about:blank Trusted Start Page problem

[stolenan]

I've got the about:blank problem, and have yet to figure out which .dlls, temp files, etc. may be ULTIMATELY causing it to pop up. I looked at the start page source code and it appears to bring up "http://a-search.biz" every time. Adaware, Spybot, Norton, etc. do not find any problems, and there does not seem to be any rogue processes running, although I am not 100% familiar with them all. I've read COUNTLESS posts and nothing seems to fix it (e.g. booting in Safe Mode and looking for hidden .dlls, etc.) Here is a HJT log:

Logfile of HijackThis v1.99.0
Scan saved at 12:38:25 PM, on 12/21/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\s3hotkey.exe
C:\WINDOWS\System32\S3Tray2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AdsGone\adsgone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Quicken\QWDLLS.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\SpyCatcher\Scheduler daemon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Documents and Settings\Bob\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [S3Hotkey] s3hotkey.exe
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "C:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: AdsGone.lnk = C:\Program Files\AdsGone\adsgone.exe
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: AdsGone 2004.lnk = C:\Program Files\AdsGone\adsgone.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1103230590556
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqna/downloads/msxml4.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

Any suggestions would be greatly appreciated :D

[crunchie]

Hi there. First of all you are running hijackthis from a temporary folder. The backups that hijackthis creates can be accidentally deleted when not in a permanent folder. Please do the following;

Click My Computer, then C:\
In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ folder. Put your HijackThis.exe there, and double click to run it.

Reboot and then scan with hijackthis and post that log. Do not remove anything from the log please :).

[stolenan]

Logfile of HijackThis v1.99.0
Scan saved at 1:07:18 AM, on 12/22/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\s3hotkey.exe
C:\WINDOWS\System32\S3Tray2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Quicken\QWDLLS.EXE
C:\Program Files\AdsGone\adsgone.exe
C:\Program Files\SpyCatcher\Scheduler daemon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\HijackThis\HijackThis.exe
C:\WINDOWS\System32\HPZinw12.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [S3Hotkey] s3hotkey.exe
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [GhostSurfDelSatellite] "C:\Program Files\SpyCatcher\DeleteSatellite.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: AdsGone.lnk = C:\Program Files\AdsGone\adsgone.exe
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher\Scheduler daemon.exe
O4 - Global Startup: AdsGone 2004.lnk = C:\Program Files\AdsGone\adsgone.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1103230590556
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://ipgweb.cce.hp.com/rdqna/downloads/msxml4.cab
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

[crunchie]

The following are usually associated with a-search, so can you please do this;

Open HijackThis, and click on "Config" -- "Misc Tools" --"Delete a file on reboot".

Copy and Paste the below bold lines ito the " FIle Name" box, one at a time.
After pasting the line in the box, click "Open", and choose "No" to "restart" message box, untill the last line has been pasted in,...then choose "YES" to "Do you want to restart your computer now"

C:\WINDOWS\System32\TGBRFV_.exe
C:\WINDOWS\System32\TGBRFV_5.dll
C:\WINDOWS\System32\TGBRFV_.dll
C:\WINDOWS\System32\TGBRFV_5.exe

I do not see any of those in your log though :(.

Scan with hijackthis and tick the boxes next to all the following entries, then close all browser and explorer windows, and hit the "Fix checked" button.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

[stolenan]

The following are usually associated with a-search, so can you please do this;

Open HijackThis, and click on "Config" -- "Misc Tools" --"Delete a file on reboot".

Copy and Paste the below bold lines ito the " FIle Name" box, one at a time.
After pasting the line in the box, click "Open", and choose "No" to "restart" message box, untill the last line has been pasted in,...then choose "YES" to "Do you want to restart your computer now"

C:\WINDOWS\System32\TGBRFV_.exe
C:\WINDOWS\System32\TGBRFV_5.dll
C:\WINDOWS\System32\TGBRFV_.dll
C:\WINDOWS\System32\TGBRFV_5.exe

I do not see any of those in your log though :(.

Scan with hijackthis and tick the boxes next to all the following entries, then close all browser and explorer windows, and hit the "Fix checked" button.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

Any new ideas?? I can't get rid of this darn thing!!!

[stolenan]

Any new ideas?? I can't get rid of this darn thing!!!

NEVER MIND!! I fixed it (I think - you never know with malware)...It appears as though there was a .dll file called ppc.dll that put itself in my Program Files directory under a directory called PPC Advertor. I did EVERYTHING else under the sun to try to delete this, and getting rid of this .dll in Safe Mode finally seems to have done the trick. Thanks for your help, and keep up the good work on this site!