you think. I would also like to extend my utmost appreciation to all of you for your generosity in sharing your knowledge and time!

Logfile of HijackThis v1.99.0
Scan saved at 11:49:47 AM, on 2/2/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WMP54G.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\Program Files\Motive\motmon.exe
C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
C:\Program Files\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hvpackandpaddle.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: wowfawk - {5CE88842-FCF5-7575-9F91-520F80390773} - (no file)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [RxUser] C:\Program Files\Dell\Resolution Assistant\Common\bin\RxUser.exe
O4 - HKLM\..\Run: [madexe] C:\Program Files\DELL\RESOLUTION ASSISTANT\COMMON\BIN\LaunchRA.exe -boot
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner\RegClean.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O4 - Global Startup: Resolution Assistant.lnk = C:\Program Files\Dell\Resolution Assistant\MotiveAssistant\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\QBUpdate.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.25.152/code/PWActiveXImgCtl.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9BB641DB-045B-42B4-BAE2-CBAAD66B0CC4} (Spotlife Composer) - http://yahoo.spotlife.net/install/composer/1.5.0.223/SLCmpser.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O23 - Service: Ati HotKey Poller - Unknown - C:\WINNT\System32\Ati2evxx.exe (file missing)
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Service Request Monitor - Dell Computer Corporation - C:\Program Files\Dell\Resolution Assistant\Common\bin\RxMon.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: WMP54GSVC - Unknown - C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe" "WMP54G.exe (file missing)

0

Good job, glad we could help you help you get it sorted out. :)

Just to clean up the last leftover, have HJT fix:

O2 - BHO: wowfawk - {5CE88842-FCF5-7575-9F91-520F80390773} - (no file)

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