I need some help-I dont know what to do! I'm trying to remove the spyware program "Spyware Guard 2008", and I've been reading on the internet about it for a couple of hours. The problem is, the virus? won't let me run the MBAM program. I have downloaded the exe file on another computer, put it on a flash drive and then put it on the infected computer, but "Spyware" won't let me even start it. I've tried deleting the files it put on under C:\\, Program Files, but it keeps saying that I can't delete that file because it's in use (I guess it's because it's running in the background). So then I opened up Task Manager, and ended that process, then I quickly went back to the Program Files and was able to delete all the files. I also immediately deleted them from Recycle Bin. Also deleted the fake one on the Add/Remove programs. But 5 minutes later, IT WAS BACK! And even had the nerve to install not just one, but THREE icons on my desktop. So then I tried to boot the computer in Safe Mode, so I could try deleting all the files then. But the computer won't let me boot in Safe Mode-says that it was improperly shut down last time (it wasn't), and then makes me reboot in Normal Mode. I don't know what to do?! What can I do to get rid of this thing if it won't let me run the MBAM removal program? I am an intermediate user, I think if I had clear instructions, I might be able to manually remove the files and the bad registry edits that it creates, but I need some really clear instructions. Anyone have any ideas?
Thanks,
Heidi
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Jump to PostI'm using Windows XP
MBA-M works perfectly well with XP.
Is that what you are asking?
See this info from their website:Operating Systems: Microsoft ® Windows 2000, XP, Vista.
Judy
Jump to PostDid you search this site and come across this post?
http://www.daniweb.com/forums/thread163930.htmlYou're lucky (I hope) - you've two methods on offer including MBAM from Jholland1964 (Judy). f you really can't run anything, then my suggested method is worth a go (well it is anyway).
Jump to Postheidi - you've still got my method try try if you have a second PC. That, of course, will only work if the rogue software hasn't actually destroyed your boot.ini.
But, on balance, I reckon you're right. Reinstall the system. You could try Update mode (which, if successful) won't …
Jump to PostSounds like a hardware problem. First thing I would look at is dust build-up inside the case, specifically on the cpu heatsink. If it's very dusty, see if you can get yourself a can of compressed air and blow out as much as possible.
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