Member Avatar for JDRick

I have been at this for 2 days... you know the old saying... "One step forward, and two steps back..", well that's what I feel like...

OK, so here's where I am at:
- Followed instructions and completed tasks requested before posting
- The Malwarebytes found a bunch infected files - deleted all
- No errors running MS Malicious Software removal
- Ran "repair" on WinXP SP2 using disk
- Goes to Blue screen after logging into User and trying to run
anything. The Stop error I get is:
STOP: 0x0000008E (0x00000005, 0xB155FB75, 0xB1269784,
0x00000000)
- Can only work in SAFE mode, but cannot get internet in SAFE

The computer is a Dell Inspiron 1501

I have scoured the internet looking for other things to try... I don't think this is a hardware issue, as the owner said the "blue screens" started occurring about the time of the AV2009 infection.

I gratefully appreciate any other ideas on resolving this "Blue screen" issue

Thanks! Rick

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  • 7 Months Discussion Span
  • Latest Post Latest Post by jholland1964

Dani AI

Generated

A few focused, ordered checks will narrow this down faster than repeating scans. As has already reached Safe Mode, and as requested, collect the diagnostic files first so helpers can see what actually failed: the crash dumps from Windows (look in the Windows dump folder) plus the plain-text logs from any scanners or startup analyzers you run while in Safe Mode with networking.

Start with quick health checks you can run from Safe Mode or the Recovery Console:

  • Run a surface/directory check on the system drive:

    chkdsk C: /f /r

    Let it complete; file-table or bad-sector problems can produce kernel crashes after an infection/removal.

  • Test RAM: boot a bootable memory tester (let it run several passes). Faulty RAM commonly causes the kind of unpredictable kernel crashes being described.

  • Try a minimal startup to isolate drivers/services: run the system configuration utility and temporarily disable all non-Microsoft services and all startup items, reboot, and see if the crashes stop.

If crashes persist, gather and share these items before further changes: the latest crash dump(s) from C:\Windows\Minidump, the text logs from any anti-malware or startup scanners you ran, and a recent list of installed drivers (Device Manager export or a tool output). These let responders identify whether the fault is a driver, a corrupted system file left by the infection cleanup, or hardware.

As a quick hardware sanity check (and echoing ), if this is a laptop try booting on AC power only (remove the battery) to rule out power-related instability. If none of the above stabilizes the machine, back up personal data and be prepared to move to an in-place repair or a clean OS reinstall — after collecting the logs so the underlying cause can still be investigated.

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Member Avatar for jholland1964

How do you know it was the AV2009 Trojan that you had? Do you have the MBA-M log you can post? Do you have a HiJackThis log?

Try Safe Mode with Networking.

Member Avatar for JDRick

It had the classic Antivirus 2009 "virus' have been sound on your system".. and that multicolored shield imitating the windows shield... when I finished running malwarebytes, I think it eliminated over 50 files infected...

I haven't run the Hijackthis, as I cannot get internet connection in safe mode... I think whatever's still on the computer has got my access controlled... but don't know that for sure.. I have tried booting in Safe with network, and no luck connecting

Member Avatar for JDRick

:) Update....

I have rerun the MalwareBytes program again after each blue screen and am still coming up with trojans... but I know have internet access in SAFE mode, so I am gaining on it... running McAfee and Spyware doctor now

Stay tuned...

Rick

Member Avatar for jholland1964

Did you tell MBA-M to REMOVE items? And did you Reboot after running the program?
I cannot give much more advice than that without seeing logs. There are many infections which will exhibit the same symptoms but some require additional fixes. I cannot advise until I see some logs.
Some program which are run can damage the system if run without advice or run when not needed. Please find a way to post these logs.
Judy

Member Avatar for 24dnp

Hi, try booting without the battery - a dead or dying battery can cause all sorts of strange problems ( I have an Inspiron 1501). If all works then you need a new battery. Good Luck!

Member Avatar for jholland1964

Hi, try booting without the battery - a dead or dying battery can cause all sorts of strange problems ( I have an Inspiron 1501). If all works then you need a new battery. Good Luck!

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