The beginning of this problem was a gay fetish virus and icon that was put on my laptop after my husband went to limewire and tried to download a song or two.
I could not find the virus until I followed some rather choppy instructions that got rid of the icon on my lap top, but not sure if the virus is gone.
Now I am at the point where I cannot get a connection to the internet on my laptop. I am using my desktop to copy virus removers than uploading them vie cd to my laptop. Nothing is working. I have tried the following:
Malware, antimalware - the quick scan does not find anything. The full scan is aborted by the nt authority shutdown.
windows malicious software remover: doesn't allow me to run it, gives me the message - service pack version of the system installed is newer than the update you are applying to it. You can only install this updte on a computer with no service pack. What the heck does that mean!!!
Super Antispyware - doesn't allow me to run it, gives me the message Windows installer service could not be accessed. This can occur if you are running windows in safe mode or the windows installer is not correctly installed.
My system is not in safe mode but my tool bar is white and not the normal blue, what does that mean?
I would welcome any help or information that you may have for this matter.